Dolan Toyota

A few Employees were walking around with their masks down below their nose, There was no social distancing; employees were getting up close and personal when speaking with other guests in the lobby, even one below their nose, There was no social distancing; employees were getting up close and personal when speaking with other guests in the lobby, even ones that didn’t have their masks on properly I’m talking right next to each other’s faces. Honestly that’s unacceptable. The workers were all gathered together in the sales area laughing and talking loudly with each other right next to each other it’s not very safe. Would have given it one star but the service on my car was good. More

Not enough words to tell you Am very upset how long it took for a schedule oil change 2 1/2 hours First I call to see how long it would take she said someone would call back Never got a call back took for a schedule oil change 2 1/2 hours First I call to see how long it would take she said someone would call back Never got a call back More

Great, friendly, efficient service. The people were very nice and I even got a free car wash for bringing my car in for a recall on the airbag. Got text message updates on my appointment and car status fro nice and I even got a free car wash for bringing my car in for a recall on the airbag. Got text message updates on my appointment and car status from service rep helping me. Job got done on time as estimated. More

Great job and updates throughout the day. Thank you very much ! I intend to return to Dolan Toyota for any future recalls or technical updates. much ! I intend to return to Dolan Toyota for any future recalls or technical updates. More

I had a bad experience, which before this day had all been very positive experiences. My service representative didn’t once come to check on me once, even though I sought him out and the time he told me been very positive experiences. My service representative didn’t once come to check on me once, even though I sought him out and the time he told me was way over. My services usually take a couple of hours but this one took over 5 hours. James also tried to charge me over $500 even though I was taking my mom’s vehicle which she had Toyota care. So it went back down to $100. I also missed a very important doctors appointment because of the lack of communication. I did have a staff member help me out when he saw I was irritated so I appreciate that. I know I’ll have better times there, but this visit was frustrating and made me rethink if I want to come back. A service rep can make or break the experience and this one broke mine. More

I took my 4Runner to Dolan for the 50K service. Nick was my service writer. He was very professional and knowledgeable. He kept me informed on the status of my vehicle through the process. The work was perf my service writer. He was very professional and knowledgeable. He kept me informed on the status of my vehicle through the process. The work was performed expertly and in a timely manner. My overall experience was exceptional!! Ralph D. Harrington More

I like coming here. There service is pretty intimidating at first because of how large and fast they are. But they always do a decent job. Only once have I had an issue and it was not a big deal. They don’t at first because of how large and fast they are. But they always do a decent job. Only once have I had an issue and it was not a big deal. They don’t push you to have other work done which is a plus. I’ll be back for my next oil change and or service soon. More

Thorough, friendly, on top of things, efficient. Great place to do business. Been doing business there over 20 years! They Worked to accommodate my schedule. place to do business. Been doing business there over 20 years! They Worked to accommodate my schedule. More

Dolan is large, fast and super friendly. They took my car in when they said they would, did the work when they said they would and had it ready when they said they would. They even would have shuttled me if in when they said they would, did the work when they said they would and had it ready when they said they would. They even would have shuttled me if I had asked. All with smiles and friendly words. More

We ordered a new vehicle on the Costco program and the staff went out of their way to work with us to get the vehicle we wanted. It was a good experience. Special thanks to Austin and Drew for their custo staff went out of their way to work with us to get the vehicle we wanted. It was a good experience. Special thanks to Austin and Drew for their customer service. More