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Dolan Lexus
Reno, NV
693 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 693 reviews
June 30, 2019
Excellent service Frank and his Team could not have been more professional or courteous. The very best service I have ever received from any of me 2 450H,s at other Frank and his Team could not have been more professional or courteous. The very best service I have ever received from any of me 2 450H,s at other Lexus dealers. More
by Murphy949
Employees Worked With
Frank & Verner
June 30, 2019
THE BEST CAR BUYING EXPERIENCE EVER!! This is the 2nd car I bought from this dealership in a year due to an auto accident. I walked in and told Kymberly what I did and didn't want and she This is the 2nd car I bought from this dealership in a year due to an auto accident. I walked in and told Kymberly what I did and didn't want and she gave me clear concise figures. None of the ridiculous nonsense that you get anywhere else. After I had the car a few days I noticed that the windshield was terribly pitted and no questions asked they replaced it! I have never been treated better and I felt like I was important to them. I will never buy a car anywhere else! More
by h2owatson
Employees Worked With
Kymberly Platt
June 30, 2019
Excellent Customer Service! I love taking my car to get serviced! I worked with Julie and got the utmost customer service. She was quick, professional, efficient, communicated ev I love taking my car to get serviced! I worked with Julie and got the utmost customer service. She was quick, professional, efficient, communicated everything in detail and gave me a loaner car. Along with my service they did a great job washing my car. It's always such a pleasant experience going to Dolan Lexus. More
by buddy1126
Employees Worked With
Juliette
June 30, 2019
40,000 mile service. The customer service was incredible. My service representative went out of his way to help me. All my vehicle’s needs were met in a timely matter. A g The customer service was incredible. My service representative went out of his way to help me. All my vehicle’s needs were met in a timely matter. A great experience from start to finish. More
by Montouj
Employees Worked With
Dennis Thompson
June 27, 2019
Great customer service I told Kymberly exactly what I wanted and she provided a perfect fit on the first car we test drove. Loving my Lexus. Thanks Kim I told Kymberly exactly what I wanted and she provided a perfect fit on the first car we test drove. Loving my Lexus. Thanks Kim More
by Kjinvc
Employees Worked With
Kymberly Platt
June 26, 2019
Excellent car buying experience x 2 Buying a vehicle can be stressful but not when you work with Dolan Lexus. I’m a repeat customer because of their friendly staff and the excellent cust Buying a vehicle can be stressful but not when you work with Dolan Lexus. I’m a repeat customer because of their friendly staff and the excellent customer service from both sales and the service department. Best dealership in town. More
by lpolson519
Employees Worked With
Kurt Teachenor and Vladimir Zvyagin, Jeremiah Abujasen
June 26, 2019
Great dealership We had a really good experience. Steve Creesy was helpful and very knowledgable. Steve stepped up to the plate and was most helpful. Thank you. We had a really good experience. Steve Creesy was helpful and very knowledgable. Steve stepped up to the plate and was most helpful. Thank you. More
by Deplorable
Employees Worked With
Steve Creesy
June 22, 2019
Great service and sales help Tim Ollendick was my service adviser and was thorough, communicated with me throughout the service period and was clear about options. I also took th Tim Ollendick was my service adviser and was thorough, communicated with me throughout the service period and was clear about options. I also took the time while at the dealer to look at a possible purchase in the near future. Dominic was a big help. More
by person 1
Employees Worked With
Tim Ollendick (service) and Dominic Sanguinetti (sales)
June 17, 2019
always a pleasure It is always a pleasure doing business at Dolan lexus. There is never any pressure and all the staff is amazing. This is our 2nd vehicle purchase ther It is always a pleasure doing business at Dolan lexus. There is never any pressure and all the staff is amazing. This is our 2nd vehicle purchase there and it will always be the first place I turn to for a new or used vehicle. More
by ericw.gardner
Employees Worked With
Brandy Berry
June 15, 2019
Regular maintenance visits have never been easier! It's always been a pleasure when I visit the Dealership. Everything is well organized and everyone is very friendly, efficient and knowledgeable. I'v It's always been a pleasure when I visit the Dealership. Everything is well organized and everyone is very friendly, efficient and knowledgeable. I've enjoyed three RX 350's over the years because it's truly a remarkable vehicle - not only with its unique exterior; but mainly because of its numerous safety factors that only a Senior like myself can love and appreciate. More
by Happy Senior
Employees Worked With
With my normal Service Advisor, Kurt Teachenor, no longer available, I worked with Tim Olendick. He was so professional while patiently answering all my questions, that I never would have guessed it was his first week on the job!!
