Dolan Toyota
Reno, NV
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Leo at Dolan Toyota was tremendous! and he still is, as I continue to have questions about my new Tacoma. I chose to lease the truck and Rich in finance was very helpful with the process....Thanks Dolan Toyo continue to have questions about my new Tacoma. I chose to lease the truck and Rich in finance was very helpful with the process....Thanks Dolan Toyota More
The team at Dolan Toyota a great job obtaining a new RAV4 Hybrid lease for us and Brandon Jones and Michael Parker provided excellent customer service. Hybrid lease for us and Brandon Jones and Michael Parker provided excellent customer service. More
Chrispin was great! And Uber was very efficient compared to previous shuttle service. I was fully informed of my service options. All in all it was a good experience. to previous shuttle service. I was fully informed of my service options. All in all it was a good experience. More
I've had great experiences with this dealership. Nate and Natalie helped me get my first car and Natalie continues to help me schedule my services eagerly and kindly. My latest visit with Kaileen was great. Natalie helped me get my first car and Natalie continues to help me schedule my services eagerly and kindly. My latest visit with Kaileen was great. She was fairly new to the dealership team but she did very great and I couldn't tell she was new! Thank you Dolan Toyota More
I just purchase a car from Dolan Toyota. I have bought several new cars in my lifetime and this was hands down the best experience I have had. Very clean cut and clear communications from the staff. I several new cars in my lifetime and this was hands down the best experience I have had. Very clean cut and clear communications from the staff. I wanted to specifically mention Chris the Manager, Galen the finance guy who was patient and re-did our paperwork a couple of times because of some snap decisions we made. Eddie the sales rep did not look like a car salesman, rather he was relaxed, straightforward, had in depth knowledge of the car and systems. I also appreciate that Sarah the hospitality rep has been on the phone with my wife helping her set up her apps on her phone. Buy a car from these guys - it still takes three hours, but they make it as good as possible. More
I went to the dealership multiple times. The first time I was sent on a test drive with an empty tank of gas and was told it was ok to ahead and go if you run out of gas just call me. Then when taken to the was sent on a test drive with an empty tank of gas and was told it was ok to ahead and go if you run out of gas just call me. Then when taken to the garage to look at a vehicle just taken in he drove recklessly getting us to and from. Then my final experience two and a half weeks after I was told the car was mine and it was a done deal it was being leased through Toyota I received a letter via fedex telling me to return the car immediately that the contract was rescinded. I Never received a phone call, email, or letter saying there was an issue with anything until that fedex letter demanding return of the vehicle. I called them and told them I was under quarantine for an upcoming medical procedure and couldn’t come in until Wednesday which I was told was fine. Then while I’m in the hospital my co-signer was called and was given attitude because the vehicle had not been returned yet and threatened to come get the vehicle even though I still had two more days until the agreed upon day. I’ve never been treated so bad and lied to multiple times, every time I called them out in something the story changed. They say welcome to the family who needs enemies when family treats you like they treated myself. I will never go to a Dolan dealership again!!!!! More
We love Dolan Toyota! Just got a second vehicle from them what an awesome team they have. Toby in sales was great. Nick in service was wonderful. what an awesome team they have. Toby in sales was great. Nick in service was wonderful. More
Great experience shopping for a car, thanks to Toby. Definitely ask for him to help you find what you need. Really experienced, professional, patient and helpful. Thanks for helping us finding what we n Definitely ask for him to help you find what you need. Really experienced, professional, patient and helpful. Thanks for helping us finding what we need. More
Tony Promise did a great job on handling looking to buy Tony Promise did a great job on handling looking to buy a used car. He’s very friendly and professional taking care needed my transactions. Job well Tony Promise did a great job on handling looking to buy a used car. He’s very friendly and professional taking care needed my transactions. Job well done . Thank you! More
Harris was very cordial and professional, he kept me updated on the progress of the repairs and costs. Excellent customer service. The other employees I had contact with seemed in a rush to go home as t updated on the progress of the repairs and costs. Excellent customer service. The other employees I had contact with seemed in a rush to go home as the dealership was closing soon, and for the second time in a row, my cabin air filter was replaced and wasn't checked to make certain it was installed correctly and the fan impacted it as soon as I turned it on. I reistalled it myself and found debris left on the fan. More