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Dolan Toyota

Reno, NV

4.1
1,161 Reviews

2100 Kietzke Ln

Reno, NV

89502

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Showing 1,161 reviews

October 17, 2020

Everyone was super helpful and patient with me when looking for a new vehicle they listened to everything I was looking for and helped me find it. More

by Jordyn P
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Toby Jennings
Oct 19, 2020 -

Dolan Toyota responded

Jordyn - thank you for shopping at Dolan Toyota and for sharing this feedback. It is fantastic to hear that our team helped you into a new vehicle!

October 14, 2020

Fantastic dealership from sales to finance to help with title. They helped every step of the way. This is now just about 25 words, right? More

by Normrager
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Josh in sales, and another finance guy not listed all five starl
Oct 15, 2020 -

Dolan Toyota responded

Thank you for leaving Dolan Toyota a 5-star review! I am glad to hear that our entire team took care of you throughout the sales process as the satisfaction of guests means everything to us. Enjoy your vehicle!

October 13, 2020

Very expensive to just get tires rotated. The service advisor was nice. I got my car back sooner than promised. I only went to the dealer because of the recall. More

by Drtreg
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Unknown
Oct 21, 2020 -

Dolan Toyota responded

We strive to offer a great value for guests so it was hard to receive this feedback. However, I am glad to see that our team provided you with prompt and professional service as taking care of customers is our priority. If you would like to share any additional details regarding your visit, please don't hesitate to call. We hope that we get another opportunity to work with you. Thank you, Ken Cerny - Service Manager - 775-384-5285

October 13, 2020

I recently had recall work done on my 2004 Tundra. The service department was organized quick and thorough. They deliver my truck on time and check out was quick and easy. I have purchased 2 trucks from More

by John
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Beth Pollard
Oct 13, 2020 -

Dolan Toyota responded

John, thank you for the review! It was our pleasure to service your 2004 Toyota Tundra here at Dolan Toyota, and if you ever need anything else, don't hesitate to come back and see us again!

October 11, 2020

The service was as expected, nothing new. Unfortunately tires were not set at the correct psi and set my tire light off. I had to reset all tire pressures to vehicle specs. Over inflated More

by Chas.capehart
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Heather Zamora
Oct 21, 2020 -

Dolan Toyota responded

Thank you for taking the time to leave us this feedback. We are grateful for your business here, and I will be sure to share this with my team so we can ensure we are performing our service to the highest standard possible going forward. If there is anything more you'd like to share with me, please don't hesitate to give me a call. Thank you, Ken Cerny - Service Manager - 775-384-5285

October 11, 2020

Just bought a Tacoma TRD OR truck. Had to wait a couple of months for delivery but the wait was worth it! Love the truck and had an amazing customer service experience! Initially worked with Tony P (sal More

by dean.twehues@gmail.com
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tony P, Kris S, Michael B.
Oct 12, 2020 -

Dolan Toyota responded

Hi Dean, thank you for working with our Dolan Toyota team! We strive to provide great service throughout the entire process and I am glad to hear that Tony, Kris, and Michael were all so accommodating. It was a pleasure to have your business and on behalf of everyone here, congrats on the purchase of your Toyota Tacoma TRD and drive safely!

October 09, 2020

Not enough words to tell you Am very upset how long it took for a schedule oil change 2 1/2 hours First I call to see how long it would take she said someone would call back Never got a call back More

by Lorianntarango54
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Andrew Swanson
Oct 21, 2020 -

Dolan Toyota responded

I sincerely apologize if your visit took longer than anticipated. We would never want to cause an inconvenience and I am so sorry for any substandard communication on our end. I will address these concerns with my team so we can work towards offering a more seamless experience in the future. Thank you, Ken Cerny - Service Manager - 775-384-5285

October 09, 2020

Crystal was awesome. She went out of her way to get me an extension on my service schedule and got me a great deal on tires More

by rbuschy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Crystal
Oct 09, 2020 -

Dolan Toyota responded

Thank you for reviewing Dolan Toyota and for giving a shout out to Crystal! We strive to meet the needs of guests and I am pleased to hear that everything was taken care of!

October 09, 2020

A few Employees were walking around with their masks down below their nose, There was no social distancing; employees were getting up close and personal when speaking with other guests in the lobby, even one More

by Qwertxz
Recommend Dealer
No
Employees Worked With
Service department employees
Oct 21, 2020 -

Dolan Toyota responded

As you can imagine, it's very concerning to see this feedback. Customer safety is our highest priority and I can assure you that I will speak with my team about your feedback right away. I would also be glad to speak with you directly, but I understand that you wrote this review to remain anonymous. Don't hesitate to give me a call. Thank you, Peter Orlinksi - Toyota Service Manager - 775-384-8566

October 05, 2020

Great, friendly, efficient service. The people were very nice and I even got a free car wash for bringing my car in for a recall on the airbag. Got text message updates on my appointment and car status fro More

by ManyQuestions
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jesse
Oct 06, 2020 -

Dolan Toyota responded

Thank you for the 5-star review! We are grateful for your business here at Dolan Toyota, and it was our pleasure to service your vehicle. If you ever need anything else, don't hesitate to come back and see us again!

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