Dolan Lexus

2002 RX300 245,000 Mile Service CORRECTION We had a new young service writer this time, and he had trouble getting help from the shop to address a problem with the dashboard MPG readout. The re We had a new young service writer this time, and he had trouble getting help from the shop to address a problem with the dashboard MPG readout. The readout was jumping from 5.6 mpg to 79.3 mpg to 46.9 mpg etc. every few seconds, even in cruise control on level pavement. However, our former service writer (Carlos Bucio, now supervisor of service writers) came to his aid, and we left in a loaner car anticipating that all would be well in a couple of hours. However, it was not to be, so we kept the loaner over the weekend. We did some research online over the weekend at the Club Lexus site and found a solution - just disconnect the battery for 30 minutes, then reconnect, reset the information button, and all is well. We got a call on Monday that the problem wasn't a problem, that the readout was working as it should. However, that jumping around was still doing it when we picked up our car. I did the suggested work-around and everything seems to be fine now. We also installed a new battery, as I think that may have been the initial problem (low voltage or current that kept the computer or sensors from working right). Dolan Lexus has been great on all other occasions, so I won't fault them for this one-time failure. They're dedicated to helping us keep this car going until we get to 300,000 miles at least. More

Always come back Easy to make online reservations and they’re always ready when I arrive. Prompt return of my vehicle & they don’t push for unnecessary service. Easy to make online reservations and they’re always ready when I arrive. Prompt return of my vehicle & they don’t push for unnecessary service. More

Excellent service; Kurt Teachenor excellent as always Excellent Service; great price and high quality work!! Kurt Teachenor consistently provides excellent customer service!! Dealership provides outstand Excellent Service; great price and high quality work!! Kurt Teachenor consistently provides excellent customer service!! Dealership provides outstanding quality work. Work completed correctly the first time!! More

New SUV This was the best buying experience we have had in some time. Fair and honest, no hard sales pitch. Knowledgeable and friendly, Mathew restored my tr This was the best buying experience we have had in some time. Fair and honest, no hard sales pitch. Knowledgeable and friendly, Mathew restored my trust that was seriously shaken by a previous purchase. More

Tire rotation Kurt is very friendly and helpful. Pleasure working with him. He has it altogether and quickly keeps us advised. Waiting area upstairs is fabulou Kurt is very friendly and helpful. Pleasure working with him. He has it altogether and quickly keeps us advised. Waiting area upstairs is fabulous and really appreciated. It is discriminatory. Two cars from Dolan and we will return next time. Thank you. More

Dolan Lexus in Reno Dolan Lexus has the best sales staff we have ever worked with! We would definitely recommend them to our friends and neighbors. We would especially Dolan Lexus has the best sales staff we have ever worked with! We would definitely recommend them to our friends and neighbors. We would especially like to praise Matthew Greenlund for his patience with us. IWe would definitely come back to Dolan Lexus if we ever buy another car. More

Experienced, skilled, personable team. A trusted business. This is our 4th Lexus from Dolan...and 3rd from Kymberly. Car, company and Kymberly simply the best! Look forward to even the service visits. This is our 4th Lexus from Dolan...and 3rd from Kymberly. Car, company and Kymberly simply the best! Look forward to even the service visits. More

Very efficient & friendly. Made apt for service online. Arrived at dealership abt 10 ins early & created immediately. Met w service advisor, Jacki & reviewed scope of work to b Made apt for service online. Arrived at dealership abt 10 ins early & created immediately. Met w service advisor, Jacki & reviewed scope of work to be preformed. Waited in customer longer which was very comfortable. Vehicle ready within time frame & was washed & vacuumed....Excellent job done. More

Excellent service. I always ask for the same service advisor and always trust his judgment. Fast and dependable service. But, I wish I had known last Friday about the I always ask for the same service advisor and always trust his judgment. Fast and dependable service. But, I wish I had known last Friday about the specials that are being offered this week. Would have saved me lots! More

Second purchase from Dolan Lexus They have an exceptional customer service with wealth of knowledge and peace of mind with their certified pre owned warranty. They have the most Reli They have an exceptional customer service with wealth of knowledge and peace of mind with their certified pre owned warranty. They have the most Reliable product inventory around. I look forward to passing this vehicle off to my daughter & doing business for a third time with Dolan Lexus. More