Dolan Lexus

We went to Lexus of Reno looking for a sports and family vehicles. Gary Williams was our sales expert. From the beginning to end he was very professional, friendly, and knowledgeable of all Lexus vehicles a vehicles. Gary Williams was our sales expert. From the beginning to end he was very professional, friendly, and knowledgeable of all Lexus vehicles and incentives/promotions. He was able to get us a great deal on the 2012 RX 350 and IS 250! If you are looking for the best service in car luxury go to Lexus of Reno and ask for Gary Williams! We are reffering all of our family and friends to him. A few days later Gary called to personaly thank us and sent us a follow up letter in the mail! He really demonstrates the meaning of SERVICE EXCELLENCE! Verlin Gunnels also has an extensive amount of experience in the car industry. He was our point of contact for the delivery of both of our new cars. He was very thorough and patient showing us all of the features Lexus offers in each vehicle. Verlin introduced us to the Lexus staff and helped us register our car features. Verlin and staff put bows on the cars so we could take pictures! He synced our Iphones to our cars, personalized our seats, and even showed us how bluetooth pairing works! Both Gary and Verlin are true asets to Lexus of Reno. We highly recommend them and we will only do business with Lexus because of their efforts! Thank you from the Sanchez Family. More

Our experience was great! The focus was on what we wanted and how the dealership could provide it for us in the best, most cost effective manner. Kymberly was great in helping us come away with exact wanted and how the dealership could provide it for us in the best, most cost effective manner. Kymberly was great in helping us come away with exactly what we wanted. This is the 2nd time we have worked with her and each time we come away very happy. We think that she and the other staff are very helpful and a pleasure to work with. More

Kim is awesome!!!!! Verlin was excellent at showing me Kim is awesome!!!!! Verlin was excellent at showing me how to work my new car.. The whole experience was comfortable and not stressful at all Kim is awesome!!!!! Verlin was excellent at showing me how to work my new car.. The whole experience was comfortable and not stressful at all More

My husband and I just purchased our first Lexus, an RX 350. From the moment we set foot in the dealership, each and every person was very nice and accommodating. We were in the market for about a month 350. From the moment we set foot in the dealership, each and every person was very nice and accommodating. We were in the market for about a month and once we experienced the Lexus dealership, we knew this would be the vehicle for us. On our test drive, Todd and David were very, very knowledgeable about the suv and neither of them were pressuring or "salesy" ...we appreciated this so much. Other places really put the heat on after a test drive and it just was aggravating, making the whole process annoying. At Lexus, we never felt uneasy..the buying process from start to finish was wonderful. Everyone was warm and inviting, and we were repeatedly asked if we needed anything or had questions. The dealership itself is very nice too, very clean, and comfortable. We would like to commend everyone there for doing a great job...even the employees we did not actually meet greeted us with smiles. Thank you Lexus of Reno, buying a vehicle from you was truely a pleasure! More

I live in California near Sacramento and was looking for a used Honda Ridgeline. I located one at Lexus of Reno and phoned the dealership to inquire about the vehicle. My call was returned by Kymberly Plat a used Honda Ridgeline. I located one at Lexus of Reno and phoned the dealership to inquire about the vehicle. My call was returned by Kymberly Platt, one of the sales representatives. I asked her to tell me some of the specifics about the vehicle. Not only did she do that, but she took her cellphone to the lot and did a "walk-around" description for me, answering all my questions regarding the condition of the vehicle and accessories. Kymberly is a wonderful person to deal with. She has a great attitude and is willing to do what it takes to help you get the vehicle you are looking for. Additionally, Marc Csentery, Finance Manager, did a great job in finding me a low interest loan. I would highly recommend contacting Kymberly if you're looking for a vehicle, whether new or used. You won't regret it. Thank you both for making my trip to Reno and my purchasing experience a pleasant one. L Rader More

While shopping for a new car we went to the 2012 Auto Show in Reno and met Kymberly Platt at the Lexus of Reno display on the show floor. She was very knowledgeable, pleasant, and answered all the questi Show in Reno and met Kymberly Platt at the Lexus of Reno display on the show floor. She was very knowledgeable, pleasant, and answered all the questions we had about the RX350. When we left the show there were 3 cars that we decided to test drive even though we strongly favored the Lexus RX350. We called and made an appointment with Kymberly to test drive the RX350 and fell in love with it immediatly. Dealing with Kymberly was an absolute pleasure. She was the only person that we had to deal with from the beginning to the signing of the final paperwork. It was comforting not having to endure playing musical salespeople or the inevitable visit from the sales manager, which we've normally run into at other dealerships. We did out homework so we know that the price that we ended up paying from Kymberly was more that fair and I can't recommend her highly enough. More

A big Thank you to Efren Flores, he made buying our Lexus fun and easy,he answered all the questions we had, and gave us a great deal. He is so friendly and helpfull above and beyond! Thank you again Lexus o fun and easy,he answered all the questions we had, and gave us a great deal. He is so friendly and helpfull above and beyond! Thank you again Lexus of Reno and Efren! More

I just purchased a 2012 RX 350, and it was a very comfortable, informative experience for myself and my son.We first encountered Mark Murphy at the auto show and learned alot about the RX. We did go comfortable, informative experience for myself and my son.We first encountered Mark Murphy at the auto show and learned alot about the RX. We did go to other places and did test drove other cars, I did however need to test drive the RX before making my decision about anything. We pulled into the the dealearship a week later, and Mark happened to be right there, and showed us where to park, and then said hey, I remember you from the auto show, he and his partner Todd Jones met me at my car and we were introduced. He promptly said so lets go for a drive, I agreed and he brought around an RX to test drive. During the drive he was quite knowledgable about the vehicle, he wasnt trying to constantly sell me on it he just answered my and my sons questions and let us feel the entire experience. It was refreshing to not have someone breathing down your neck pushing you to make a purchase. When we returned to the lot I was pretty much sold and interested to see what we could do. I asked if there were anything on the lot that had eveything I was wanting in a vehicle and Mark and Todd both set out to find that out for me, it so happened there were two that had just arrived and I asked to see them, I immediately was interested in one of those. I was treated very well, I met Kay in the service dept,very nice lady. I truly did enjoy the experience of buying my first lexus and would return, without a doubt, and request Mark again he took good care of us. I would recomend, in fact I have boasted about the service I recieved to my friends. Thank you to all I delt with Mark, Todd Kay and Chris. More

Received assistance to address illness issues. Appreciated work done to get trade/purchase handled. I shall be back. Will be awhile, but I will be back. Appreciated work done to get trade/purchase handled. I shall be back. Will be awhile, but I will be back. More

This was one of the most amazing experiences I ever had purchasing a car. I drove over 2 hours to go to this dealership just to work with Larry Olsen and it was worth every mile. Larry was professional, purchasing a car. I drove over 2 hours to go to this dealership just to work with Larry Olsen and it was worth every mile. Larry was professional, respectful, compassionate and worked with me and within my budget parameters. When I arrived the dealership I was not sure what to expect seeing I had a very unprofessional experience at a local dealer (5 miles away from where I lived) it was clean, everyone was very friendly and welcoming and worked as a team to make the experience fluid and flawless. I have recommended all of my friends to work with Lexus of Reno it is worth the drive. More