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Dolan Toyota

Reno, NV

4.1
1,154 Reviews

2100 Kietzke Ln

Reno, NV

89502

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Showing 1,154 reviews

March 16, 2021

Leo at Dolan Toyota was tremendous! and he still is, as I continue to have questions about my new Tacoma. I chose to lease the truck and Rich in finance was very helpful with the process....Thanks Dolan Toyo More

by Chip
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rich in finance. 5 star, Mark Miller, Leo Silverio
Mar 17, 2021 -

Dolan Toyota responded

Chip - It's our pleasure to assist you! Thank you for taking time to share this feedback and give a shout-out to Leo and Rich. We are grateful for your business and wish you safe driving in your Toyota Tacoma!

Mar 17, 2021 -

Dolan Toyota responded

Chip - It's our pleasure to assist you! Thank you for taking time to share this feedback and give a shout-out to Leo and Rich. We are grateful for your business and wish you safe driving in your Toyota Tacoma!

March 06, 2021

The team at Dolan Toyota a great job obtaining a new RAV4 Hybrid lease for us and Brandon Jones and Michael Parker provided excellent customer service. More

by fchristopher95
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brandon Jones
Mar 08, 2021 -

Dolan Toyota responded

Thank you for doing business with us at Dolan Toyota. We are committed to meeting the needs of guests and I am glad to hear that Brandon and Michael helped you into a Toyota RAV4!

February 28, 2021

Chrispin was great! And Uber was very efficient compared to previous shuttle service. I was fully informed of my service options. All in all it was a good experience. More

by 2gob4
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chrispin
Mar 01, 2021 -

Dolan Toyota responded

Thank you for taking the time to review us, and shout out Chrispin! It is fantastic to hear that you had such a successful service experience. Drive safely, and we hope to see you back at Dolan Toyota next time!

February 24, 2021

I've had great experiences with this dealership. Nate and Natalie helped me get my first car and Natalie continues to help me schedule my services eagerly and kindly. My latest visit with Kaileen was great. More

by Desteni
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kaileen, Natalie
Feb 25, 2021 -

Dolan Toyota responded

Desteni - We are honored that you came to Dolan Toyota for your first vehicle and are delighted to hear that you've had a positive experience with our service department as well. Thank you for mentioning Nate, Natalie, and Kaileen! We are grateful to have you as a customer and look forward to our continued relationship.

February 20, 2021

I just purchase a car from Dolan Toyota. I have bought several new cars in my lifetime and this was hands down the best experience I have had. Very clean cut and clear communications from the staff. I More

by AARON F PARK
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris, Galen, Eddie and Sarah
Feb 22, 2021 -

Dolan Toyota responded

Aaron - For you to say that you had your best car-buying experience at Dolan Toyota really makes our day. Thank you for sharing such fantastic feedback about Chris, Galen, Eddie, and Sarah! We are grateful that you and your wife would trust us with such an important purchase, and we hope that you're enjoying your new vehicle.

February 19, 2021

I went to the dealership multiple times. The first time I was sent on a test drive with an empty tank of gas and was told it was ok to ahead and go if you run out of gas just call me. Then when taken to the More

by Kelli_9598
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Ricky, Richard Gardner, Kris Surabotsopon, Jeremy Sinner, Mark Miller
Feb 23, 2021 -

Dolan Toyota responded

Kelli - This is a very concerning review to read. I assure you that it is never our intention to mislead or disrespect our customers, and I would like to speak with you directly about this. Please give me a call at your earliest convenience. Thank you. Kris Surabotsopon - Sales Experience Manager - 775-384-5165

Mar 01, 2021 -

Kelli_9598 responded

There are too many things that do not line up, our credit reports shown to us and the denial letter we finally received three weeks after the fact were not accurate. Being told and shown by Kris that Toyota financed the lease that it was a done deal then today getting a notice from Dolan that they never finance the lease and they didn’t check our credit......really I signed a piece of paper showing that you checked my credit!!!!!! There’s nothing that you can add to make it right because I don’t trust anyone at a Dolan dealership being I’ve been lied to by multiple employees of Dolan. You people can’t even communicate and keep up with your lies and then you send someone a “welcome to the family” after you just stole their vehicle from them seriously how sick do you have to be to do that! All I ever wanted was a Toyota RAV4 I finally get it only for it to be a lie and you didn’t let me know there was any issue there was NO call to say hey we need to work something else out it was you voiding out a contract because you decided it didn’t work for you and you threatened to come to my home for my vehicle!!! I will get my RAV4 one day but it sure as xxxx won’t be from Dolan!!!!!!!!!!!!!!

February 19, 2021

We love Dolan Toyota! Just got a second vehicle from them what an awesome team they have. Toby in sales was great. Nick in service was wonderful. More

by Donna
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Toby in sales Nick in service
Feb 19, 2021 -

Dolan Toyota responded

Thank you so much for your business and kind review, Donna! We are grateful to have you as a customer and will pass along your appreciation to Toby and Nick. See you next time at Dolan Toyota!

February 18, 2021

Great experience shopping for a car, thanks to Toby. Definitely ask for him to help you find what you need. Really experienced, professional, patient and helpful. Thanks for helping us finding what we n More

by Wiebke
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Toby, Zac Barrett
Feb 19, 2021 -

Dolan Toyota responded

We are grateful for your kind words about Toby and we will pass along your appreciation to him. Thank you for coming to Dolan Toyota for your purchase, we are thrilled that the experience was a five-star one. We wish you many safe and happy miles ahead!

February 01, 2021

Tony Promise did a great job on handling looking to buy Tony Promise did a great job on handling looking to buy a used car. He’s very friendly and professional taking care needed my transactions. Job well More

by cabanillaaurora363
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tony Promise
Feb 01, 2021 -

Dolan Toyota responded

Thank you for rating Dolan Toyota five stars! We love to hear that Tony delivered a professional car-buying experience and helped you drive home in your new-to-you car. Congratulations and safe travels!

January 25, 2021

Harris was very cordial and professional, he kept me updated on the progress of the repairs and costs. Excellent customer service. The other employees I had contact with seemed in a rush to go home as t More

by netzep
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeeb Gulistani
Jan 27, 2021 -

Dolan Toyota responded

Thank you for taking the time to leave us this review. While I am pleased to hear that Harris took good care of you, I am concerned that the rest of our team didn't leave you with the same positive impression. I would also be more than willing to speak with you directly about the cabin air filter and ensure we get this sorted out for you. Please don't hesitate to give me a call. Thank you, Peter Orlinksi - Toyota Service Manager - 775-384-8566

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