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Dolan Lexus
Reno, NV
684 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 684 reviews
March 08, 2022
It is always very clean and all employees are very nice and helpful! All work is extremely well done and through . I love that they always wash and clean inside of my car before returning it to me. I will and helpful! All work is extremely well done and through . I love that they always wash and clean inside of my car before returning it to me. I will only go to Lexus for any work that needs to be done on my car More
by lgil21
Employees Worked With
Kieran Taney,Julio Gutierrez
March 05, 2022
Took my RX350 in for 90,00 mile maintenance. I was quoted $565 on phone appt. When I dropped my car off the service agent tried to get me to agree to $926….I declined, opted out of a couple se I was quoted $565 on phone appt. When I dropped my car off the service agent tried to get me to agree to $926….I declined, opted out of a couple services and the price came down to $776. When I picked up my car the total cost was $828 I will not recommend Dolan Lexus Reno to any of my friends or relatives. I felt taken advantage of being a woman and senior citizen. More
by Marlene
Employees Worked With
Debra
February 05, 2022
The experience was wonderful. I was greeted as a valued customer. The waiting area was beautiful. The service was quick and efficient. The service representative was friendly, courteous and delightful to w customer. The waiting area was beautiful. The service was quick and efficient. The service representative was friendly, courteous and delightful to work with. More
by Sam
Employees Worked With
Kieran
January 21, 2022
Service Writer Kieran Tavey works fast and efficiently Service Writer Kieran Tavey works fast and efficiently and has a great personality. Customers get top notch service! Ray Garland Service Writer Kieran Tavey works fast and efficiently and has a great personality. Customers get top notch service! Ray Garland More
by raygarland2
Employees Worked With
Carlos Bucio
January 14, 2022
I think Stacey is doing her best to help customers like us who were with LEXUS for a decade or more, but We experienced lately that for any small maintenance or change oil/filter costs us big money, I.e $5 us who were with LEXUS for a decade or more, but We experienced lately that for any small maintenance or change oil/filter costs us big money, I.e $500 to a thousand and we keep on going back for the same problem, your mechanic/technicians are not doing their job well, they are just for money to pay their wages. Please educate your maintenance people to do the job with honesty and reliability, Remember, SERVICE is the life of your company to continue to exist, sales is only secondary to service, once your service is going down, same thing with your sales! It was not before like that, maybe you’ve got inefficient maintenance, can you please check all these people and make it sure they are well trained to do the job? I am addressing these to the Owners of Dolan LEXUS…… STOP DELETING MY POST. Thank you, Minera More
by cc88
Employees Worked With
Stacy Greener
January 07, 2022
When moving to a Reno Nevada six years ago, found Dolan Lexus for routine maintenance to the new Lexus I brought with me. Service was excellent. Three years later a thoughtless driver ran a stop sign and t Lexus for routine maintenance to the new Lexus I brought with me. Service was excellent. Three years later a thoughtless driver ran a stop sign and totaled my sedan. I quickly bought a new SUV from Dolan Lexus . Service and hospitality are still very good. I More
by Patamalfi
Employees Worked With
Cannot remember names. All Are cordial
