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Dolan Toyota

Reno, NV

4.1
1,154 Reviews

2100 Kietzke Ln

Reno, NV

89502

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Showing 1,154 reviews

October 19, 2020

I have been a Toyota Customer for 25+ years and this was by far the best experience I have had . Jessie and Nate were exceptional. More

by Scott.sneddon
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nate, Jesse Huggins
Oct 20, 2020 -

Dolan Toyota responded

Scott, thank you for the review! We are so glad you enjoyed working with our team at Dolan Toyota, and we will certainly let Jessie and Nate know that you appreciate their help. We hope to see you again sometime!

October 17, 2020

I bought my carry from Dolan Toyota reno and always used service with them because I received a great job's in every times thanks Dylan More

by Vickie kanchananon
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dylan ernst
Oct 19, 2020 -

Dolan Toyota responded

Vickie, thank you for taking the time to leave us a review! We are grateful for your business here at Dolan Toyota, and we will certainly let Dylan know that you appreciate his help. We look forward to your next visit!

October 17, 2020

Everyone was super helpful and patient with me when looking for a new vehicle they listened to everything I was looking for and helped me find it. More

by Jordyn P
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Toby Jennings
Oct 19, 2020 -

Dolan Toyota responded

Jordyn - thank you for shopping at Dolan Toyota and for sharing this feedback. It is fantastic to hear that our team helped you into a new vehicle!

October 17, 2020

Very slow service, attendant was told how to start the car didn’t tell service people waited 30min to get my car, sent 3 Uber More

by Jheste9880jim
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Johnathon
Oct 21, 2020 -

Dolan Toyota responded

We strive to provide guests with a seamless experience and I apologize if the process took longer than anticipated. I will address these concerns with my team so we can work towards being more efficient for your next visit. Thank you, Peter Orlinksi - Toyota Service Manager - 775-384-8566

October 14, 2020

Fantastic dealership from sales to finance to help with title. They helped every step of the way. This is now just about 25 words, right? More

by Normrager
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Josh in sales, and another finance guy not listed all five starl
Oct 15, 2020 -

Dolan Toyota responded

Thank you for leaving Dolan Toyota a 5-star review! I am glad to hear that our entire team took care of you throughout the sales process as the satisfaction of guests means everything to us. Enjoy your vehicle!

October 13, 2020

Very expensive to just get tires rotated. The service advisor was nice. I got my car back sooner than promised. I only went to the dealer because of the recall. More

by Drtreg
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Unknown
Oct 21, 2020 -

Dolan Toyota responded

We strive to offer a great value for guests so it was hard to receive this feedback. However, I am glad to see that our team provided you with prompt and professional service as taking care of customers is our priority. If you would like to share any additional details regarding your visit, please don't hesitate to call. We hope that we get another opportunity to work with you. Thank you, Ken Cerny - Service Manager - 775-384-5285

October 13, 2020

I recently had recall work done on my 2004 Tundra. The service department was organized quick and thorough. They deliver my truck on time and check out was quick and easy. I have purchased 2 trucks from More

by John
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Beth Pollard
Oct 13, 2020 -

Dolan Toyota responded

John, thank you for the review! It was our pleasure to service your 2004 Toyota Tundra here at Dolan Toyota, and if you ever need anything else, don't hesitate to come back and see us again!

October 11, 2020

The service was as expected, nothing new. Unfortunately tires were not set at the correct psi and set my tire light off. I had to reset all tire pressures to vehicle specs. Over inflated More

by Chas.capehart
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Heather Zamora
Oct 21, 2020 -

Dolan Toyota responded

Thank you for taking the time to leave us this feedback. We are grateful for your business here, and I will be sure to share this with my team so we can ensure we are performing our service to the highest standard possible going forward. If there is anything more you'd like to share with me, please don't hesitate to give me a call. Thank you, Ken Cerny - Service Manager - 775-384-5285

October 11, 2020

Just bought a Tacoma TRD OR truck. Had to wait a couple of months for delivery but the wait was worth it! Love the truck and had an amazing customer service experience! Initially worked with Tony P (sal More

by dean.twehues@gmail.com
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tony P, Kris S, Michael B.
Oct 12, 2020 -

Dolan Toyota responded

Hi Dean, thank you for working with our Dolan Toyota team! We strive to provide great service throughout the entire process and I am glad to hear that Tony, Kris, and Michael were all so accommodating. It was a pleasure to have your business and on behalf of everyone here, congrats on the purchase of your Toyota Tacoma TRD and drive safely!

October 09, 2020

Crystal was awesome. She went out of her way to get me an extension on my service schedule and got me a great deal on tires More

by rbuschy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Crystal
Oct 09, 2020 -

Dolan Toyota responded

Thank you for reviewing Dolan Toyota and for giving a shout out to Crystal! We strive to meet the needs of guests and I am pleased to hear that everything was taken care of!

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