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Dolan Toyota

Reno, NV

4.1
1,154 Reviews

2100 Kietzke Ln

Reno, NV

89502

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Showing 1,154 reviews

April 08, 2022

Michael was a very congenial sales person. He gave me his full attention, and answered all my questions. The paper portion of the deal was information overload. The delivery specialist Tanne More

by ruthherbst
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Magliocchetti Tanner Chan Steven Umprhess
Apr 11, 2022 -

Dolan Toyota responded

Ruth, we are thrilled that Michael, Tanner, and the team gave you a five-star experience! Thank you for choosing Dolan Toyota and for sharing your feedback. We wish you many safe and happy miles ahead!

April 02, 2022

Leo at Dolan gave us the best deal possible for our new 4Runner. He was helpful, professional and thorough. He was perceptive and not pushy. He and Steve the finance manager are both great at their jobs More

by DaBankertFarm
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Umphress, Leo Silverio
Apr 04, 2022 -

Dolan Toyota responded

Thank you for taking the time to review us! We are so glad to hear that Leo and Steve went above and beyond to assist with your purchase. Drive safely in your new Toyota 4Runner, and enjoy it! We hope to see you back again at Dolan Toyota!

March 25, 2022

Very quick and on time ! Every thing was doe right and they also washed the car ! More

by Hindsjoycecw
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stefan Precup, Brady Dolan, Zac Barrett
Mar 25, 2022 -

Dolan Toyota responded

It's great the Dolan Toyota team was able to assist you so seamlessly. Thank you for the kudos!

February 28, 2022

Me and my finance absolutely loved the service and customer experience and we love the car!!! One of the best car services I’ve ever been to in my life no wonder there number 1!!!!!!! More

by Brianawinbush
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daniel grajeda
Feb 28, 2022 -

Dolan Toyota responded

Thank you for the great review, Briana! We are so glad to hear that you had such a successful service experience working with the Dolan Toyota team. Drive safely, and we hope to see you back again down the road!

February 25, 2022

Taylor was my service contact and she was professional and courteous. I enjoyed the experience and would recommend her to anyone who need get their vehicle Service. Top Notch Dolan. More

by kevinwalen
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Taylor
Feb 25, 2022 -

Dolan Toyota responded

Hi Kevin - Thank you for sharing your experience with Taylor! We appreciate your business and we hope to welcome you back to Dolan Toyota for your future service needs. Drive safely!

February 23, 2022

Scheduled a test drive for a new 2022 Toyota SUV. Dolan Toyota confirmed my appointment via text. Two different “product specialist” confirmed the appointment. I arrived on time and was told to wait More

by Scotch57
Recommend Dealer
No
Employees Worked With
Brandon, Jeremy
Mar 04, 2022 -

Dolan Toyota responded

I am sorry to hear that you had this frustrating test drive experience. This sounds like the result of a miscommunication on our end, and I apologize that it left you with a sour taste. We aim for excellence in customer service, and I apologize that we let you down. I'll use this as an opportunity for improvement. If we can do anything else for you moving forward, let me know. Thanks, Steve Duarte - Sales Specialist - 775-384-5138

February 18, 2022

Friendly staff , focused on customer needs Leo was great, no pressure . Feel Dolan values their customers More

by Sktgrl
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zac Barrett, Leo Silverio
Feb 19, 2022 -

Dolan Toyota responded

We do value our customers a great deal, and it's excellent to hear it shows! Thank you for taking the time to give Leo and the Dolan Toyota team a shoutout, and we hope you'll stop by again down the road!

February 06, 2022

Attentive and fast; they addressed my needs and returned my truck with the issues resolved. Good service department. More

by jfj1042
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service; Jairo !
Feb 07, 2022 -

Dolan Toyota responded

Thank you for taking the time to review us! We are so glad to hear that you had such a successful service experience working with the Dolan Toyota team. Drive safely, and we hope to see you back again down the road!

January 29, 2022

Dolan has good people in their service department, they get things done and keep you informed thru the process… I was disappointed when my service rep Jesse Arguello got promoted but I was fortunate to mee More

by Rumpole
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Taylor, service dept
Jan 31, 2022 -

Dolan Toyota responded

We are thrilled to see that you trust the Dolan Toyota team! We're appreciative of your confidence in the team, and we are grateful for your kind words about Jesse. See you again next time you need us!

January 27, 2022

The services was excellent. Saleman and financial officer were outstanding. Took time to explain everything. More

by Charli
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zac Barrett
Jan 28, 2022 -

Dolan Toyota responded

We always go above and beyond to make sure our guests go home in a car that is perfect for them. We're delighted this stood out to you while you were in the market for a new vehicle and we appreciate your shoutout. Enjoy the new ride! - Dolan Toyota

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