Dolan Lexus

I had no time.. and Dolan Lexus was great I stopped by with no appointment to get a replacement key for my car. Stopped in service and the had what I needed and set up the key. Next to servi I stopped by with no appointment to get a replacement key for my car. Stopped in service and the had what I needed and set up the key. Next to service department. Totally booked for appointments. After 5 minutes the service rep. found a rep who squeezed in 30 minutes to get my key coordinated with my car! Yea! SAved me an hour and a half drive back the next day!! Top notch! I will be back! Thanks for great service!! More

Pre certified purchase Brad was excellent as a sales person. Vlad was excellent as a financial advisor however I do think there should be a better way to explain extended wa Brad was excellent as a sales person. Vlad was excellent as a financial advisor however I do think there should be a better way to explain extended warranty and maintenance for the over 70 crowd. Also when we recieved the car Brad had to bring out cleaner to clean some areas that were still dirty. The car should be impeccably cleaned in my humble opinion. Other than that, very happy with Dolan Lexus and their customer sevvice!! More

Customer first. My wife and have purchased a dozen or so cars in the last 20 years. Never once was the purchase process as relaxed and organized. Maybe it was the cof My wife and have purchased a dozen or so cars in the last 20 years. Never once was the purchase process as relaxed and organized. Maybe it was the coffee and donuts, maybe it was the people. I'm going with the people, but the donuts we're a nice touch. More

Bait and Switch Had a deal struck and they apparently sold the vehicle days ago. Not cool! This was not even a green sales associate but the used car manager. Be c Had a deal struck and they apparently sold the vehicle days ago. Not cool! This was not even a green sales associate but the used car manager. Be careful in dealing with this crew! More

Vehicle service. Very friendly and great service provided by service personnel. Car came back clean and service completed in a timely manner. Coffee bar very clean an Very friendly and great service provided by service personnel. Car came back clean and service completed in a timely manner. Coffee bar very clean and great and very friendly service. More

Always a pleasant experience! Kurt is always very helpful when I bring my Lexus in. He always gives me a loaner car which is such a nice added feature that Lexus does. And my gran Kurt is always very helpful when I bring my Lexus in. He always gives me a loaner car which is such a nice added feature that Lexus does. And my grandson loves going and playing upstairs in the kids room even if it’s just for a drop off. And I was in there at 5 o’clock the other night and the barista girl asked me if I wanted something even though it was closed. Which I thought was very nice also. Dolan Lexus is very accommodating and I highly recommend them. I love my Lexus More

excellent service (and service manager) AS USUAL I brought the car in for normal service, however, I got "THE CALL". Had major problems - gaskets, etc. My Service Rep Frank Casey explained in great I brought the car in for normal service, however, I got "THE CALL". Had major problems - gaskets, etc. My Service Rep Frank Casey explained in great detail the issues. Also explained the safety issues as well as future major problems if not resolved NOW. He and Dolan have never steered me wrong. I had a beautiful loaner while they restored my car to safe conditions. The car runs like it brand new, once again. Thank you Frank and Dolan for always watching out for me. JOC More

Easy service visit Went in for 10,000 mile service. Very short wait for service rep. Received a loaner to drive and my car was ready when Kay said it would be. They made Went in for 10,000 mile service. Very short wait for service rep. Received a loaner to drive and my car was ready when Kay said it would be. They made it an easy day for me. More

The rep checked out my repair needs in a friendly & profess & professional manner. Quickly gave me a loner car, correctly predicted when my car would be ready. I got my car in better condition than when I left & professional manner. Quickly gave me a loner car, correctly predicted when my car would be ready. I got my car in better condition than when I left it. More

BEST SERVICE I have been using Dolan Lexus dealership for 15 or more years. I am very satisfied with their service. Frank Casey, service department, has been my I have been using Dolan Lexus dealership for 15 or more years. I am very satisfied with their service. Frank Casey, service department, has been my guy for many years, I am happy with his care. I will be using Dolan Lexus for a long time in the future. Everyone from the greeters to service rep to sales were professional in appearance and service. Thank you Dolan Lexus, Reno, NV. More