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Dolan Toyota
Reno, NV
1,157 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,157 reviews
November 14, 2024
Brenden was awesome! My car is 13 years old with 101,000 miles on it. In this rotten economy I cannot afford another car right now. Brenden helped me with the services t My car is 13 years old with 101,000 miles on it. In this rotten economy I cannot afford another car right now. Brenden helped me with the services that will keep my car running smoothly for a long time. Shay was great at check in. Ian got an Uber for me. Ken Cerny, supervisor, made sure I was well taken care of. Thank you very much!! More
by Lynn Allen
Employees Worked With
Brenden, Shay, Ian, and Ken Cerny.
October 30, 2024
Don’t go there on a holiday weekend the mechanics leave so service sucks they were down ten mechanics so I had a service appointment at 7 am and they didn’t get to it till about 2:30 pm so service sucks they were down ten mechanics so I had a service appointment at 7 am and they didn’t get to it till about 2:30 pm More
by Tractorfxr
Employees Worked With
Service department
October 23, 2024
Arrived and were taken care of wonderfully. .given an Upper for home. Thanks. Everything was done to our expectations. Love Toyota .given an Upper for home. Thanks. Everything was done to our expectations. Love Toyota More
by Richard Bishop
Employees Worked With
Stan Arnold, Andrew Swanson, Zac Barrett
October 19, 2024
The appointment process works well. But I was a bit surprised that when I signed onto my established Dolan account, I couldn't simply click/select the one of 2 vehicles that needed se But I was a bit surprised that when I signed onto my established Dolan account, I couldn't simply click/select the one of 2 vehicles that needed service. I had entered the VIN previously, so it seems that ALL of the vehicle related info would be/should be immediately available. More
by SKP
Employees Worked With
Justin
October 13, 2024
Stopped at service dept today. Logan was the rep that helped us. What a helpful young man and so personable. He went above and beyond to provide excellent service. Joseph in parts Logan was the rep that helped us. What a helpful young man and so personable. He went above and beyond to provide excellent service. Joseph in parts dept was very helpful and efficient. More
by Whifwee
Employees Worked With
Logan, Joseph
October 07, 2024
Jacki did the best she could do. After my truck was wrecked while being serviced and I was without my truck from 7/11 - 10/1. This is totally unacceptable. Jacki was the only one After my truck was wrecked while being serviced and I was without my truck from 7/11 - 10/1. This is totally unacceptable. Jacki was the only one that seemed to care. Never did the service manager or the dealership manager reach out to me. It wasn't until I told Jacki that I wanted some type of compensation for not having my truck did I have conversation with any management. More
by pvaliska
Employees Worked With
Jacki 5 stars
