Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Dolan Toyota
Reno, NV
1,166 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 1,166 reviews
January 29, 2022
Dolan has good people in their service department, they get things done and keep you informed thru the process… I was disappointed when my service rep Jesse Arguello got promoted but I was fortunate to mee get things done and keep you informed thru the process… I was disappointed when my service rep Jesse Arguello got promoted but I was fortunate to meet my new favorite rep , Taylor . she has stepped up and both times I’ve needed service or repair she got it done quickly and professionally. More
by Rumpole
Employees Worked With
Taylor, service dept
January 21, 2022
Recently went in for oil change, brake fluid flush & courtesy check specifically saying to not rotate the tires since I recently had it done. In fact I mentioned it 3 times to make sure they understood. courtesy check specifically saying to not rotate the tires since I recently had it done. In fact I mentioned it 3 times to make sure they understood. They asked if I wanted a courtesy car wash & I said ‘yes’. I informed service advisor that I was going to be onsite & wait. 2.5 hrs later, I asked for status. 20min later, service advisor informs me that they need to order a part for the brake fluid flush & the part will arrive the next day, I proceed to get up & service advisor said to wait & they’ll close out the paperwork. 30-35 min later, I asked where’s the paperwork so I can leave. Another service advisor contacts me & said to go to cashier to close our transaction. I noticed I did not receive the courtesy check report & worse yet, my tires were rotated! They informed me that my service advisor had gone to lunch. What? You knew I was waiting for you to come back so I could pay & leave but you had me waiting. Why couldn’t they passed my paperwork to another service advisor so it can be closed out? I had already been waiting 3.5 hrs & now I had to wait further to have my tires rotated back. I was so livid! It’s one thing to pay higher prices for auto mechanic service but I would expect competent, professional & keeping your client informed throughout the process. Instead I had to inquire 3 times to find out status & worse yet, they did not follow my instructions about not rotating the tires. I finally get my car back 4 hrs later, no courtesy car wash & I see that another oil change sticker is placed below the original oil change sticker. Why didn’t they remove the original sticker & placed the new one in the same place? Great, more stickers to block my view; too lazy to do the right thing. For what I had done to my car, I could easily go somewhere else where it’s cheaper & service advisors who keep me informed on the progress but most importantly, they listen to their clients when they say to do or not do something. I’ll take my business elsewhere who truly understands what customer service is & are more competent in following instructions. More
by yogisuz
Employees Worked With
Erica Castillo
January 20, 2022
I bought my vehicle from Dolan while being from another state. They were great at working with me to purchase the vehicle, and were understanding of my travel arrangements to pick up the car. I never felt state. They were great at working with me to purchase the vehicle, and were understanding of my travel arrangements to pick up the car. I never felt like they were trying to pressure or scam me. I would certainly recommend purchasing a vehicle from them! More
by Jordan
Employees Worked With
Anastasia Bevins, Chris Pitaro
December 04, 2021
Excellent customer service! Aaron was great, he kept us informed throughout the entire process. We brought our car in for troubleshooting and repair, the whole procedure was very smooth and efficient. Than informed throughout the entire process. We brought our car in for troubleshooting and repair, the whole procedure was very smooth and efficient. Thank you, highly recommend! More
by c130sheetmetalguy
Employees Worked With
Aaron
November 23, 2021
The staff is friendly and helpful. I was on crutches on the day the sales contract was signed. A staff member rushed to open the doors, and he was not selling me the car. Austin was professional and knowl the day the sales contract was signed. A staff member rushed to open the doors, and he was not selling me the car. Austin was professional and knowledgeable. He's accommodating and the transaction went smoothly. This is my first experience with Reno dealership. I would definitely recommend Nolan Toyota and Austin. More
by Doris
Employees Worked With
Austin
November 05, 2021
Smoothest, best car buying experience I've ever had! Dani And Zach were awesome! They were both friendly, professional and went above and beyond my expectations. In this incredibly tough truck market, I fee And Zach were awesome! They were both friendly, professional and went above and beyond my expectations. In this incredibly tough truck market, I feel I got a great deal with no price gouging. I can recommend Dolan Toyota without hesitation and will definitely be a repeat customer! More
by Dennis M
Employees Worked With
Dani Ming, Zac Barrett
