Dolan Toyota
Reno, NV
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Everyone was super helpful and patient with me when looking for a new vehicle they listened to everything I was looking for and helped me find it. looking for a new vehicle they listened to everything I was looking for and helped me find it. More
Fantastic dealership from sales to finance to help with title. They helped every step of the way. This is now just about 25 words, right? title. They helped every step of the way. This is now just about 25 words, right? More
Very expensive to just get tires rotated. The service advisor was nice. I got my car back sooner than promised. I only went to the dealer because of the recall. advisor was nice. I got my car back sooner than promised. I only went to the dealer because of the recall. More
I recently had recall work done on my 2004 Tundra. The service department was organized quick and thorough. They deliver my truck on time and check out was quick and easy. I have purchased 2 trucks from service department was organized quick and thorough. They deliver my truck on time and check out was quick and easy. I have purchased 2 trucks from this dealership and wish the new Tundra’s weren’t so expensive or I’d have another one. Toyota is a great product! More
The service was as expected, nothing new. Unfortunately tires were not set at the correct psi and set my tire light off. I had to reset all tire pressures to vehicle specs. Over inflated tires were not set at the correct psi and set my tire light off. I had to reset all tire pressures to vehicle specs. Over inflated More
Just bought a Tacoma TRD OR truck. Had to wait a couple of months for delivery but the wait was worth it! Love the truck and had an amazing customer service experience! Initially worked with Tony P (sal of months for delivery but the wait was worth it! Love the truck and had an amazing customer service experience! Initially worked with Tony P (sales), then Kris S, (sales) and closed the deal with Michael B (finance)! Tony was super helpful during our initial fact-finding visits which made us very comfortable with this size purchase, then he & Kris gave me weekly updates on the expected build date. At no point did I feel any pressure from anybody which was a major relief...it had been 10 years since my last car purchase! When the truck finally arrived, they were awesome with getting it ready for pickup and even threw in a few "extras" since we waited so long. I can't say enough about Tony, Kris, and Michael! They make a great Dolan team!! Keep up the great work guys....I'll send everyone your way!! More
Not enough words to tell you Am very upset how long it took for a schedule oil change 2 1/2 hours First I call to see how long it would take she said someone would call back Never got a call back took for a schedule oil change 2 1/2 hours First I call to see how long it would take she said someone would call back Never got a call back More
A few Employees were walking around with their masks down below their nose, There was no social distancing; employees were getting up close and personal when speaking with other guests in the lobby, even one below their nose, There was no social distancing; employees were getting up close and personal when speaking with other guests in the lobby, even ones that didn’t have their masks on properly I’m talking right next to each other’s faces. Honestly that’s unacceptable. The workers were all gathered together in the sales area laughing and talking loudly with each other right next to each other it’s not very safe. Would have given it one star but the service on my car was good. More
Great, friendly, efficient service. The people were very nice and I even got a free car wash for bringing my car in for a recall on the airbag. Got text message updates on my appointment and car status fro nice and I even got a free car wash for bringing my car in for a recall on the airbag. Got text message updates on my appointment and car status from service rep helping me. Job got done on time as estimated. More