Dolan Lexus

Excellent communication, diagnosis of problem, and repair. Excellent, as always. I recommend this dealership for both sales and service. They make it a point to care for their customers and their vehicles. Excellent, as always. I recommend this dealership for both sales and service. They make it a point to care for their customers and their vehicles. More

Second Visit Not As Good As My First My first visit to Lexus was a recall to have airbags replaced. I felt like royalty. I was given a beautiful loaner car. My car was washed and the gas My first visit to Lexus was a recall to have airbags replaced. I felt like royalty. I was given a beautiful loaner car. My car was washed and the gas tank filled. My wonderful staff member had a printout of my car and went over its current status in detail. I wish I could remember his name but I was overwhelmed by my treatment while getting a no-cost service. I took my other Lexus in yesterday to have a broken side mirror replaced. I told my service person (Sheri) to please have someone see if they could remove the stains on my door, left by the mirror fluid leakage. I also got an excellent loaner, and the service was completed very quickly. Sheri called to say my car was ready. When I got there, Sheri had me sign the forms and pay. I had to ask if she could review the status of my car (a different one from my first visit). I then mentioned the stains and she said, “let’s go have a look and see.” The stains were still there and the car wash guy didn’t seem to know that there had been a concern. Sheri asked him if he could try to work on them then and he agreed. I had to wait an additional 20 minutes or so while he worked. I felt the best customer service would have been to check on the job prior to calling me. The stains did not come off. The car wash guy said he couldn’t do more without an ok from Sheri who had left for an appointment. The bill for the mirror and installation was nearly $800, and I got no gas. I would still recommend the dealership but my first experience far outweighed my second. More

First Class Facility All of the Employees we worked with, from the 1st salesman we met through the purchase and finance department were thoroughly professional and genuine All of the Employees we worked with, from the 1st salesman we met through the purchase and finance department were thoroughly professional and genuinely personable. We highly recommend Dolan Lexus and will definitely buy our next vehicle there. More

always exceptional This Lexus dealership is exceptional. Service by all the staff is 5 star. In fact, it's a pleasure when we need service just to see the amazing facili This Lexus dealership is exceptional. Service by all the staff is 5 star. In fact, it's a pleasure when we need service just to see the amazing facility and staff. Carlos gives the best of service and care. More

Great Dealership, Staff and Service Juan was my salesperson 10 years ago when I purchased an RX 350 and this year I purchased an NX300! Juan is knowledgeable and no pressure. I wouldn' Juan was my salesperson 10 years ago when I purchased an RX 350 and this year I purchased an NX300! Juan is knowledgeable and no pressure. I wouldn't have bought a new car again from Dolan Lexus if they were not far superb to other vehicles and dealerships. More

Lexus EX 300h I have purchased two Lexus, from your dealership, in the old place. Salesman was Todd, cannot say enough nice things about the transaction. Yesterd I have purchased two Lexus, from your dealership, in the old place. Salesman was Todd, cannot say enough nice things about the transaction. Yesterday,3-20-18, came in for my RX350 maintenance, and looking to upgrade. Had researched on Consumer Reports ,the above auto. Salesman Jeremiah was great. Bad part was his manager-- Jack? I asked him several times, if I purchased the EX, if my RX350 could be sent to my second home in Naples Florida, he seemed to know very little, asked me, how much it may cost, and used the same number later, never checking--after I asked him to, several times. I said repeatedly, the deal was if I was interested in the EX, was to send the RX, for use in Naples. Again knew nothing, did nothing. Then the price--ok we all want a Good Deal, having done my research, he seemed to quote high numbers, It was not a good number--seemed to not show a lot of interest (Todd as this point would say something like --How can we make it work). This Manager seemed uninterested. Neither in the transportation of the RX--don`t dealers use car movers? Or trying to negociate a better price, Just handed me a sheet--take it or leave it style.-----I left. I will look in Naples and upgrade my Rav 4 we have there . So Jeremiah the salesman was good, Manager---not a good experience. Maintenance agent Doug Starling,service, very good. I will do my maintenance there, no problem, thats it. More

Great service! We have worked with Dolan Lexus since purchasing our vehicle fourteen years ago. We particularly value their service department, having essentially wo We have worked with Dolan Lexus since purchasing our vehicle fourteen years ago. We particularly value their service department, having essentially worked with the same service advisor for almost this entire time. Kay Andrade is smart, efficient, accommodating, and always honest about the work that needs to be done and other service that can be postponed. We truly value working with her. We have also come to know Kimberley Platt (Sales) very well. she is extremely knowledgeable, personable and gives us her honest opinion. Having long term employees to work with, is extremely positive. The dealership, and these two individuals in particular put Lexus at the top of our list as we consider a new vehicle. More

Great service. Dolan Lexus has professional and caring personnel. Frank Casey took the time to go over a great service plan for that met my car needs. Dolan Lexus has professional and caring personnel. Frank Casey took the time to go over a great service plan for that met my car needs. More

Max Drucker was GREAT! Max Drucker was our salesperson. He did a GREAT job: clear, knowledgeable, precise and very considerate. No sales pressure either! We would go back Max Drucker was our salesperson. He did a GREAT job: clear, knowledgeable, precise and very considerate. No sales pressure either! We would go back to Max Drucker in a heartbeat! We live in California and they gave us a check off list and all that we needed to do to have the car registered in CA. Made purchasing a car easy. We arrived at 3:00pm and out the door with a new to us car by 5:00pm - sweet! More

Treated with proffesional respect My wife and I recently purchased a 350 RX with the help of Jordan Lurhs. Jordan was very proffesional: no pushing, answered all questions, and was str My wife and I recently purchased a 350 RX with the help of Jordan Lurhs. Jordan was very proffesional: no pushing, answered all questions, and was straight forward in all respects. We recieved a reasonable price with a fair trade in allowance. Friends have told us buying a car from Dolan is like joining a club with great follow on support. More