Dolan Toyota
Reno, NV
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4th time service 2 out of 4 blamed me that the truck has been abused instead of covering it under warranty. Told me one problem then wrote it up under something else that was never mentioned. i got the truc been abused instead of covering it under warranty. Told me one problem then wrote it up under something else that was never mentioned. i got the truck fixed at a different dealer and half the cost. I will never use them again. More
Everything was handled professionally, and in a timely manner. The vehicle was in for annual service. I am very pleased with The Dolan dealership. This the first new car purchase that my wife and I have m manner. The vehicle was in for annual service. I am very pleased with The Dolan dealership. This the first new car purchase that my wife and I have made from this business, and won’t be the last. More
Scheduling via phone was easy. The on line Scheduling program did not work. Service reception was great. The work was timely completed and the car was clean. program did not work. Service reception was great. The work was timely completed and the car was clean. More
Prompt courteous service. They did a couple of extras like washing my car, and providing transportation both to my home while car being serviced, and fetching me back. like washing my car, and providing transportation both to my home while car being serviced, and fetching me back. More
The service was great, however, something really strange happened. I was told that someone would call me when my car is done, approximately at 5 pm, but nobody did. I waited and waited pass 6pm then found o happened. I was told that someone would call me when my car is done, approximately at 5 pm, but nobody did. I waited and waited pass 6pm then found out that the service department closes at 6 pm. No call, no text messages.... I had to book an Uber to get there, then I was told that if they cannot get my car out of the service area, I’ll have to come back in the morning which I cannot because I work early in the morning. Thankfully they were able to retrieve my car but it was not a fun experience. You failed to contact your customer then say he may need to come back another time??! More
Horrible customer service! I have been trying to get my windshield replaced for almost 2 months! Have left 10 messages and have visited the dealership twice always with a promise that someone with the warr windshield replaced for almost 2 months! Have left 10 messages and have visited the dealership twice always with a promise that someone with the warranty dept will call me back the next day. No one has ever called!! I called the # on my warranty card but since I'm closer than 40 miles to the dealership, I need to deal with them! I'm so disappointed to say the least. More
It was my first time buying a car and I was given excellent service. Leo and Jairo were very nice and helpful. They helped me every step of the way and I couldn’t be happier with the service and the excellent service. Leo and Jairo were very nice and helpful. They helped me every step of the way and I couldn’t be happier with the service and the new car! More
I had a great experience at Toyota! Everyone was really nice. No pressure to buy. I got the car I wanted at a fair price. Thank you Josh for your help! Also a big thanks to the finance guy!! nice. No pressure to buy. I got the car I wanted at a fair price. Thank you Josh for your help! Also a big thanks to the finance guy!! More
Always a great experience! This is our 6th Toyota purchase and Beth has always done a great job! Financing was simple and quick. We are pleased with our purchase! purchase and Beth has always done a great job! Financing was simple and quick. We are pleased with our purchase! More
Prompt and professional. They accomplished the requested work completed the inspection and had my vehicle ready when promised. I will recommend them again and again. Thanks work completed the inspection and had my vehicle ready when promised. I will recommend them again and again. Thanks More