Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Dolan Lexus
Reno, NV
693 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 693 reviews
December 08, 2018
Dolan Lexus Excellent knowledge friendly not pushy fair deal.Best experience I have had in a dealership.Keenan is a great salesman and sincere. Steve is a smart Excellent knowledge friendly not pushy fair deal.Best experience I have had in a dealership.Keenan is a great salesman and sincere. Steve is a smart and likeable closer! More
by Patt
Employees Worked With
Keenan, Steve,Vlad
November 15, 2018
It took 4 hrs to change oil filter and oil Was not too happy that it took 4 hours just to do service on my car, when it only takes 45 minutes, yes I had an appointment Was not too happy that it took 4 hours just to do service on my car, when it only takes 45 minutes, yes I had an appointment More
by Sdiaz
Employees Worked With
Marcó
November 12, 2018
Great car buying experience!!! I really enjoyed the experience at Dolan! ! I felt listened to and appreciated. I didn’t feel rushed or pressured. I really feel like this is a new I really enjoyed the experience at Dolan! ! I felt listened to and appreciated. I didn’t feel rushed or pressured. I really feel like this is a new and welcome way to buy a car. Stephanie Nichols More
by Steph1955
Employees Worked With
Keenan
November 04, 2018
Great buying new vehicle experience We were very happy with the purchase of our new vehicle through this Lexus dealership with Brad, Steve, these gentlemen were super easy and quick to d We were very happy with the purchase of our new vehicle through this Lexus dealership with Brad, Steve, these gentlemen were super easy and quick to deal with, and highly recommended to anyone who’s looking for new or used vehicles. More
by Katruner
Employees Worked With
Brad Garlick
November 03, 2018
Superior Service The best service experience in Reno. Kay is an excellent service manager and all the work done was clearly explained along with a complete report inc The best service experience in Reno. Kay is an excellent service manager and all the work done was clearly explained along with a complete report including photos. Service at any dealership is more expensive but in the case of Dolan Lexus, it’s well worth the small additional cost. Would not take my GX470 anywhere else. More
by GXGuy
Employees Worked With
Kay Andrade
November 03, 2018
Nevada (M.) loves Dolan Lexus! Professional, quality, courteous are among the words to describe the service at Dolan Lexus, Reno. Frank Casey has been my service guy since he starte Professional, quality, courteous are among the words to describe the service at Dolan Lexus, Reno. Frank Casey has been my service guy since he started with Lexus for many years. I can always count on him anytime I have a question and when I need something done immediately. The extra touch means a lot to a senior. More
by BusyWoman,Reno & Incline Village, NV
Employees Worked With
Frank Casey, service, is the very best. Greeted by Bubba who is helpful. Everyone looked professional and cordial to me.
October 27, 2018
Outstanding. Outstanding and timely service! Dolan Lexus of Reno treats customers and their cars the way they should be treated. Other businesses could take a le Outstanding and timely service! Dolan Lexus of Reno treats customers and their cars the way they should be treated. Other businesses could take a lesson!!! Thanks. More
by Judy
Employees Worked With
Doug
October 18, 2018
Excellent service regardless of age of a Lexus Amazing from start to finish, service advisor Mark Chism was beyond amazing from greeting me, to writing up my repairs and offering a loaner car. My c Amazing from start to finish, service advisor Mark Chism was beyond amazing from greeting me, to writing up my repairs and offering a loaner car. My current Lexus is 19 years old ! Amazing. Everything was spot on, he kept up to date on all repairs, answered my questions within minutes. No other dealership treats you this amazing as Dolan Lexus 5 stars ?????????? More
by matthew2
Employees Worked With
Mark Chism
October 13, 2018
Lexus service Excellent service. Accurate Pricing Easy to get a loaner car. No waiting around. Would recommend to anyone. Will use the same service advisor next t Excellent service. Accurate Pricing Easy to get a loaner car. No waiting around. Would recommend to anyone. Will use the same service advisor next time. More
by Snca
Employees Worked With
Sheri Curran
October 13, 2018
John V is AWESOME !! Friendly, but not pushy and very product knowledgeable!! We had a wonderful experience with John V. I highly recommend this dealer and their team. Friendly, but not pushy and very product knowledgeable!! We had a wonderful experience with John V. I highly recommend this dealer and their team. Thank you More
by Loveyou2
Employees Worked With
John V, Eric Aguilar
