Back

Dolan Lexus

Reno, NV

4.7
684 Reviews

7175 S Virginia St

Reno, NV

89511

Directions

By Type

Showing 684 reviews

January 30, 2019

Painless Process A friend recommended that I contact Kymberly Platt at Dolan Lexus to find the specific vehicle I was looking for. She was able to find it immediately More

by sheepdogpuppy
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Vladimir Zyvagin, Kymberly Platt
Jan 31, 2019 -

Dolan Lexus responded

We know that buying a used vehicle can be a challenging process but we are delighted that Kymberly made it as easy as possible and found the perfect car for you. We also love to hear that everyone on the Dolan Lexus team delivered friendly, professional service. Thank you for posting about your experience!

January 27, 2019

Kymberly at Dolan made buying process easy. Dolan was great to work with. They made the buying process easy and fairly quick even though I’m 2200 miles away and was only buying a used vehicle. T More

by Burban
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kymberly Platt
Jan 28, 2019 -

Dolan Lexus responded

Thank you for working with us from 2200 miles away! We are so glad that Kymberly made the process as easy and possible and made sure you had all the information you needed to feel confident in your purchase. We hope you are loving your new-to-you vehicle, the Dolan Lexus team wishes you safe driving.

January 25, 2019

Service People are nice and friendly. Service is good A+++. Shop is neat and clean. Free drinks, coffee and snacks. Nice place to go for servicing cars. More

by Minnie08!
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Doug Starling
Jan 25, 2019 -

Dolan Lexus responded

Minnie - We love that you can depend on our Service Team for friendly, five-star service. We really appreciate the compliments of our facilities and are happy that you were able to enjoy some treats while your car was being serviced. Thank you so much!

January 24, 2019

Great Super service! Service Advisor Kay is great. Airport drop off and pick up is a great feature. Work done on time and detail was fantastic More

by Bob B
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kay Andrade
Jan 25, 2019 -

Dolan Lexus responded

Hi Bob - Thanks for taking the time to leave us a review! We are happy to hear that your service was completed in a timely manner and that our airport shuttle made your appointment more convenient. Hope to see you next time at Dolan Lexus!

January 24, 2019

outstanding Kay is our representative and is always a pleasure to work with regarding service of our Lexus. She is a true professional and does an outstanding jo More

by jackie
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kay Andrade
Jan 24, 2019 -

Dolan Lexus responded

Hi Jackie - It makes our day to hear that you can depend on Kay for professional service and to take excellent care of your Lexus. We are honored to have you as a loyal Dolan Lexus customer and truly appreciate your feedback. Thank you!

January 22, 2019

Excellent all around service every time!! My service representative is Jacki Holland and she is always very pleasant and extremely knowledgeable on our warranty and service contracts. She is More

by Cathwheels
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jacki Holland. Service 5 STARS!!!, Kymberly Platt
Jan 22, 2019 -

Dolan Lexus responded

Thank you so much for your kind words about Jacki! We love that you've received consistently pleasant and knowledgeable service from her during your visits to Dolan Lexus. We look forward to assisting you next time!

January 17, 2019

Purchase Lexus Very friendly. This is my second Lexus. Can’t beat the brand. Service has been awesome and had zero problems with the last one. Management and paperwo More

by MichaelRich
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mathew Greenlund
Jan 17, 2019 -

Dolan Lexus responded

Thank you so much Michael! We are so happy to have you as part of the Lexus family, we love that you are enjoying your vehicles. It's also great to hear that your visit to Dolan Lexus was a breeze. Have a wonderful day.

January 14, 2019

Personalized and fast service I appreciate the personalized service, the ease of checking in, the loaner car when needed and picking up a clean car! All of my service was complete More

by Vicki524
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jackie
Jan 14, 2019 -

Dolan Lexus responded

Hi Vicki - Thank you for sharing your experience so others will know what it's like to be a guest at Dolan Lexus! We love to hear that you had an easy time getting your car serviced with us and that you were satisfied with the work done on your vehicle. We appreciate the feedback regarding your service ticket as well. Thanks again!

January 11, 2019

Super fantastic Kay is a wonderful service person always does a great job making sure my SUV gets all the updates it needs and required for my SUV. I am so impressed More

by joan
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kay and also the man that soold me ,my Lexus 'Ray both are a asset to Lexus
Jan 11, 2019 -

Dolan Lexus responded

Hi Joan - Thank you for such a wonderful review! We are so lucky to have you as a loyal customer. It means a lot to us that you trust both our Service and Sales Team for five-star service. The Dolan Lexus team appreciates your repeat business!

January 08, 2019

The bar of excellence Dolan Lexus and Service Advisor Kurt Teachenor set the bar for excellence in service and support. I have never had this level of service at any deale More

by Dan
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kurt Teachenor, Kymberly Platt
Jan 08, 2019 -

Dolan Lexus responded

Dan - For you to say that you've never had better service from a dealer in over 30 years truly makes our day! We are thrilled that Kurt went above and beyond to make your experience at Dolan Lexus a positive one. Thank you so much for the excellent feedback!

...
40
...