Dolan Lexus

Excellent Service Great vehicle services and my service rep. Kurt Teachenor was knowledgeable and personable! Kurt let me know when my car was completed that the insp Great vehicle services and my service rep. Kurt Teachenor was knowledgeable and personable! Kurt let me know when my car was completed that the inspection Revealed that my car was in excellent shape for its age....Awesome need as always....Thank You Kurt for your professionalism during this process! More

Poor customer service department Service department on Saturday is horrible can’t get ahold to talk to a service advisor called four times that day left many messages to call me Back Service department on Saturday is horrible can’t get ahold to talk to a service advisor called four times that day left many messages to call me Back nobody’did very poor customer service sales people are great but stay away from the service department More

Consistent Service personnel are consistently good and friendly. Kay had no problem doing the research it took to answer all my questions. The coffee bar is an a Service personnel are consistently good and friendly. Kay had no problem doing the research it took to answer all my questions. The coffee bar is an added bonus. More

Kay Andrade is the best! Great service, reasonable price. Can not beat the drive and fly benefit. Drive and fly will greatly influence my next auto purchase ( anticipated in t Great service, reasonable price. Can not beat the drive and fly benefit. Drive and fly will greatly influence my next auto purchase ( anticipated in the next 12 months). Kay Andrade is a big asset to Dolan, she make service a painless experience ! Goes above and beyond to get what you need done. More

Top Gun Service Great Hospitality rendered by Frank Casey, Ken Harrington, V Souza and all in Reception area. Equally pleased with the repairs performed, while addres Great Hospitality rendered by Frank Casey, Ken Harrington, V Souza and all in Reception area. Equally pleased with the repairs performed, while addressing all of my requests in detail. More

2 hours for an oil change I brought my car in for an oil change and tire rotation without an appt. They asked me to wait upstairs without telling me how long it would take. The I brought my car in for an oil change and tire rotation without an appt. They asked me to wait upstairs without telling me how long it would take. They offer free loaner cars for customers, but I was never offered one or told how long it would be. After an hour they updated me that my tires needed to be replaced which I declined. They said that was fine and would just wash the car and bring it out. Another 45 minutes later I walked down to the desk to ask where my car was and they said it was about to be washed. Mind you, it was snowing and raining the entire time. It took another 15 minutes to get my car back, at which time they told me they didn't rotate my tires because it would be a liability for them. I have had other problems in the past with them not sending in my smog results (and losing them) as well as an attitude of dismissiveness when I pointed out problems. The amenities are nice, but the price and attitude make it not worth it. More

6 month or 5 thousand mile service. Service personnel were very courteous and attentive. The service was performed in a timely manner including a complementary car wash and vacuum. I wo Service personnel were very courteous and attentive. The service was performed in a timely manner including a complementary car wash and vacuum. I would recommend this dealership for sales or service. More

Kymberly Covers All the Bases! Kymberly helped us choose the right car for our needs. She is professional, courteous, friendly, and takes the time to listen carefully before provid Kymberly helped us choose the right car for our needs. She is professional, courteous, friendly, and takes the time to listen carefully before providing a selection of vehicles. Kymberly took care of our questions and concerns, and there were a few since we were buying a Certified Pre-Owned Lexus. We are very happy with our choice, and extremely pleased with the entire experience at Dolan Lexus -- Dolan Lexus is where we intend to buy our future vehicles. More

Painless Process A friend recommended that I contact Kymberly Platt at Dolan Lexus to find the specific vehicle I was looking for. She was able to find it immediately A friend recommended that I contact Kymberly Platt at Dolan Lexus to find the specific vehicle I was looking for. She was able to find it immediately. In fact, I wasn't expecting to find it right away, so it became a quick and easy process. Kymberly, as well as everyone I had contact with at Dolan Lexus, was friendly and very professional.. All of my previous personal vehicles have been purchased new, with my own specifications. ;In this case I wanted a used vehicle, but with very specific options. I have to admit, I was somewhat reluctant but the L Certified Warranty, and Kymberrly, definitely eased my concerns. More