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Dolan Toyota
Reno, NV
1,161 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,161 reviews
May 30, 2022
My recent oil change check- in with Madeline and subsequent service was excellent. She was very pleasant. She answered all my questions and the car was serviced quickly. A very pleasant experience!! subsequent service was excellent. She was very pleasant. She answered all my questions and the car was serviced quickly. A very pleasant experience!!! More
by Lizzardden
Employees Worked With
Madeline
May 16, 2022
I usually have had good experiences with Toyota and left good reviews, but we had an awful experience on our last visit. We left the car early in the morning and were told it would only be about 5 hours to good reviews, but we had an awful experience on our last visit. We left the car early in the morning and were told it would only be about 5 hours to have it finished, which was reasonable enough. It took way longer and we missed a deadline for another errand because of this, and we did not get notified on the wait time. The worst part of the experience was that we discovered someone at the dealership had backed into a pole and left noticeable damage on the vehicle without letting us know about it. The whole thing was very frustrating but I will leave 3 stars because I have usually had positive encounters before. More
by diaz0860
Employees Worked With
Logan
May 02, 2022
In for service. Met be friendly and knowledgeable service advisor, Cameron. Everything was clearly explained and car was done before the estimated time. And they was Met be friendly and knowledgeable service advisor, Cameron. Everything was clearly explained and car was done before the estimated time. And they washed my car as well. Great experience More
by Bob
Employees Worked With
Cameron
April 09, 2022
Excellent knowledge in the service sept. Great customer service. Good turn around time. Andrew Lopez was my service guy and did a great job. Great customer service. Good turn around time. Andrew Lopez was my service guy and did a great job. More
by mp
Employees Worked With
Andrew Lopez service dept
April 08, 2022
Michael was a very congenial sales person. He gave me his full attention, and answered all my questions. The paper portion of the deal was information overload. The delivery specialist Tanne He gave me his full attention, and answered all my questions. The paper portion of the deal was information overload. The delivery specialist Tanner, called me with the answer to a question he couldn't answer during our meeting. More
by ruthherbst
Employees Worked With
Michael Magliocchetti Tanner Chan Steven Umprhess
April 02, 2022
Leo at Dolan gave us the best deal possible for our new 4Runner. He was helpful, professional and thorough. He was perceptive and not pushy. He and Steve the finance manager are both great at their jobs 4Runner. He was helpful, professional and thorough. He was perceptive and not pushy. He and Steve the finance manager are both great at their jobs snd give top notch customer service. In a world that seems to be losing manners and customer service, they truly stand out. We are super happy with our new truck. Zero buyers remorse. Thank you Leo & Steve! Don & Marliese Bankert More
by DaBankertFarm
Employees Worked With
Steve Umphress, Leo Silverio
