Dolan Toyota

One of the best experiences I have ever had. Patient, informative, educated, friendly...over and above what needed to be part of customer service. Reasonable and fair. I am very confident that I found t informative, educated, friendly...over and above what needed to be part of customer service. Reasonable and fair. I am very confident that I found the right vehicle for me as well as a new group of professionals to consult with in the future. More

My husband and I just purchased a Toyota Certified vehicle and were completely satisfied with the whole experience. They were kind, friendly,and very professional. This was great considering my very f vehicle and were completely satisfied with the whole experience. They were kind, friendly,and very professional. This was great considering my very first car puchase ever was a terrifiying experience. I would love to thank the Reno Toyota dealership(Jim our sales guy, and Brady Dolan) for everything that they have done for our family and would strongly recommend them to everyone who is thinking about puchasing a new or used vehicle. The customer service was excellent and we couldn't be any happier with our Sequoia. Thanks soo much Reno Toyota!! The Thweatt's More

I'm new to the area, and drive a honda. I called the local honda dealership and they were flat out rude to me. I decided to call toyota because a friend said they are happy to work on other makes. When local honda dealership and they were flat out rude to me. I decided to call toyota because a friend said they are happy to work on other makes. When I called I got a gentleman named Chris clark, he was able to not direct to the right person, but he cared enough to call me a few days later to make sure my vehicle was done to my satifaction, and wanted to make sure I was happy with the service. I would definately recommend this dealership for all your needs, and I wish I bought a Toyota, Chris Clark was such a nice and truly caring person...wish all salesman were this way. My next vehicle will definately be one, and I hope he is there to make my deal! More

I wanted to buy a 2011 Tundra at Reno Toyota. After about an hour negotiation we have reached an agreement on the price of the new one, and on the value of the traid in. When they asked me to sign a paper wi an hour negotiation we have reached an agreement on the price of the new one, and on the value of the traid in. When they asked me to sign a paper with the final numbers, it was not the same we have agreed upon. Basically they wanted to use the sales tax credit (we pay sales tax for the difference only, (new car price - traid in value) x 0.07725) to pay for the traid in. They wanted to use my money for paying for my traid in. It was $1,600. They argued, we never went into the details how they pay for it. When I was leaving, they offered to split the $1,600. Since than I have purchased the Tundra for less than we agreed upon at Reno Toyota. I do not intend to buy anything from this dealership ever. More

Wife had her heart set on a RAV 4 so I bought her one. Never been screwed and lied to so much in my life without knocking someone out. I'm getting too old I guess, and too gullible. I like to believe in p Never been screwed and lied to so much in my life without knocking someone out. I'm getting too old I guess, and too gullible. I like to believe in people and in the past I've been able to. No longer, I'm afraid. I've learned a lesson. I'm very happy for my wife as she did get what she wanted. These people at Reno Toyota are crooks and liars. This was a cash deal through my credit union yet they had me fill out loan papers and did a credit check on me. This of course lowers my credit score, which is impeccable. Even my credit union Loan Manager was angered by their tactics. She suggested we find another dealer who would be more honest in their dealings. They actually drew up the paperwork as if we were getting the financing done through them and then lied to me about the sales tax. The car is to be registered in Nye County where the tax is 6.75. They told me they couldn't do that, yet I had just bought a Mitsu in Vegas and they charged me only the Nye county tax rather than the Clark county tax. I found that the reason they lied to me about it was that they had the papers made out that they were financing it in Washoe County at a high intrest rate. I should have walked but I didn't want to disappoint my wife. Stay away from these crooks! There's other dealers and other cars, you don't need Reno Toyota! More

I filled out an online application and was very honest. At first all seemed good then I the man I was set to meet with was not there and I met with Manny. He was nice and seemed to understand what I neede At first all seemed good then I the man I was set to meet with was not there and I met with Manny. He was nice and seemed to understand what I needed in a newer car. He asked that I fax in all my documents the next day. I was so excited at the thought of a new reliable car, I did just that. I was told that I should hear by noon. Noon came and went and I never heard, then I called and he mentioned he had been working all day on my application and that I needed a co signer. I told him I did not want to really do that and he said he would keep on it and let me know. He did alright........I never heard from him again!! Too bad though because I was able to get into a brand new 2006 car with 17 miles on it from another dealer 2 days later. More

If I could give a zero rating, I would. I'd say Reno Toyota sales people are the lowest form of pond xxxx, but I don't want to insult pond xxxx. I had negotiated a price and interest rate on a used car, Toyota sales people are the lowest form of pond xxxx, but I don't want to insult pond xxxx. I had negotiated a price and interest rate on a used car, signed the contract, traded in my old vehicle, then later got told my interest rate wasn't approved and my car payments had gone way up. I wanted my old car back, but suddenly they didn't have it anymore! "Your old car is gone," I was told. I was stuck with the new car whether I liked it or not. I had also negotiated a trade-in price on the old car, but when I got the first copy of the contract, they had changed the number, obviously hoping I wouldn't read what I was signing. These are some of the most evil, despicable, sad excuses for human beings you could ever be unfortunate enough to meet. Stay away from Reno Toyota. Far away. More