Dolan Toyota
Reno, NV
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Had a very pleasant experience and professional encounter with Dani Ming, she knows exactly how to help someone with detailed information and is quick, friendly, funny, with great customer service. Would def with Dani Ming, she knows exactly how to help someone with detailed information and is quick, friendly, funny, with great customer service. Would definitely recommend and come back to her. More
My husband and I were looking to replace a current vehicle which had quite a few miles. We had been test driving different makes and models to determine which would work best for our needs. We pulled vehicle which had quite a few miles. We had been test driving different makes and models to determine which would work best for our needs. We pulled into Toyota without an appointment and was promptly greeted by Doug Chinchilla. I explained our situation and told him what we would be interested in viewing. He took us to a Highlander XLE V6 AWD and proceeded to explain all the functions and had us push the buttons so we could try things out before we went on to the test drive. He is very knowledgeable and happy to repeat just to make sure you understand how it all works. When we came back from the test drive he showed us another option we may want to consider which was the RAV4 Hybrid. We took that for a spin as well. We talked about the differences between both vehicles, again Doug is very knowledgeable and happy to help with any questions or concerns. He showed us the possibilities and the rest was up to us. We came back and bought both vehicles! Doug definitely went the extra mile and got us great pricing too! It was a wonderful experience doing business with Doug and Dolan Toyota. A shout out to Jairo for making the paperwork seamless! Would highly recommend a visit with Doug if you are looking for another vehicle! Thank you! Michael and Teresa More
Couldn’t ask for a more professional experience. My service rep,Rolando, was exceptional. I have an older vehicle that I have been bringIng to Dolan For servicing for 18 years and would not think to br service rep,Rolando, was exceptional. I have an older vehicle that I have been bringIng to Dolan For servicing for 18 years and would not think to bring it any where else for servicing. More
Tech kept me well informed about progress and costs, but after paying almost $2400 in repairs, I was unpleasantly surprised that the car wasn't washed and vacuumed as I had specifically requested after paying almost $2400 in repairs, I was unpleasantly surprised that the car wasn't washed and vacuumed as I had specifically requested More
When I bought my used Toyota Venza from another dealer I brought it to Dolan to be checked out. I worked with Nile in the service department and I’ve always brought it to Dolan for service since. brought it to Dolan to be checked out. I worked with Nile in the service department and I’ve always brought it to Dolan for service since. More
It was a wonderful experience working with Tanner and It was a wonderful experience working with Tanner and also Tyler they were both wonderful I would recommend them and Toyota to anyone. Thanks Tina It was a wonderful experience working with Tanner and also Tyler they were both wonderful I would recommend them and Toyota to anyone. Thanks Tina Silva More
Appt 8/27 10 am for recall. Tech told me at 3 pm they wait until get all recalls and do end of day. Did not get Prius until almost 5 pm. Shot a whole day when appt could have been made for 4 pm thanks D wait until get all recalls and do end of day. Did not get Prius until almost 5 pm. Shot a whole day when appt could have been made for 4 pm thanks Dolan “family” My time valuable too More
Excellent service. Never felt pressured or anxious. In fact, my Salesman Brandon's super calm demeanor helped hugely. Professional and nice. Definitely will recommend to friends and family. fact, my Salesman Brandon's super calm demeanor helped hugely. Professional and nice. Definitely will recommend to friends and family. More
Always great to work with. Great customer service and reliable work every time. They had my 4Runner back to me by the end of the day and even gave me a ride home after dropping off in the morning. reliable work every time. They had my 4Runner back to me by the end of the day and even gave me a ride home after dropping off in the morning. More
Seriously such a great experience, Dolan Toyota has earned customers for life! Every single person we interacted with was kind, helpful, and knowledgeable. It was clear from the start that their priori earned customers for life! Every single person we interacted with was kind, helpful, and knowledgeable. It was clear from the start that their priority was helping us find our dream car and feel comfortable every step of the way. There was never any pressure from anyone and we didn't have to haggle at all. They actually offered us extra money on our trade in and reduced transfer fee in order to help us meet out spending goal - without us even asking!! As a woman who has been ignored or talked over at plenty of dealerships, it was so refreshing that everyone at Dolan treated me with utmost respect and clearly valued me as a customer (and didn't just try to sell to my husband as so many others tried to do). Overall such a pleasant experience and we will ALWAYS but our vehicles from Dolan Toyota going forward. More