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Dolan Lexus

Reno, NV

4.7
697 Reviews

7175 S Virginia St

Reno, NV

89511

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697 Reviews of Dolan Lexus

January 02, 2020

Great experience, salesman Bhakta was great to work with. Awesome environment and was comfortable never felt pressured. Looking fwd to future functions being held at the dealership More

by Bd100
Recommend Dealer
Yes
Employees Worked With
Bhakta Allen Welbaum
Jan 02, 2020 -

Dolan Lexus responded

Thank you for your compliments Bhakta's customer service and our dealership. We're thankful for the opportunity to work with you and look forward to seeing you in the future. Thank you from everyone here at Dolan Lexus.

January 01, 2020

Always a great experience at this dealership, everyone you come into contact with has been great. Like that dealership supports community. Have purchased 4 vehicles from Dolan Lexus including two Lexus More

by maynBobick701
Recommend Dealer
Yes
Employees Worked With
Kay Andrade, Carlos Bucio, Lexie Brecke
Jan 02, 2020 -

Dolan Lexus responded

Thank you for the 5-star review! We are so grateful to have you as a loyal customer here at Dolan Lexus. We look forward to doing business with you again!

January 01, 2020

I would like to thank Frank Casey and Dane Peiler who are incredible. They made sure my service experience was spectacular. Dolan Lexus is lucky to have them ensuring the brand and culture are outstand More

by @Steve-Estipona
Recommend Dealer
Yes
Employees Worked With
Frank Casey, Dane Peiler
Jan 02, 2020 -

Dolan Lexus responded

Thank you for the review! Frank and Dane are definitely incredible members of our team here at Dolan Lexus, and we will be sure to share your kind words with them!

December 26, 2019

I have always been happy with the service that I receive at Lexus. This time was a little hectic as it was the first day of a new system. Everyone was extremely courteous and helpful. More

by ann
Recommend Dealer
Yes
Employees Worked With
Frank, Kay Andrade
Dec 26, 2019 -

Dolan Lexus responded

Hi Ann - We love happy customers so this is wonderful to see! Thank you for trusting us with your vehicle time and time again. We look forward to our continued relationship.

December 24, 2019

The service at Dolan/Lexus was the best no pressure car buying experience we’ve ever had. We took advantage of the coffee and lattes. The whole facility was a class act; beautiful, clean with plenty of sea More

by Rscinfio
Recommend Dealer
Yes
Employees Worked With
Bhakti Welbaum (5 stars), Eric Aguilar
Dec 24, 2019 -

Dolan Lexus responded

We can't ask for better feedback than this! Thank you so much for coming to Dolan Lexus. We hope you are having fun in your new ride.

December 21, 2019

Dolan Lexus out did themselves. I gave them a different set of keys on accident. But Josh handled it with perfection. Dolan Lexus always outdoes themselves Service Department is outstanding! More

by MoneyOverMen
Recommend Dealer
Yes
Employees Worked With
Josh
Dec 23, 2019 -

Dolan Lexus responded

We're happy to know that you can always count on our Service team here at Dolan Lexus to provide excellent customer service. Thanks for choosing to service your vehicle with us and for taking the time to share this feedback about Josh.

December 19, 2019

Great buying experience at Dolan Lexus! We’re repeat buyers with Kimberly, and she and Ashton have always provided us with professional, knowledgeable and courteous service. Kimberly gives More

by jrbarkley2001
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kymberly Platt, Ashton Carroll
Dec 19, 2019 -

Dolan Lexus responded

Thank you for the review! We are honored to have you as returning customers here at Dolan Lexus, and we are so happy to hear that Kimberly and Ashton have always provided the high level of service we pride ourselves on here. We will be sure to let them know that you appreciate their help! We look forward to your next visit!

December 17, 2019

I had an appointment and it still took 45 minutes to drop off my car. I felt like a hostage. This was just for routine maintenance More

by Joy
Recommend Dealer
No
Employees Worked With
Chrispin
Jan 02, 2020 -

Dolan Lexus responded

Hi Joy - I'm so sorry for the delays in your check-in process. We certainly never want our guests to feel uncomfortable and I apologize. I'm going to look into what caused this hold-up so we can improve our processes. Thank you for posting this feedback. Brett Maxwell - Service Manager - 775-525-2601

December 14, 2019

Frank is always awesome and very accommodating!!! Always a pleasure! Ciera was good too. Excellent service!! I’ve been having my car serviced here for a while now because of Frank More

by vnlrg15
Recommend Dealer
Yes
Employees Worked With
Frank Casey and Ciera
Dec 16, 2019 -

Dolan Lexus responded

Thank you so much for coming back to Dolan Lexus! We are so happy that you can depend on Frank to take excellent care of you and your vehicle. Happy Holidays!

December 14, 2019

Always good people to work with. Art was great. I would like to have a guarantee loaner car in stead of first come first served More

by jrajacic
Recommend Dealer
Yes
Employees Worked With
Art, Ashton Carroll
Dec 16, 2019 -

Dolan Lexus responded

Thank you for writing us a great review! We appreciate your feedback and will take it into consideration moving forward. Have a wonderful week!

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