Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Dolan Toyota
Reno, NV
1,160 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 1,160 reviews
October 13, 2024
Stopped at service dept today. Logan was the rep that helped us. What a helpful young man and so personable. He went above and beyond to provide excellent service. Joseph in parts Logan was the rep that helped us. What a helpful young man and so personable. He went above and beyond to provide excellent service. Joseph in parts dept was very helpful and efficient. More
by Whifwee
Employees Worked With
Logan, Joseph
October 07, 2024
Jacki did the best she could do. After my truck was wrecked while being serviced and I was without my truck from 7/11 - 10/1. This is totally unacceptable. Jacki was the only one After my truck was wrecked while being serviced and I was without my truck from 7/11 - 10/1. This is totally unacceptable. Jacki was the only one that seemed to care. Never did the service manager or the dealership manager reach out to me. It wasn't until I told Jacki that I wanted some type of compensation for not having my truck did I have conversation with any management. More
by pvaliska
Employees Worked With
Jacki 5 stars
September 27, 2024
Horrible experience. Took twice the estimated time. Had a coupon that was refused for no reason listed. Very disingenuous to email me a coupon and then refuse. I had 2 + Took twice the estimated time. Had a coupon that was refused for no reason listed. Very disingenuous to email me a coupon and then refuse. I had 2 + years of great service and my last 3 visits have been awful. I will not be returning to Dolan for any more business More
by chriscifelli
Employees Worked With
Unknown
August 30, 2024
I bought my car at Dolan’s and have always had it serviced there. It is now 15 years old and has yet to cause me a problem between maintenance appts, except for once needing a new battery. The peopl serviced there. It is now 15 years old and has yet to cause me a problem between maintenance appts, except for once needing a new battery. The people I have dealt with have always been pleasant to work with. More
by Judy
Employees Worked With
Bob Jets, James Spence
August 16, 2024
Great service! The staff are professional, friendly, and do their best to answer questions and/or concerns. I never mind waiting as the area is comfortable and prov The staff are professional, friendly, and do their best to answer questions and/or concerns. I never mind waiting as the area is comfortable and provides plugs/USB ports, etc. More
by maxcirac
Employees Worked With
I don't know
August 15, 2024
Bob At Dolan worked with me on my 2015 Toyota Tundra alternator replacement. He kept me updated on its progress and when all the maintenance items were accomplished. alternator replacement. He kept me updated on its progress and when all the maintenance items were accomplished. More
by Wycowboy
Employees Worked With
Bob.
