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Dolan Toyota

Reno, NV

4.1
1,154 Reviews

2100 Kietzke Ln

Reno, NV

89502

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Showing 1,154 reviews

August 23, 2020

4th time service 2 out of 4 blamed me that the truck has been abused instead of covering it under warranty. Told me one problem then wrote it up under something else that was never mentioned. i got the truc More

by Eric
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Nick and Matt
Sep 15, 2020 -

Dolan Toyota responded

Eric, our team is committed to taking excellent care of customers, and their vehicles so your feedback was hard to read. I understand your frustrations and I am so sorry to see that you are experiencing these issues with your truck. It is disappointing to hear that we've lost your business and I will be sure to discuss your concerns with my team so we can work towards improving. Thank you, Ken Cerny - Service Manager - 775-384-5285

August 22, 2020

Everything was handled professionally, and in a timely manner. The vehicle was in for annual service. I am very pleased with The Dolan dealership. This the first new car purchase that my wife and I have m More

by Ziggynv
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Andrew Lopez
Aug 24, 2020 -

Dolan Toyota responded

Thank you for the 5-star review! It was our pleasure to assist you here at Dolan Toyota, and we hope that you and your wife continue to enjoy your newly purchased vehicle!

August 20, 2020

Scheduling via phone was easy. The on line Scheduling program did not work. Service reception was great. The work was timely completed and the car was clean. More

by Skier
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John
Aug 20, 2020 -

Dolan Toyota responded

Thanks for the feedback! We will definitely look into the issue with the online scheduler. We appreciate you taking the time to share and are so glad to hear that you were satisfied with your experience at Dolan Toyota. Safe travels and we hope to earn your business again down the road!

August 20, 2020

Prompt courteous service. They did a couple of extras like washing my car, and providing transportation both to my home while car being serviced, and fetching me back. More

by landwizard
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Crystal pace
Aug 20, 2020 -

Dolan Toyota responded

Thank you for the five-star review! We are so proud to have earned your business and happy to hear that you had such a great experience. Safe travels and we hope to see you back at Dolan Toyota!

August 20, 2020

The service was great, however, something really strange happened. I was told that someone would call me when my car is done, approximately at 5 pm, but nobody did. I waited and waited pass 6pm then found o More

by ryantr777
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Andrew Swanson
Sep 15, 2020 -

Dolan Toyota responded

Ryan - Clearly there was a miscommunication on our end and I would like to sincerely apologize for the trouble this caused you. This isn't at all what we expect for our customers. I'm going to look into what caused this misconnection to make sure it doesn't happen in the future. Thank you for your business, Ken Cerny - Service Manager - 775-384-5285

August 19, 2020

Horrible customer service! I have been trying to get my windshield replaced for almost 2 months! Have left 10 messages and have visited the dealership twice always with a promise that someone with the warr More

by Dee
Customer Service
Recommend Dealer
No
Employees Worked With
too many to remember
Sep 15, 2020 -

Dolan Toyota responded

Dee - this doesn't sound at all like the level of service I expect from my team, and I'd like to apologize. I assure you that we would never intend to make a customer feel ignored. I'm sorry it's taken you so long to get in touch with someone, so I'm going to step in here to make this right - please give me a call when you have a moment. Thank you, Ken Cerny - Service Manager - 775-384-5285

August 16, 2020

It was my first time buying a car and I was given excellent service. Leo and Jairo were very nice and helpful. They helped me every step of the way and I couldn’t be happier with the service and the More

by Federico
Recommend Dealer
Yes
Employees Worked With
Leo Silverio
Aug 17, 2020 -

Dolan Toyota responded

We are honored that you chose Dolan Toyota for your first car! It is excellent to hear that Leo and Jairo made your purchase experience go so smoothly. Thanks for sharing and congratulations! We hope to see you back for your first oil change!

August 13, 2020

I had a great experience at Toyota! Everyone was really nice. No pressure to buy. I got the car I wanted at a fair price. Thank you Josh for your help! Also a big thanks to the finance guy!! More

by Mallory
Recommend Dealer
Yes
Employees Worked With
Josh 5 stars , Craig Burkham
Aug 13, 2020 -

Dolan Toyota responded

We really appreciate the five-star review, Mallory! It's so good to hear that Josh and the rest of the team here at Dolan Toyota delivered such a friendly, stress-free car-buying experience. We wish you many safe and happy miles in your new vehicle!

August 11, 2020

Always a great experience! This is our 6th Toyota purchase and Beth has always done a great job! Financing was simple and quick. We are pleased with our purchase! More

by Smeyer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Beth Pollard
Aug 12, 2020 -

Dolan Toyota responded

Thank you for continuing to do business with us at Dolan Toyota. We are proud to have earned your support and are pleased to hear that Beth consistently treats you with excellent customer service. Congrats on the purchase of your 6th vehicle! Our team looks forward to taking care of you when you are in the market for #7.

August 07, 2020

Prompt and professional. They accomplished the requested work completed the inspection and had my vehicle ready when promised. I will recommend them again and again. Thanks More

by jfj1042
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David from service department.
Aug 07, 2020 -

Dolan Toyota responded

Thank you for trusting us to get the job done. At Dolan Toyota, our team is dedicated to taking excellent care of customers, and their vehicles! We look forward to working with you next time.

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