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Dolan Toyota
Reno, NV
1,161 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,161 reviews
February 28, 2022
Me and my finance absolutely loved the service and customer experience and we love the car!!! One of the best car services I’ve ever been to in my life no wonder there number 1!!!!!!! customer experience and we love the car!!! One of the best car services I’ve ever been to in my life no wonder there number 1!!!!!!! More
by Brianawinbush
Employees Worked With
Daniel grajeda
February 25, 2022
Taylor was my service contact and she was professional and courteous. I enjoyed the experience and would recommend her to anyone who need get their vehicle Service. Top Notch Dolan. and courteous. I enjoyed the experience and would recommend her to anyone who need get their vehicle Service. Top Notch Dolan. More
by kevinwalen
Employees Worked With
Taylor
February 23, 2022
Scheduled a test drive for a new 2022 Toyota SUV. Dolan Toyota confirmed my appointment via text. Two different “product specialist” confirmed the appointment. I arrived on time and was told to wait Dolan Toyota confirmed my appointment via text. Two different “product specialist” confirmed the appointment. I arrived on time and was told to wait while they tried to locate the car. After 15 minutes I see the sales person sitting down and I ask him what’s going on? He says they can’t locate the new model and he tries to switch me to look at a couple 1 and 2 year old used vehicles. I said I had a confirmed appointment to test drive a new RAV4. He just shrugs his shoulders and walks away. More
by Scotch57
Employees Worked With
Brandon, Jeremy
January 29, 2022
Dolan has good people in their service department, they get things done and keep you informed thru the process… I was disappointed when my service rep Jesse Arguello got promoted but I was fortunate to mee get things done and keep you informed thru the process… I was disappointed when my service rep Jesse Arguello got promoted but I was fortunate to meet my new favorite rep , Taylor . she has stepped up and both times I’ve needed service or repair she got it done quickly and professionally. More
by Rumpole
Employees Worked With
Taylor, service dept
January 21, 2022
Recently went in for oil change, brake fluid flush & courtesy check specifically saying to not rotate the tires since I recently had it done. In fact I mentioned it 3 times to make sure they understood. courtesy check specifically saying to not rotate the tires since I recently had it done. In fact I mentioned it 3 times to make sure they understood. They asked if I wanted a courtesy car wash & I said ‘yes’. I informed service advisor that I was going to be onsite & wait. 2.5 hrs later, I asked for status. 20min later, service advisor informs me that they need to order a part for the brake fluid flush & the part will arrive the next day, I proceed to get up & service advisor said to wait & they’ll close out the paperwork. 30-35 min later, I asked where’s the paperwork so I can leave. Another service advisor contacts me & said to go to cashier to close our transaction. I noticed I did not receive the courtesy check report & worse yet, my tires were rotated! They informed me that my service advisor had gone to lunch. What? You knew I was waiting for you to come back so I could pay & leave but you had me waiting. Why couldn’t they passed my paperwork to another service advisor so it can be closed out? I had already been waiting 3.5 hrs & now I had to wait further to have my tires rotated back. I was so livid! It’s one thing to pay higher prices for auto mechanic service but I would expect competent, professional & keeping your client informed throughout the process. Instead I had to inquire 3 times to find out status & worse yet, they did not follow my instructions about not rotating the tires. I finally get my car back 4 hrs later, no courtesy car wash & I see that another oil change sticker is placed below the original oil change sticker. Why didn’t they remove the original sticker & placed the new one in the same place? Great, more stickers to block my view; too lazy to do the right thing. For what I had done to my car, I could easily go somewhere else where it’s cheaper & service advisors who keep me informed on the progress but most importantly, they listen to their clients when they say to do or not do something. I’ll take my business elsewhere who truly understands what customer service is & are more competent in following instructions. More
by yogisuz
Employees Worked With
Erica Castillo
January 20, 2022
I bought my vehicle from Dolan while being from another state. They were great at working with me to purchase the vehicle, and were understanding of my travel arrangements to pick up the car. I never felt state. They were great at working with me to purchase the vehicle, and were understanding of my travel arrangements to pick up the car. I never felt like they were trying to pressure or scam me. I would certainly recommend purchasing a vehicle from them! More
by Jordan
Employees Worked With
Anastasia Bevins, Chris Pitaro
