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Dolan Toyota

Reno, NV

4.1
1,154 Reviews

2100 Kietzke Ln

Reno, NV

89502

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Showing 1,154 reviews

September 10, 2020

Had a very pleasant experience and professional encounter with Dani Ming, she knows exactly how to help someone with detailed information and is quick, friendly, funny, with great customer service. Would def More

by Fr2288
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dani ming
Sep 11, 2020 -

Dolan Toyota responded

Thank you for shouting out Dani! We appreciate your feedback and hope to see you again at Dolan Toyota. Safe travels!

September 07, 2020

My husband and I were looking to replace a current vehicle which had quite a few miles. We had been test driving different makes and models to determine which would work best for our needs. We pulled More

by mtsmj
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Doug Chinchilla
Sep 08, 2020 -

Dolan Toyota responded

Michael & Teresa - We are proud to have earned your business and happy that you are so satisfied with your purchases. It is fantastic to hear that Doug went above and beyond to deliver such a seamless and enjoyable experience. Congratulations on both of your new vehicles and we hope to see you again at Dolan Toyota!

September 07, 2020

Couldn’t ask for a more professional experience. My service rep,Rolando, was exceptional. I have an older vehicle that I have been bringIng to Dolan For servicing for 18 years and would not think to br More

by Banbunca
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rolando —service dept
Sep 08, 2020 -

Dolan Toyota responded

Thank you so much for being a loyal Dolan Toyota customer! We are delighted to hear that your recent visit with Rolando went smoothly, and we truly appreciate your review. Hope to see you down the road!

September 06, 2020

Tech kept me well informed about progress and costs, but after paying almost $2400 in repairs, I was unpleasantly surprised that the car wasn't washed and vacuumed as I had specifically requested More

by mhnork
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I don't remember the name
Sep 15, 2020 -

Dolan Toyota responded

We want customers to be satisfied in all aspects of their service visits so it was disappointing to see this feedback. I apologize for the condition of your vehicle upon returning it to you and I will be sure to discuss these details with my team so we can improve for your next visit. If you would like to speak with us further, please don't hesitate to reach out. Thank you, Ken Cerny - Service Manager - 775-384-5285.

September 05, 2020

When I bought my used Toyota Venza from another dealer I brought it to Dolan to be checked out. I worked with Nile in the service department and I’ve always brought it to Dolan for service since. More

by Venza Fan
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nile Bremser
Sep 08, 2020 -

Dolan Toyota responded

Thank you for taking the time to leave us a review! We are grateful for your returning business here at Dolan Toyota, and we will certainly let Nile know that you appreciate the help. We look forward to your next visit!

September 02, 2020

It was a wonderful experience working with Tanner and It was a wonderful experience working with Tanner and also Tyler they were both wonderful I would recommend them and Toyota to anyone. Thanks Tina More

by Tina
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Craig Burkham
Sep 02, 2020 -

Dolan Toyota responded

Tina, thank you for leaving Dolan Toyota a five-star review! I am thrilled to hear that both Tanner and Tyler contributed to your exceptional sales experience. We look forward to taking care of you during your next visit!

August 30, 2020

Appt 8/27 10 am for recall. Tech told me at 3 pm they wait until get all recalls and do end of day. Did not get Prius until almost 5 pm. Shot a whole day when appt could have been made for 4 pm thanks D More

by rwrksloan2
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
Unknown
Sep 15, 2020 -

Dolan Toyota responded

It is never our intention to cause an inconvenience and I am so sorry if your visit took longer than anticipated. I will address your concerns with the right people so we can work towards offering a more seamless experience in the future. If you would like to discuss your feedback directly, please don't hesitate to call. Thank you for your patience, Ken Cerny - Service Manager - 775-384-5285

August 28, 2020

Excellent service. Never felt pressured or anxious. In fact, my Salesman Brandon's super calm demeanor helped hugely. Professional and nice. Definitely will recommend to friends and family. More

by Big B
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brandon
Aug 28, 2020 -

Dolan Toyota responded

We're so proud to have earned your confidence! It means so much to us to hear that Brandon made your car-buying experience exceptionally friendly and stress-free. Thank you for trusting Dolan Toyota with your business!

August 26, 2020

Always great to work with. Great customer service and reliable work every time. They had my 4Runner back to me by the end of the day and even gave me a ride home after dropping off in the morning. More

by Mike W
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rolando
Aug 26, 2020 -

Dolan Toyota responded

Hi Mike, thank you for taking the time to review Dolan Toyota! I am glad to hear that our team took care of your Toyota 4Runner. See you next time!

August 23, 2020

Seriously such a great experience, Dolan Toyota has earned customers for life! Every single person we interacted with was kind, helpful, and knowledgeable. It was clear from the start that their priori More

by Selena
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sarah Sasville, Craig Burkham, Leo Silverio
Aug 24, 2020 -

Dolan Toyota responded

Selena - "Kind, helpful, and knowledgeable" are all words we love to see. It's wonderful to hear that you received the respectful service you deserve from our team and were able to get into your dream vehicle. Welcome to the Dolan Toyota family! We are very glad to have you and your husband as customers and look forward to our continued relationship. Thank you for your business!

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