Dolan Lexus

This was one of the most amazing experiences I ever had purchasing a car. I drove over 2 hours to go to this dealership just to work with Larry Olsen and it was worth every mile. Larry was professional, purchasing a car. I drove over 2 hours to go to this dealership just to work with Larry Olsen and it was worth every mile. Larry was professional, respectful, compassionate and worked with me and within my budget parameters. When I arrived the dealership I was not sure what to expect seeing I had a very unprofessional experience at a local dealer (5 miles away from where I lived) it was clean, everyone was very friendly and welcoming and worked as a team to make the experience fluid and flawless. I have recommended all of my friends to work with Lexus of Reno it is worth the drive. More

My hubby and I went to Lexus to look at a Honda Pilot we had seen on line at Lexus of Reno. We found out it had been sold 2 days before we came in. But Gary Williams offered to show us something we would li had seen on line at Lexus of Reno. We found out it had been sold 2 days before we came in. But Gary Williams offered to show us something we would like within our budget. 1st SUV we looked at was a Chevy Trailblazer which was very nice and drove great but it has a V8 in it and we wanted a V6. 2nd SUV we looked at was a Lexus RX300, Very gorgeous! I felt like I was a Queen sitting in this SUV!! Everything about it was wonderful, It has leather heated seats, the color of it is champagne and it drove so smoothly! We got to take it for a nice ride, from Mill St. up to Truckee Meadows Collage and back. Well, after driving it, I fell in love. Gary gave my hubby a price that was great and we could'nt pass it up!! Im so very happy with my new/used Lexus and I want you to know that Gary is THE BEST!! So if you ever visit Lexus of Reno, make sure you ask for Gary Williams. Thank you Gary for making me the happiest girl in the whole USA!! :D More

Efren Flores was wonderful from the moment we made contact on the Telephone. We had some great negotiations and had fun while doing it. We ended up with a fair price for our trade-in and on our Used A contact on the Telephone. We had some great negotiations and had fun while doing it. We ended up with a fair price for our trade-in and on our Used Auto also. All in all we would highly recommend Efren Flores & Lexus of Reno. Dee & Thom More

Mark was very friendly and professional. He returned calls, followed up as necessary and was true to his word. The overall experience of buying a used car from him was very easy and stress free. I wou calls, followed up as necessary and was true to his word. The overall experience of buying a used car from him was very easy and stress free. I would recommend this dealership to anyone. More

Gary Williams at Lexus of Reno was great.He spent a total of five hours with us helping may uncle and aunt buy there new Lexus RX 350.We never felt pressured and he gave us a great deal.I would highly reccom of five hours with us helping may uncle and aunt buy there new Lexus RX 350.We never felt pressured and he gave us a great deal.I would highly reccomend Gary to all of my friends.Sincerely Jeff Palmer More

I've been looking for an immaculate, low mile RX 350 for several months. I noted a new listing on line with the Dolan Group, Lexus of Reno. I actually sent the initial inquiry sitting in a surgery center several months. I noted a new listing on line with the Dolan Group, Lexus of Reno. I actually sent the initial inquiry sitting in a surgery center waiting room the evening of 23 December and within minutes received an e-mail reply from Mark Murphy. He quickly answered my questions, then called me to fully discuss exactly what I was looking for. He promised to completely evaluate the car the following morning and call me. Todd Jones called me the following morning and assured me this particular Lexus would be a certified CPO vehicle. He critically examined the car and called with the description on Christmas eve. He assured me it was definitely worth my travel to Reno. After our conversation, I made a refundable credit card deposit and purchased a one-way airline ticket for the early the 26th. Mark met me at the airport and immediatley took me to the dealership. The RX was fully detailed and parked on their showroom floor with a big red bow. The car was exactly what they described and I immediately made the decision to proceed with the sale. The paperwork was painless and Todd gave me a thorough systems orientation before I left for Boise. Every aspect of my interaction with Lexus of Reno was timely and professional. They followed up upon my return to make sure I made it home safely and loved the car. My wife was very pleased with her "new" RX 350. More

My mother had her car stolen on the 21st so I inquired on line with a few different car lots. Efren was the only sales man who responded back to me immediately. He called and took all the information from m line with a few different car lots. Efren was the only sales man who responded back to me immediately. He called and took all the information from me on what we were looking for and our price range than kept us informed on the financing as to whether we could finance my mother a vehicle asap. He informed me that they would be closing and he would have to contact me the next day. He was extremely kind and concerned with my mothers needs. We were able to see him that next day and he even had a vehicle waiting for my mother to check out as soon as we arrived. She bought the vehicle and has been very happy about it. I have to say I was worried about her losing her car at christmas time. She was so depressed but Efren and Chris John were so friendly and understanding, they put a smile back on her face. Thank you so very much and Happy Holidays !!! More

My husband and i have leased 5 Lexus cars now and each one was with Kymberly Platt! We have been known to walk out of a dealership when we felt the "pressure" coming on, we have never had anything like th one was with Kymberly Platt! We have been known to walk out of a dealership when we felt the "pressure" coming on, we have never had anything like that happen with Kymberly. She is always honest, answers all our questions, and works out a fair and reasonable deal. Ladies (and gentlemen)if you hate going into a dealership because of the BS Circus most dealers put us through, I strongly suggest you stop into Lexus of Reno and ask for Kymberly Platt, she is truly a gem. My newest lease is a CT200Hybrid, in gunmetal grey, I love this car!It's great on gas, has a really fun sports mode, has room for my 3 dogs, and in the spring when I start planting,I won't worry about hauling bags of dirt and pots of flowers. Plus, the comfort of this car is outstanding! So, if you need a new car, give Kymberly a call--you (like us)will love her! More

I began trying to buy a CT200h from my local Lexus dealer in Roseville. I realize that this model was in short supply, but after taking a test drive, filling out paper work and being promised a phone call o in Roseville. I realize that this model was in short supply, but after taking a test drive, filling out paper work and being promised a phone call on Monday, nothing happened. Six weeks later I contacted Lexus of Reno and spoke with Larry Olsen. He was very eager to accommodate my request for a particular CT200h with certain options and color. It was not an easy task, but Larry did not sweep me to the side. Larry kept in contact with me and after several weeks located the exact car I was looking for. I made the 85 mile drive to Reno to purchase my new car, which was waiting for me on the showroom floor with a big bow. I am so pleased with the service I received from Larry Olsen. He gave me a thorough review of the car and it's features. I could not be more pleased with my experience at Lexus of Reno. More

My experience of buying a car at Lexus of Reno is very positive. Mark Murphy was easy to deal with, informative and no pressure. I felt like I was his friend instantly. His team made me feel important a positive. Mark Murphy was easy to deal with, informative and no pressure. I felt like I was his friend instantly. His team made me feel important and willing to take the pain out of buying a car. It was a smooth, fast, easy process that made me feel comfortable in my decision. My sister took the car in for a repair and was greeted as she drove up and was given the red carpet treatment. I look forward to dealing with them in the future. More