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Dolan Lexus

Reno, NV

Overview
Reviews
Vehicles
4.7
693 Reviews
Call Dealership (775) 826-5050
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7175 S Virginia St

Reno, NV

89511

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Showing 693 reviews

September 18, 2023

Service was great! Called about my air going out, they got it in the next day! Our advisor Julie is the BEST! More

by Linnie007
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Julie Tomlinson
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Sep 19, 2023 -

Dolan Lexus responded

Linnie, we're glad to know that Julie and our team at Dolan Lexus were able to assist with your air conditioning issue promptly. Thanks for the positive feedback!

September 07, 2023

Price was high, but service was good. Had to wait 1 1/2 hours for an oil change even with an appointment which seemed a little long. More

by Ac4hand
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kymberly Platt
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September 03, 2023

Brandon did a good job, he was a very nice guy and very polite. He did not pressure me to much and we were able to communicate very well. He is a very good employee for the company. More

by allamericanoverheaddoor
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sack, Nate Meckley
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Sep 05, 2023 -

Dolan Lexus responded

We're glad to know that Brandon demonstrated our commitment to customer service at Dolan Lexus! We appreciate your feedback and we'll make sure to pass along the kind words. Safe travels!

Sep 05, 2023 -

allamericanoverheaddoor responded

Brandon did a great job, he is a great asset to Dolan Lexus.

Sep 05, 2023 -

allamericanoverheaddoor responded

Brandon did a great job, he is a great asset to Dolan Lexus.

August 23, 2023

Done correctly the first time. Always able to get loaner vehicle. This big as I live a distance away. So never miss a beat. They are expensive but you get what you pay for. If you More

by jb601
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Timothy
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Aug 24, 2023 -

Dolan Lexus responded

We're proud to know that our service at Dolan Lexus has consistently met your expectations! We always aim to get the job done right the first time at the best price possible, and for that, we appreciate your understanding and support of our business. Thanks for sharing your experience with us!

August 11, 2023

All went well except the car wash wasn't working. My car really needs a bath! More

by janice.caldwell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam
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Aug 14, 2023 -

Dolan Lexus responded

Hi Janice - Thank you for leaving Dolan Lexus a five-star review! We apologize for any inconvenience with our car wash and will ensure to get your vehicle sparkling clean next time. See you then!

August 01, 2023

Thank you for the tank you card, it was a nice touch. Sales man Mason was very nice and helpful. Also, the sales manager and finance manages Vladimir was very nice. More

by jnpatyi@yahoo.com
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mathew Greenlund
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Aug 02, 2023 -

Dolan Lexus responded

We're delighted to know you appreciated the thank-you card and found our team, including Mason and Vladimir, helpful at Dolan Lexus. Thanks for sharing your experience!

July 24, 2023

We always have good experience with Dolan Lexus. Brandon Pennell is very professional and did an outstanding job in help us to purchase the vehicle. More

by green2502
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Brandon Pennell
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Jul 24, 2023 -

Dolan Lexus responded

Thank you for the review! We are thrilled to hear that Brandon delivered such a successful purchase experience. Drive safely, and we hope to see you back again at Dolan Lexus!

July 08, 2023

Your service is always prompt & good. This time --- with a new battery---I had to work over some of the stations. That was to be expected. I was surprised when my mpg was only 14! More

by pattimcguire
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Timothy was looking after the service for our 2012 RX 350
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Jul 10, 2023 -

Dolan Lexus responded

Thank you for the positive review! We appreciate your continued support and are glad to hear that our team has been able to get the job done. Drive safely, and we hope to see you back again at Dolan Lexus!

May 23, 2023

I couldn't have asked for better service. This was the second Honda I bought from Kimberly Platt at Dolan in Reno, NV! More

by Sharon
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Kymberly Platt
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May 24, 2023 -

Dolan Lexus responded

Sharon, we're glad Kimberly at Dolan Lexus provided the top-notch service you deserve! Thank you for choosing us again to purchase your vehicle. We hope to see you back again down the road!

May 19, 2023

Trey and the Lexus team were outstanding and knowledgeable about the vehicle. Trey and Dominic made our experience memorable. We would definitely purchase another Lexus from them. More

by nuryortiz
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Trey Hernandez
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May 22, 2023 -

Dolan Lexus responded

We are delighted to have earned your business! Thank you for putting your trust in Trey, Dominic, and the team at Dolan Lexus to guide you through the car-buying process. Cheers to the road ahead!

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