Dolan Toyota

Very amazing staff! The atmosphere is just awesome. Everyone is wearing their masks and abiding by the rules which is nice and makes me feel safe as well Everyone is wearing their masks and abiding by the rules which is nice and makes me feel safe as well More

Service review I honestly feel that the service I received on my Toyota 4Runner at Dolans Toyota was one of the best service departments I have ever been to. The ser I honestly feel that the service I received on my Toyota 4Runner at Dolans Toyota was one of the best service departments I have ever been to. The service staff was professional and provided great customer service, I believe my service adviser was named Harris. My service was completed quickly and they even washed my vehicle which was awesome. My wife has an Acura and they are the only other service department that equals Toyota service. More

Dolan’s was easy and friendly. I especially appreciate the delivery specialist. 2 friends of mine did not have this awesome experience at other Toyota dealerships. the delivery specialist. 2 friends of mine did not have this awesome experience at other Toyota dealerships. More

Really love Reno Dolan Toyota dealership.I bought two cars here. Always great selection, no hassle, no pressure. The staff there Is Always nice and very helpful , they make the things done quickly and ea cars here. Always great selection, no hassle, no pressure. The staff there Is Always nice and very helpful , they make the things done quickly and easy. Pleasure to have business with you, guys! Five stars! More

Dolan Toyota has a fine establishment. The people were polite and professional. They provided an Uber for us to take anywhere while we waited for the truck to be serviced polite and professional. They provided an Uber for us to take anywhere while we waited for the truck to be serviced More

I was very happy with my service. My truck was delivered as promised and washed. James was excellent! He kept me informed of status and presented himself in a professional way. as promised and washed. James was excellent! He kept me informed of status and presented himself in a professional way. More

Outstanding Service and Parts Department On 7/13, I called the parts department to ascertain if they had tires to fit my 2019 Tacoma as I had two flat tires on an unpaved mountain road and wa On 7/13, I called the parts department to ascertain if they had tires to fit my 2019 Tacoma as I had two flat tires on an unpaved mountain road and wanted to replace all 4 tires because the other two were also damaged. I was told that the tires were in stock and service would contact me about getting them installed. Within minutes, Andrew Lopez called me, stated he understood my situation and wanted to know how soon I could bring the truck in. I said within 15 minutes. Andrew not only got my truck in right away for tire installation he also noted that I had an appointment for 7/27 for 10,000 mile service. He asked if I wanted to do it all that day. Of course I accepted his offer. He also suggested a wheel alignment since I had been driving off road. I accepted. I was very pleased with the OUTSTANDING service I received not only from the service department, but also the parts department. The complimentary vehicle wash was greatly appreciated. Dolan Toyota is super. More

Outstanding Customer Service I have leased many Corollas from Beth Pollard and the customer service is always outstanding. Beth knows her Toyotas and knows exactly how to sell th I have leased many Corollas from Beth Pollard and the customer service is always outstanding. Beth knows her Toyotas and knows exactly how to sell them so that you don't waste your time negotiating back and forth. Today, Beth went over the top in her customer service. I was scheduled to pick up my new Corolla this morning and then immediately take it over to the graphics shop. As it turned out, the new car prep area was doing some last minute work on the car and it wasn't ready to be delivered when I arrived at the dealership. No problem. Beth suggested that we complete all of the paperwork and she would have my car delivered to the the graphics store for me. You can't go wrong purchasing a new Toyota from Beth. Denny J. More

Dolan Toyota always delivers efficient service and the employees are so professional and Very nice to talk to, especially Dennis Thompson went above and beyond to inform me about my car service. Thank you employees are so professional and Very nice to talk to, especially Dennis Thompson went above and beyond to inform me about my car service. Thank you Dolan Toyota!! More

Waiting around is the worst experience. But what is worse than that is having to come back multiple times to purchase a vehicle. I arrived when I said I would (7:30pm) to do the paperwork and by 9pm I worse than that is having to come back multiple times to purchase a vehicle. I arrived when I said I would (7:30pm) to do the paperwork and by 9pm I still hadn’t seen the finance person and was told that would take another hour. I had to leave because I get up at 5:30am and was tired & tired of waiting. It felt like excuse after excuse (short-handed, another customer came in right before me, multiple computers not working, etc).. I came back on my lunchtime the next day, the finance guy was slammed (although very nice and taking everyone coming in his office in stride) then to the guy that was explaining the truck to me was with a customer so I was going to have to come back for that lesson but I hate coming back time after time so I waited for him to finish. A customer waiting, for any reason, shows a lack of respect.for their time. When I am buying a brand new truck and have the option to go elsewhere to buy that truck, my time is pretty f-n valuable. That was forgotten along the way. Thank you, Zach, for at least making the long finance portion an enjoyable experience. All of the people that helped me were friendly and professional but having to wait the night before was inexcusable. More