Dolan Lexus
Reno, NV
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Painless Process A friend recommended that I contact Kymberly Platt at Dolan Lexus to find the specific vehicle I was looking for. She was able to find it immediately A friend recommended that I contact Kymberly Platt at Dolan Lexus to find the specific vehicle I was looking for. She was able to find it immediately. In fact, I wasn't expecting to find it right away, so it became a quick and easy process. Kymberly, as well as everyone I had contact with at Dolan Lexus, was friendly and very professional.. All of my previous personal vehicles have been purchased new, with my own specifications. ;In this case I wanted a used vehicle, but with very specific options. I have to admit, I was somewhat reluctant but the L Certified Warranty, and Kymberrly, definitely eased my concerns. More
Kymberly at Dolan made buying process easy. Dolan was great to work with. They made the buying process easy and fairly quick even though I’m 2200 miles away and was only buying a used vehicle. T Dolan was great to work with. They made the buying process easy and fairly quick even though I’m 2200 miles away and was only buying a used vehicle. There were a couple minor hiccups with paperwork that I attributed to not selling to someone in Michigan every day. Nothing that wasn’t quickly handled with overnighted fed ex of documents. Kymberly was especially great about responding to my questions quickly. I requested several specific photos of the car which she didn’t hesitate to deliver. She made the buying process hassle free. Would certainly do business with them again. Thanks Kymberly! More
Service People are nice and friendly. Service is good A+++. Shop is neat and clean. Free drinks, coffee and snacks. Nice place to go for servicing cars. People are nice and friendly. Service is good A+++. Shop is neat and clean. Free drinks, coffee and snacks. Nice place to go for servicing cars. More
Great Super service! Service Advisor Kay is great. Airport drop off and pick up is a great feature. Work done on time and detail was fantastic Super service! Service Advisor Kay is great. Airport drop off and pick up is a great feature. Work done on time and detail was fantastic More
outstanding Kay is our representative and is always a pleasure to work with regarding service of our Lexus. She is a true professional and does an outstanding jo Kay is our representative and is always a pleasure to work with regarding service of our Lexus. She is a true professional and does an outstanding job pleasing her clients. More
Excellent all around service every time!! My service representative is Jacki Holland and she is always very pleasant and extremely knowledgeable on our warranty and service contracts. She is My service representative is Jacki Holland and she is always very pleasant and extremely knowledgeable on our warranty and service contracts. She is definitely a asset to your Dolan Team!:) More
Purchase Lexus Very friendly. This is my second Lexus. Can’t beat the brand. Service has been awesome and had zero problems with the last one. Management and paperwo Very friendly. This is my second Lexus. Can’t beat the brand. Service has been awesome and had zero problems with the last one. Management and paperwork was a breeze. More
Personalized and fast service I appreciate the personalized service, the ease of checking in, the loaner car when needed and picking up a clean car! All of my service was complete I appreciate the personalized service, the ease of checking in, the loaner car when needed and picking up a clean car! All of my service was completed to my satisfaction. I did at first think that something was not properly tightened because I heard a rattling noise when traveling above 50 MPH. Come to find out it was only the service number ticket tucked under my wiper :). Hopefully they’ll remember to remove it next time....but not a big deal at all. More
Super fantastic Kay is a wonderful service person always does a great job making sure my SUV gets all the updates it needs and required for my SUV. I am so impressed Kay is a wonderful service person always does a great job making sure my SUV gets all the updates it needs and required for my SUV. I am so impressed with RAY that sold me the SUV. Actually everyone is wonderful at Lexus I cannot be more happier with Dolan and will never buy other makes from different auto places. Thank you for selling the best cars, SUV on and on and how welcoming everyone is such a plus. Joan Mullen More
The bar of excellence Dolan Lexus and Service Advisor Kurt Teachenor set the bar for excellence in service and support. I have never had this level of service at any deale Dolan Lexus and Service Advisor Kurt Teachenor set the bar for excellence in service and support. I have never had this level of service at any dealer previously in over 30 years of working with Various dealers. They truly know how to go above and beyond for customer focused service and support. More