Dolan Lexus

Service emergency while out of town All personnel that I came in contact with at the dealership were professional and helpful. My visit was to the service department when I had to have m All personnel that I came in contact with at the dealership were professional and helpful. My visit was to the service department when I had to have my Lexus towed in because it wouldn't start and could not be jump started. I was at a hotel in Minden, 200 miles away from home. I had to stay and additional day due to the car trouble. Fortunately, it was only a defective battery which I had bought new from Lexus in March 2018. I had called my home dealership in Pleasanton and they told me the battery was covered by Lexus warranty and there should be no charge to replace it. In spite of this, I was told by Dolan service that the warranty on my defective battery was the warranty on a 2014 battery I bought from Lexus. In spite of this not making any sense, I was charged the full price of a new battery and the labor to replace it. On Saturday, I went to Lexus of Pleasanton and Service Jonathon Eme, my service advisor called Dolan service and confirmed that the battery was covered and there should be no charge to replace it. Jonathon was promised a call back. Thus far, no response. More

Great People st Dolan I have been a customer of Dolan since 2001. After owning three cars purchased at Dolan I have nothing but the highest praise for the company and th I have been a customer of Dolan since 2001. After owning three cars purchased at Dolan I have nothing but the highest praise for the company and the friendly and competent staff from the top down, particularly my service manager, Francis. More

Best car buying experience ever Brad Garlick was wonderful! He is sincere, well informed, patient with our questions and made us feel comfortable purchasing our new Lexus. Brad guide Brad Garlick was wonderful! He is sincere, well informed, patient with our questions and made us feel comfortable purchasing our new Lexus. Brad guided us towards the car that was PERFECT for us. We are so glad he was at Dolan to help us through this process and we cannot believe how FAST we were out the door and driving home in our new car. More

Wonderful Experience at Dolan Lexus Dominic was a pleasure to work with. He spent hours explaining all of the new features to us. He never made us feel like we were asking too many quest Dominic was a pleasure to work with. He spent hours explaining all of the new features to us. He never made us feel like we were asking too many questions. We would highly recommend him to future buyers! More

a class operation best experience I have ever had with a car dealer. Good people. Will buy again in the future.. I love the lounge and complimentary drinks and snacks. best experience I have ever had with a car dealer. Good people. Will buy again in the future.. I love the lounge and complimentary drinks and snacks. More

Everything was taken care of for us. We took our 2011 Lexus in to the dealership for the 50,000 mile service and were told we needed a timer cover. Totally unexpected......but it was rep We took our 2011 Lexus in to the dealership for the 50,000 mile service and were told we needed a timer cover. Totally unexpected......but it was repaired for no cost to us by the dealership and corporate. More

Exceptional Customer Service We have given a rating of perfect 5 stars because Kymberly Platt is so nice and helpful when my husband was browsing for a new car. No pressure from h We have given a rating of perfect 5 stars because Kymberly Platt is so nice and helpful when my husband was browsing for a new car. No pressure from her at all and even let my husband take the car home so I can test drive it. She answered all our concerns and she’s really exceptional. She had help us with the car settings and she’s really amazing. Overall, the Dolan Lexus dealership make you feel comfortable and the ambiance is Great 👍. Thank you . More

Nevada M. loves Dolan Lexus Service & Frank Since my first Lexus car, it has been serviced by Dolan Lexus for over 15 years. Their service is excellent. I appreciate the care they give my car, a Since my first Lexus car, it has been serviced by Dolan Lexus for over 15 years. Their service is excellent. I appreciate the care they give my car, and in turn me. Frank Casey, now assistant service manager, is the best ever. No wonder he is moving up. His clients love his wonderful manner of assisting us with knowledge and accommodation to my schedule. We can take a loaner while my car is being serviced, continue our business, and never miss a client or schedule....so much appreciated. More

Service Department I forgot an appointment to service my car. I called my service rep, Frank Casey, who made arrangements for me to come in the following Monday. The c I forgot an appointment to service my car. I called my service rep, Frank Casey, who made arrangements for me to come in the following Monday. The car was ready as I had expected and I am thankful for all the extras he provided - Carwash and topped off my fuel! More

Red Carpet Experience The title of my review says it all. It was a comment they made as I was steps closer to getting the keys to my new car. Everything about my experience The title of my review says it all. It was a comment they made as I was steps closer to getting the keys to my new car. Everything about my experience gave relief to the hesitations of going to a “car dealership” Lexus of Reno gave the Ritz Carlton experiences of car buying. Thank you Dolan Lexus family! More