Dolan Lexus

It has been 7 years since my first dealing with Todd. We were off to a rocky start but Todd came through with his promises and got me a GS300 to start, then a RX400h for my wife, and another after she wreck were off to a rocky start but Todd came through with his promises and got me a GS300 to start, then a RX400h for my wife, and another after she wreck it, and another for my mom... Most recently my best friend's mom needed a new car, Todd took great care of her and she was very happy. I have and always will refer any friends and family to Todd. Thank you Todd for always treating us right and making fair deals! More

Everyone was professional, courteous, and worked hard to make my car choice possible. I greatly appreciate the knowledge and time spent with me. I would recommend this dealership to anyone interested in pur make my car choice possible. I greatly appreciate the knowledge and time spent with me. I would recommend this dealership to anyone interested in purchasing or leasing. More

Jesse, Kym and Verlin were very helpful, friendly and professional. They really tried to help us find what we were looking for. They spent a lot of time with us to get that accomplished. Todd also put professional. They really tried to help us find what we were looking for. They spent a lot of time with us to get that accomplished. Todd also put in his share of making us feel comfortable and welcome. I know that my relationship with Lexus did not end when we signed the papers, but that anytime we have questions or need help with the car, they will be there to assist us. I would recommend this dealership to friends and especially the people (Jesse, Kym, Verlin and Todd) who made the experience a very pleasant one. More

Kim-Anne was great to work with. She made sure that my wife and I were completely satisfied with everything, from water to closing of the deal. She continues to follow up with us after the deal was closed wife and I were completely satisfied with everything, from water to closing of the deal. She continues to follow up with us after the deal was closed. Chris and Jesse made sure our financing and set up of vehicle were in order. I would definately recommend Lexus of Reno to everyone. Brent and Donna Williams Las Vegas, Nevada More

I first want to thank Kay and the service department, she is wonderful, receptive, friendly and efficient. I came back to Lexus for my second auto in part due to her. Please make sure she is recognized for is wonderful, receptive, friendly and efficient. I came back to Lexus for my second auto in part due to her. Please make sure she is recognized for her incredible customer service. Chris in finance was nice, efficient and did a good job. Verlin was truly wonderful and if it had not been for him, we might have gone to a different dealership in Sacramento or Oregon. He was very, very detailed and helpful in the delivery of our new RX350. I can't thank him enough for the customer service and listening to our concerns about the sales person. Verlin is a very important aspect of your sales tactics and hopefully you will never lose him...he saved your xxx!! Lastly let me speak about Gary. Gary is an idiot. Gary the first time around treated me as though I was any female looking at a pretty sports care (this was in 2010). We loved the car and got it for exactly what we wanted so I really didn't care at the time. This time when we needed an SUV, neither of us (my husband nor I) wanted to deal with him but he was there immediately upon pulling into the dealership. My husband was prepared with the indepth research we had already done and what we wanted. My husband went over the car and showed Gary specifically what was needed for sale including the clear covering we wanted in specific places. He was VERY specific with Gary, again..... Not only did Gary not communicate this to the service people, he lied while Joe was discussing pricing. This individual is NOT a credit to your dealership. He may "close the deal", but if we ever return to Reno, we will NEVER work with him under any circumstances. I really hope this review is communicated to Gary, word of mouth is powerful in a relatively small town like Reno and you at Lexus are competing with many other car makes and models...... Thank you for the opportunity to share this... Kelly Espinoza (and Joe Espinoza) More

Brian Ralston hands down was the Most Helpful, friendly and Genuine Person I've ever encountered. He got the ball rolling immediately after I emailed an interest about the vehicle they were carrying at th and Genuine Person I've ever encountered. He got the ball rolling immediately after I emailed an interest about the vehicle they were carrying at their Dealership. Not for one second was he a "Salesman", but just a down to earth pleasure to be around. Not only did he pick me up from the airport, but it was his day off when doing so. It wasn't just the car that made my day, but the people of Lexus of Reno (Brian and others :) made it a day I will never forget for the rest of my Life! Thank you for the Wonderful experience. -Chris More

Bryan walked right up to us and offered help as we got out of our car after pulling in to the lot. We have had bad experiences at other dealers and usually are not taken very seriously (we look young). out of our car after pulling in to the lot. We have had bad experiences at other dealers and usually are not taken very seriously (we look young). Bryan asked what we were looking for, we discussed what our options were, and the experience was very smoothe. Thanks for the experience and for making our experience a good one! More

I bought my RX 330 only six months ago in December. Shortly after purchasing my vehicle from Lexus of Reno, I began having serious issues with my air suspension. The ride was nearly unbearable. I cou Shortly after purchasing my vehicle from Lexus of Reno, I began having serious issues with my air suspension. The ride was nearly unbearable. I could best describe it as saying it felt like I was riding a mechanical bull. I took it to service in January. I was told at that point that this was just the air suspension and there was nothing they could do. I accepted this and left thinking I just made a really bad decision. I finally couldn't deal with it anymore since it began to get worse. When I took it back I met with the sales manager Jesse Huggins. I explained my issues (after having an emotional breakdown). He said he would see if there was anything they could do to solve the issue and if not look into putting me into something else. After realizing there was nothing to be done to fix my car they put me with a rather new salesman to Lexus, Brian Ralston. Poor Brian is all I can say. He had nothing to do with the original sale and was now responsible for somehow making me happy. No matter what car we looked at he new just about everything there was to know. If he didn't know the answer to a question I had, he told me he didn't know but would find out. To me this shows a great deal of character in a person. He had no desire to lie to me about anything. We finally found a nearly perfect Gs 300. This car was clearly an upgrade from my RX but to make me happy they did everything they could to make this a close to even trade. I told them from the beginning that I put $3,500.00 down on my RX and couldn't possibly do it again. Not only did I not have to put anything down but my payments stayed almost the same. I honestly can't thank Brian and Jesse enough (and everyone at Lexus of Reno.). More

I was debating about buying a new Lexus RX 350 and went throught the Costco program. John emailed me and called me regarding the type of accessories I wanted and was willing to work with my schedule. I fou throught the Costco program. John emailed me and called me regarding the type of accessories I wanted and was willing to work with my schedule. I found him to be attentive and thorough and to understand my needs. He has followed up several times to ensure my satisfaction and, even, mailed my pass to the national parks found in my trade-in. I recommend him highly to anyone interested in purchasing a Lexus, new or used. More

Both Gary and Todd were great to work with! They answered all of my questions and did not pressure me at all. Gary followed up with me twice after purchasing the car to be sure that I was happy wit answered all of my questions and did not pressure me at all. Gary followed up with me twice after purchasing the car to be sure that I was happy with my purchase. I appreciated the follow-up. I would recommend either Gary or Todd to anyone interested in purchasing a Lexus in Reno. Thank you Gary and Todd! More