Dolan Lexus
Reno, NV
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Superior Service Outstanding customer service. Immediate service upon my entry into service center. Friendly, professional and efficient. Dealership is extremely we Outstanding customer service. Immediate service upon my entry into service center. Friendly, professional and efficient. Dealership is extremely well run and Ms. Curran, as always, ensured my vehicle requirements were completed on time. IMHO, she is their best service representative! More
White glove customer service I liked the technology of being greeted at the door with my name digitally inscribed above, and then greeted immediately with a smile and open door by I liked the technology of being greeted at the door with my name digitally inscribed above, and then greeted immediately with a smile and open door by the service agents. Everyone was friendly and the service was explained in great detail. BTW, I am amazed that my Lexus only needs minor service every 5k miles-oil changes every 10k! They provided a complimentary loaner that was waiting for me when I arrived-it was the exact model of my own-I forgot it wasn’t my car while driving it for the day. They also have a coffee bar with a full time barista - I have gone in a few times for a complimentary carwash and caught up on some work in their peaceful, sunlit coffee bar where they have a full time barista and handcrafted espresso drinks. Also complimentary, of course. Not only do I love my luxury car, I love the luxury service that comes with it. Dolan Lexus is the best. More
Exceptional service Prompt service that is very welcoming. I love my car and would recommend Dolan Lexus to everyone. They go above and beyond in every area. Prompt service that is very welcoming. I love my car and would recommend Dolan Lexus to everyone. They go above and beyond in every area. More
Love my GX! Thank you for making the car buying experience fast, easy, and enjoyable. Love the coffee bar! And thank you for the loaner car until my new car Thank you for making the car buying experience fast, easy, and enjoyable. Love the coffee bar! And thank you for the loaner car until my new car was shined up! More
Excellent I was received quickly upon arrival. The service was complete and timely. The car was washed and ready as planned. Doug Starling was very personable. I was received quickly upon arrival. The service was complete and timely. The car was washed and ready as planned. Doug Starling was very personable. More
Above And Beyond! This is our third vehicle we have purchased from Kymberly Platt of Dolan Lexus. Kymberly always goes above and beyond and her customer service is lik This is our third vehicle we have purchased from Kymberly Platt of Dolan Lexus. Kymberly always goes above and beyond and her customer service is like no other. I would never hesitate to recommend this dealership. Please do yourself a favor, and actually enjoy your car buying experience, by seeing Kymberly today! More
LS460 Prompt service, extra care makes you feel special even thought car was not purchased from them. We live roughly 4 hours from three Lexus dealers and h Prompt service, extra care makes you feel special even thought car was not purchased from them. We live roughly 4 hours from three Lexus dealers and have used them all. Dolan has provided the best and most reasonable service. More
Supreme Service Friendly Supreme Service...What else needs to be said. Carlos Bucio is a great Leader for your organization. As I walked around the dealership, I wa Friendly Supreme Service...What else needs to be said. Carlos Bucio is a great Leader for your organization. As I walked around the dealership, I was greeted by three salesman and another associate. Warm atmosphere and exciting products! More
Amazing dealership Love the wonderful and friendly staff. Dealership itself is awesome. Eric was super nice and helpful without being very pushy. Overall amazing experie Love the wonderful and friendly staff. Dealership itself is awesome. Eric was super nice and helpful without being very pushy. Overall amazing experience. Would recommend Dolan to friends and family. More
50K Service Wonderful Service Advisor. Bought last set of tires from dealer, was told rotation was included and no charge. My last couple of service invoices indi Wonderful Service Advisor. Bought last set of tires from dealer, was told rotation was included and no charge. My last couple of service invoices indicates $60 rotation charge. Kay will credit my account, but probably last set i purchase from Dolan. More