Dolan Toyota

Let me start this by saying that I have purchased 4 cars through Dolan. My first purchase was amazing from start to finish, every purchase since then has been a little worse. We recently looked to trade through Dolan. My first purchase was amazing from start to finish, every purchase since then has been a little worse. We recently looked to trade a vehicle that we purchased from them. It had very low milage, no damage, and very clean. The sales guy refused to tell us how much they would give us for the truck until I agreed to buy another car (they didn’t even have the car I was looking for on the lot or in transit). I agreed to let them run my credit because if we could find the car I wanted then we would do a deal, only then did he tell me that they would only give me 5K LESS than I said was my absolute lowest trade value I would accept. Then he said if I traded my vehicle anywhere else I would have to cancel all my warranties through Dolan and they would only refund some stuff if I purchased a car through them. That’s illegal so we left and went to Carson City Toyota (which was better than even my first car buying experience with Dolan). Carson was able to cancel some of my warranties for me but Dolan uses some warranties from third parties, which by the way are 1k more than a longer warranty through Toyota. Dolan had to cancel my extended warranty and they did refund me. The luxcare warranty, which they sales guy we talked to originally said I would’ve gotten credit for if I purchased though them, they now say is not cancelable. It is important to note that when I purchased the warranty I was told it was a protection for the inside and outside, it was positioned as and extended protection to fixed holes, scratches etc. The service people that “installed” it said that it was a warranty on the inside and outside and that they just apply a special conditioner to the leather. Nothing else was done. I remember it clearly because when I picked my truck up it was still dirty (which I thought was strange at the time) and I had asked for a complimentary car wash but my magnets were still in place. Now, flash-forward 2.8 years when I try to cancel this “warranty” they tell me that I paid for a special spray to be put on my truck, inside and out, which wasn’t done. When I said I was told I was paying for a warranty, and no spray was applied they pivot and say that I was paying for the protection against oxidation because really the cost of spray was minimal (seriously, that was in the same conversation). Dolan has been getting progressively worse. If I paid for a non-cancelable item 2.8 years ago they didn’t deliver and the story just simply changes to fit the narrative I was given so they don’t have to give me my money back, seemingly because I didn’t purchase a vehicle through them - a vehicle they didn’t have in stock or even on the way. I should’ve done more research on what the luxcare warranty really was rather than taking their word for it because now I am out money for something I never really received - I could’ve conditioned the leather myself for a lot less. I would caution anyone to buy from them, the sales guys are there one day and gone the next, and they lie to get your business. If you decide to buy from them I would really suggest you don’t get any warranty from them. Their warranties are more expensive and aren’t what they claim. My family will never purchase from them again, it has been an expensive lesson. More

Service department needs improvement in the following area: Honesty, communication, professionalism, customer service. Trust and honesty is very important and its earned. I dont think I can trust t area: Honesty, communication, professionalism, customer service. Trust and honesty is very important and its earned. I dont think I can trust that all service advisors are honest. More