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Dolan Lexus

Reno, NV

4.7
684 Reviews

7175 S Virginia St

Reno, NV

89511

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Showing 684 reviews

August 10, 2019

Jackson Lexus Very good service received. Always. Somewhat pricey. An oil change and inspection used to be in the neighborhood of $70 a number of years ago. Now it More

by Jackson
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kay Andrade
Aug 11, 2019 -

Dolan Lexus responded

Your feedback about your recent oil change will be shared with our team to review so that we can improve our services for future guests. We take these comments seriously, so, thank you for sharing, Jackson. Hope to see you again at Dolan Lexus and have a great day!

August 03, 2019

Greatest dealer experience I’ve ever had! We purchased a new Lexus from Dolan Thursday afternoon. On Friday we discovered that two of the features we thought were included with the car were m More

by Chipperal
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ashton Carroll, Eric Aguilar
Aug 05, 2019 -

Dolan Lexus responded

Thank you for taking the time to review Dolan Lexus! We appreciate your support and positive feedback about your recent visit to our dealership. Customer service is something we value tremendously and we are pleased to read Ashton and his team proved this to you with your recent purchase. We look forward to seeing you again and hope you have a great day!

August 03, 2019

Luxury customer service Every time I visit for any reason (service, buying/leasing) I’m so impressed with the outstanding customer service I encounter. Every employee is resp More

by Miss pick
Recommend Dealer
Yes
Employees Worked With
Bradley Garlick, Eric Aguilar
Aug 05, 2019 -

Dolan Lexus responded

It means the world to us that you've received consistently excellent service from the Dolan Lexus team! Thank you so much for your continued support. We look forward to serving you for years to come!

August 02, 2019

Dolan Lexus rocks! Excellent service. Beautiful place. Very hospitable to their clients. They even wash my car and sometimes they fill it up. Respectful. When I drive u More

by Dawnie
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Stefan Precup, Kymberly Platt, Kay Andrade
Aug 02, 2019 -

Dolan Lexus responded

What a great review, Dawn! Your kind words about our service and our facilities mean the world to us. We love that you can depend on the Dolan Lexus team to take great care of you and your vehicle. Thank you so much for your support!

July 25, 2019

Excellent service Easy appointment set up. Clear information about what they are going to do. Beautiful loaner car (or a nice place to sit and wait, with WiFi) More

by Tahoegirl
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dennis
Jul 26, 2019 -

Dolan Lexus responded

It's great to hear that your recent service appointment went smoothly! Thank you very much for the five stars. If any future issues should arise, the Dolan Lexus team will be here to help.

July 24, 2019

Very good/professional Tyler Smith High pressure salesman can be off-putting and even lose our business. Our salesman, Tyler, was professional, knowledgeable, gave us a fair deal and tr More

by MikeyG
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tyler Smith
Jul 25, 2019 -

Dolan Lexus responded

Hi Mikey - We are so happy to hear that you got the service you deserve with us at Dolan Lexus! Thanks so much and safe driving in your new ride.

July 24, 2019

Timely service and nice waiting area. I experienced quick check in and service complete in 1 1/2 hours. Nice waiting in their lounge with coffee service, sweets, etc. to enjoy while I read More

by RecBob
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lexie Brecke
Jul 25, 2019 -

Dolan Lexus responded

It makes us smile to hear that you enjoyed your recent visit with us! We really appreciate your positive feedback about our facilities and service. Thank you from the Dolan Lexus team!

July 18, 2019

Great service The service department is very efficient and they are very friendly. They also provide loaners or shuttles if the service is going to take some time. More

by Renojoe
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sandi McKee
Jul 18, 2019 -

Dolan Lexus responded

For you to say "Best service I have received on any vehicle I’ve owned" means the world to us! We are so glad that our loaner vehicles and shuttle service make your appointments more convenient. Thank you so much for being part of the Dolan Lexus family!

July 17, 2019

I love Dane Dane was excellent to work with. He went out of his way to obtain answers to my questions and helped to make my service experience great. I would high More

by JC123
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dane in service
Jul 17, 2019 -

Dolan Lexus responded

Thank you for being such a great customer of Dolan Lexus! We appreciate your kind words about Dane and how he demonstrated wonderful customer service during your recent visit. Thank you for your recommendation and I hope you have a great day!

July 10, 2019

Always great service! We’ve been taking in our 2005 RX 330 in this dealership since we purchased it back in 2007 with 30,000 miles on it. Lexus service kept it running in More

by Pat
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Carlos Bucio
Jul 11, 2019 -

Dolan Lexus responded

Hi Pat - It makes our day to hear that you can depend on the Dolan Lexus team to take great care of your Lexus and keep you safe out on the roads. Thank you for your continued support!

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