Dolan Lexus

Red Carpet Experience The title of my review says it all. It was a comment they made as I was steps closer to getting the keys to my new car. Everything about my experience The title of my review says it all. It was a comment they made as I was steps closer to getting the keys to my new car. Everything about my experience gave relief to the hesitations of going to a “car dealership” Lexus of Reno gave the Ritz Carlton experiences of car buying. Thank you Dolan Lexus family! More

Surpasses all expectations, even by SF Bay Area standards I have just tried out Dolan Lexus for the first time. The SF Bay Area dealership/garage that serviced my vehicle for 10 years is so good that I travel I have just tried out Dolan Lexus for the first time. The SF Bay Area dealership/garage that serviced my vehicle for 10 years is so good that I travelled nearly 400 miles from an area with no Lexus dealerships to preserve my connection to my young service advisor there. When he was promoted and transferred to a city even further from me, the journey there began to make a little less sense. To my astonishment, Dolan — 200 miles from me — is as good and even better in certain respects. I have never seen anything like the extensive detail in the printout of the work order written in clear layman’s terms. It also lists service options I declined for now, for budgetary reasons, after an excellent discussion with Jacki Holland, my new advisor, a chat that helped me to organise my priorities. Her meticulousness, flexibility, depth of technical understanding and ability to communicate with someone with no mechanical instincts whatsoever are all extraordinary enough to put her in a class of her own. More

Service review Always get good service. They call if something is wrong and let us know how much it will cost. Nice lounge, beautiful dealership. Have used for many Always get good service. They call if something is wrong and let us know how much it will cost. Nice lounge, beautiful dealership. Have used for many years More

Amazing The most professional and courteous dealership I have ever been too. Everybody always makes you feel like family. just like the Dolans said. Join th The most professional and courteous dealership I have ever been too. Everybody always makes you feel like family. just like the Dolans said. Join the family. Love it More

Routine maintenance first class experience They work on your car while you enjoy a coffeehouse on second floor complete with barista. Pastries and munchies all gratis. Bring your laptop and e They work on your car while you enjoy a coffeehouse on second floor complete with barista. Pastries and munchies all gratis. Bring your laptop and enjoy your visit More

Dolan service team consistently exceeds expectations! Thanks for prompt and efficient service. Particularly impressed by ability to schedule appointment on short notice, fact that service team took the t Thanks for prompt and efficient service. Particularly impressed by ability to schedule appointment on short notice, fact that service team took the time to check the vehicle for other potential needs and completed those identified during appointment. More

Recall excellence Second recall on passenger airbag. First was a knee jerk reaction to the fake news press costing billions for no safety improvement...a like for like Second recall on passenger airbag. First was a knee jerk reaction to the fake news press costing billions for no safety improvement...a like for like replacement. In other words, the same defective part replacement of the original. This recall was a newly designed airbag. And, the entire dash didn’t need to be pulled out to replace it. Lexus of Reno did the work in half the time as the first “fix”, gave me a loaner, washed my car, & filled it with gas. All at no cost. Excellent dealership. More

Good experience for scheduled maintenance! We were very happy with our service at Dolan Lexus in Reno for a scheduled maintenance visit. We enjoyed the coffee bar and snacks. And we were given We were very happy with our service at Dolan Lexus in Reno for a scheduled maintenance visit. We enjoyed the coffee bar and snacks. And we were given a loaner car for errands while we waited. But the service and friendliness of the staff was the best part of the experience. It’s a new concept to us to have a service visit be a fun outing! More

Great service experience! Everyone at this dealership is very friendly and helpful. Kurt in the service department always goes above and beyond to get everything taken care of. Everyone at this dealership is very friendly and helpful. Kurt in the service department always goes above and beyond to get everything taken care of. More

Treated very well and professionally work done on time New to the area and was very impressed. I will definitely bring my other Lexus there. Would be likely to give them first shot at my next car purchase. New to the area and was very impressed. I will definitely bring my other Lexus there. Would be likely to give them first shot at my next car purchase. More