Dolan Lexus

Unparalleled car buying experience! I recently visited this dealership to check out the new NX200T. I had seen a few of them around town and on TV, and I thought it would be fun to drive I recently visited this dealership to check out the new NX200T. I had seen a few of them around town and on TV, and I thought it would be fun to drive. Turns out, that vehicle wasn't a good fit for me, but my salesperson Jeremiah immediately asked me what I liked and didn't like and found another option for me. We drove an IS350 F-sport and I was in love. That night I did some more research online and compared the IS models. I was interested in trying the 250 since it was a considerable cost savings. I also got a very accurate trade-in quote using their online tool. My online inquiry in the late evening lead to a phone call first thing the next morning from one of the Internet sales people. I was also very impressed with this level of service. I called the Internet specialist back and he set up an appointment at the dealership for me in a matter of minutes. I went to the dealership, drove the 250, immediately determined that I needed a 350 and they went to work. Not only did I get an amazing deal, including great value for my trade and lots of manufacturer incentives, but it turns out I had an inaccurate payoff for my trade. When they called to get the payoff amount, it came back at almost $2000 lower. Instead of just hiding that extra profit in the deal, they promptly added it in to the deal and lowered my payment another $40/month. That says a lot to me. Overall, this was the most incredible car buying experience I have ever had. I have purchased dozens of cars in my day for myself and family, and nothing even comes close to the first-class experience I had at Dolan Lexus. I will be back here for any and all vehicles I need in the future. I can't say enough good things. Give them a shot if you are looking for vehicle! You may be surprised much car you can get even if you were not in the market for a luxury vehicle! More

Dolan Lexus Review I rarely write reviews, but I make an exception for Dolan Lexus. Recently, I purchased a new car and had an amazing experience. It's obvious the tea I rarely write reviews, but I make an exception for Dolan Lexus. Recently, I purchased a new car and had an amazing experience. It's obvious the team concept starts at the top. During the sale and car preparation, we were surprised to be contacted by the General Manager, Mr. Carroll, and a Sales Manager, Mr. Azevedo, who both made sure we were treated very well. Our sales person, Kevin Lafferty, made our experience move quickly without feeling pressured. After the sale, I received technical help from Brian Ralston to dial in the electronic portion of the car. And to top it off, Carlos Bucio knocked it out of the park with his professionalism and knowledge. I highly recommend Lexus of Reno to anyone looking for a great experience buying an amazing luxury car. Oh, one last item: I bought the IS 350 AWD and added the performance exhaust. If you're going to buy the 350, the performance exhaust is a must!! More

Excellent service Scott Hix and everyone involved in my transaction were top notch! During a stressful situation, Scott and all staff went above and beyond to exceed my Scott Hix and everyone involved in my transaction were top notch! During a stressful situation, Scott and all staff went above and beyond to exceed my expectations. I bought a used Lexus but they treated me like I was purchasing a brand new vehicle. Would recommend to anyone wanting a hassle-free experience. Super happy with my vehicle. Thanks Scott! Jean M. Reno, NV More

Attention to Detail & Positive Attitude My experience with Scott Hix, Ashton Carroll and Alex in vehicle delivery was very professional, great follow up and accommodating all our needs. This My experience with Scott Hix, Ashton Carroll and Alex in vehicle delivery was very professional, great follow up and accommodating all our needs. This is our 4th Lexus purchased from deferent Lexus dealerships around the country and our Dolan experience was by far the most professional and detail oriented. More

My Day at Lexus My experience with Scott Hix and Kymberly Platt and the rest of the Dolan Lexus of Reno team was pleasant, simple, honest and hassle free. I asked a My experience with Scott Hix and Kymberly Platt and the rest of the Dolan Lexus of Reno team was pleasant, simple, honest and hassle free. I asked a thousand questions and they were patient and informative. Also, Brain Ralston took me through the technology class. He was helpful, knowledgeable and kind. I am glad I did not miss this. More

Epitome of luxury, class, and customer service This is my second time purchasing a Lexus from Dolan Lexus as I couldn't imagine going anywhere else. Both Kymberly Platt and Scott Hicks were extrem This is my second time purchasing a Lexus from Dolan Lexus as I couldn't imagine going anywhere else. Both Kymberly Platt and Scott Hicks were extreme professionals......knowledgeable, kind, helpful, and went the extra mile to ensure the service provided to me was top notch. The transaction was smooth, stress free, and no pressure whatsoever. Brian Ralston, the finance manager, was also helpful, patient, and knowledgeable. The Dolan Lexus team are the epitome of luxury, class, and completely exceeded my expectations. Thank you everyone! You have a customer for life! Cheers to your hard work and help! More

After a week on other lots, Dolan was exceptional! I was impressed from the first steps with Dolan: my internet search and great price on the 2009 Rav4, the quick, friendly return call for an appointme I was impressed from the first steps with Dolan: my internet search and great price on the 2009 Rav4, the quick, friendly return call for an appointment, an email confirmation, then an excellent test drive. Shurat took me on a great route that helped me to truly understand how the car would fit my needs as a rural driver. The whole process was relaxed, positive and efficient. I love my Rav4, and the Dolan Lexus people really understood me when I said that while they sell cars every day, my experience was buying 3-4 cars several years apart in my whole life! I needed fundamental advice about my choices. The advice from Juan was practical and honest and I felt in my best interests. Dolan really understands how to get a great "word of mouth" recommendation, and I will happily give it! More

Mike Sheely Sales Staff I worked with Mike Sheely last year and had a good experience. He was easy to get along with and he cared that I would be in an automobile that was a I worked with Mike Sheely last year and had a good experience. He was easy to get along with and he cared that I would be in an automobile that was affordable for me as well as a great car. He took the time to drive the car I was interested in over to my house so I could get first grabs on the car. The dealership gives quality service because there is an overall kindness that seems to emanate from the non salary staff when the car is brought in for service. More

Exceptional Customer Service I want to thank Ashton Carroll personally for the Great experience my wife and I had recently at Dolan Lexus of Reno. We leased a 2016 IS250 AWD that I want to thank Ashton Carroll personally for the Great experience my wife and I had recently at Dolan Lexus of Reno. We leased a 2016 IS250 AWD that was a perfect fit for my wife in every way. Ashton stayed involved throughout the process and involved Sharat Raghunathan who was great in terms of providing insight as to the car's functional and performance capabilities. The selection of available cars we were interested in was significant. When the car was delivered, in Lexus style it was done first class, reminding me of the exceptional customer experience Lexus provides. This is the second Lexus I have had from this dealer and will be back for our next car! Bruce Lensch More

Headlight Recall Took my car in the first time for a headlight recall, service department said there was no problem noted. After the first rain my headlights filled u Took my car in the first time for a headlight recall, service department said there was no problem noted. After the first rain my headlights filled up with water, made an appointment, showed up and they said yes there is a problem, but we don't have the headlights in stock. Then they asked me why I didn't call the parts department to check on the availability of the parts. Will never go to this dealership again. I was in the market for a new car, but after this it won't be at this dealership. Two strikes and you're out, the treatment was so uncalled for. I just wanted my headlights fixed and they made it clear they weren't going to do them without my waiting for another week or so. I asked them to call me when the parts were ordered, it's been 4 days and no call. More