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Dolan Toyota

Reno, NV

4.1
1,161 Reviews

2100 Kietzke Ln

Reno, NV

89502

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Showing 1,161 reviews

January 02, 2021

My service at Dolan Toyota was excellent! I appreciate customer service with Nick. He was very helpful in helping me with my service. Thank you! More

by ❤️my highlander
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nick
Jan 05, 2021 -

Dolan Toyota responded

We are so happy that Nick made your service experience top-notch. Thank you for doing business with Dolan Toyota!

December 18, 2020

Took my 2017 Tacoma in for 65k service. Harris Easterday was service rep. Very satisfied with the work. Always take my vehicle there. Chris Mercado was the Technician. More

by grebinskimike
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Harris Easterday, Chris Mercado
Dec 18, 2020 -

Dolan Toyota responded

Thank you for taking the time to review us! We appreciate your business and are happy to hear that you had such an exceptional experience working with Harris and Chris. Congratulations on your new 2017 Toyota Tacoma and safe travels! We hope to work with you again at Dolan Toyota!

December 16, 2020

Amazing experience at Dolan toyota. Oscar Bravo was outside the front door ready to help me with looking into a used car. He was able to find me a truck that fit everything and more of what I wanted. I More

by Kevin
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Oscar Bravo, Steve Umphress
Dec 16, 2020 -

Dolan Toyota responded

Kevin - thank you for shopping at Dolan Toyota and for sharing your feedback! We're thrilled to hear that Oscar and Steve helped you into a truck that best suits your needs. It was a pleasure to have your business and we wish you safe travels!

December 08, 2020

I was so happy with my experience at Dolan Toyota. Jesse, a service writer in the service department took care of my problem very quickly. More

by Brian J
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jesse Arguello
Dec 09, 2020 -

Dolan Toyota responded

Brian, we are so glad to hear that you had a great experience with Jesse and the Dolan Toyota team! We are always here for your auto service needs.

December 06, 2020

Justine was awesome knowIng that I lived an hour and a half away she was very helpful and I was so appreciated. Thank you so much More

by Steph
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Zac Barrett
Dec 07, 2020 -

Dolan Toyota responded

Steph, thank you for taking the time to leave us a review! We are so glad Justine took good care of you here at Dolan Toyota, and we will be sure to let her know that you appreciate her help!

November 21, 2020

Honestly everybody there was nice but nobody knew what the other one would seem to be doing and my paperwork was wrong even after going over and over again with him about it they were supposed to call me More

by anabobana07
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Peter
Dec 24, 2020 -

Dolan Toyota responded

Ana - we strive to deliver a seamless experience and I sincerely apologize for any miscommunication that led to your frustration. I will discuss these concerns with my team so we can work towards improving our processes. If you would like to speak with us directly, please don't hesitate to call. Thank you, Ken Cerny - Service Manager - 775-384-5285

November 16, 2020

I definitely recommend Dolan Toyota for servicing your vehicle. Adam did an excellent job explaining everything and is extremely professional and knowledgeable. Also, the waiting area is very comfortable. More

by GP
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Adam
Nov 17, 2020 -

Dolan Toyota responded

Thank you for taking the time to leave us a review! It was our pleasure to service your vehicle here at Dolan Toyota, and we will certainly let Adam know that you appreciate his help. If you ever need anything else, don't hesitate to come back and see us again!

November 12, 2020

Always painless at Dolan. Jessica was very helpful, friendly and quick to solve glitches. She had me processed and on my way within minutes. Well Done! More

by lorne.hall
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jessica, Zac Barrett
Nov 12, 2020 -

Dolan Toyota responded

Thank you for taking the time to review us and shout out Jessica! We are very proud of our team, and it is fantastic to hear that you had such a seamless service experience at Dolan Toyota. Safe travels, and we hope to earn your business again down the road!

November 12, 2020

Excellent service experience . Jaqueline was extremely professional and took care of me every step of the way. I will be returning for my future service appointments More

by jpordon
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jacqueline
Nov 12, 2020 -

Dolan Toyota responded

It was so kind of you to post about your experience with Jaqueline. At Dolan Toyota, we strive to provide great service and I am glad that came true for you. Thank you for your confidence in us!

November 11, 2020

The staff are very friendly. I was well taken care of. Chrispin and the crew were able to address the issue with my car and were kind enough to provide extra services. More

by anthony beltran
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chrispin
Nov 12, 2020 -

Dolan Toyota responded

Thank you, Anthony, for posting about your recent visit to Dolan Toyota! We're grateful for your confidence in us to get the job done and we are thrilled to hear that Chrispin was so accommodating. Hope to see you next time!

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