Dolan Lexus

Whatever you need done, they will give 110% They go above and beyond anything you need done. I have never heard the word 'we cant'. Ashton has the best staff all working together. They go above and beyond anything you need done. I have never heard the word 'we cant'. Ashton has the best staff all working together. More

Great service! Dane was very courteous and professional. He answered my questions. I needed a loaner car and he made sure to have one for me. Greatly appreciated! Dane was very courteous and professional. He answered my questions. I needed a loaner car and he made sure to have one for me. Greatly appreciated! More

Best Car Buying Experience EVER Best car buying experience EVER. If you are looking to purchase a Lexus or other used luxury automobile, you must go and see Dolan Lexus. Specifical Best car buying experience EVER. If you are looking to purchase a Lexus or other used luxury automobile, you must go and see Dolan Lexus. Specifically, Kymberly Platt! She was a pleasure to deal with, very professional and absolutely no pressure. It was by far, our best car buying experience. We've bought many cars in the past, but never from Dolan Lexus. Based on this experience, we'll never buy another vehicle from anywhere other than Kymberly Platt at Dolan Lexus! More

Great service My service advisor did a great job explaining the service that was performed.. customer service is always excellent I would highly recommend this dea My service advisor did a great job explaining the service that was performed.. customer service is always excellent I would highly recommend this dealership for service and purchasing a new car. More

Lexus Service Department Lexus service department is efficient and honest. I thought I needed brakes, they gave me an appointment quickly. After inspection they informed me th Lexus service department is efficient and honest. I thought I needed brakes, they gave me an appointment quickly. After inspection they informed me that my brakes look good. Then they sent me home with a clean vehicle. More

Purchasing a used vehicle Everybody was very attentive at the beginning when we first arrived and getting the vehicle for us to try but the process once we chose the car was ex Everybody was very attentive at the beginning when we first arrived and getting the vehicle for us to try but the process once we chose the car was extremely lengthy. We signed a few pieces of paperwork between 4 and 4"30 pm and then sat there for hours and we did not leave there until 7 I felt that that was inconsiderate of our time and poor customer service but if you want to buy a Lexus at a dealership this is the place to go I have always disagreed with the documentation fee that the dealerships charg in Nevada I come from California and yes we do regulate that but I feel that Nevada's is excessive and then to turn around and see the 189 dollars for Theft Protection sticker not sure what else that does other than possibly acting as a deterrent from what I could see.for189 bucks. More

Customer sevice Excellent customer service, always! Thank you! Every time I visit Lexus feel welcome, everyone have a good training and that make the difference with Excellent customer service, always! Thank you! Every time I visit Lexus feel welcome, everyone have a good training and that make the difference with any other dealers in the Reno, Sparks and Carson City areas. More

Awesome Service I had my car detailed while it was serviced - they did an absolutely AMAZING job. My “kid car” has 107,000 miles on it and it looks almost new! I had my car detailed while it was serviced - they did an absolutely AMAZING job. My “kid car” has 107,000 miles on it and it looks almost new! More

Respectful, compassionate and willing to work with you I have bought several cars from car dealerships in this area, this was the best experience that I have had. They were willing to give me the car that I have bought several cars from car dealerships in this area, this was the best experience that I have had. They were willing to give me the car that I wanted, not settling fior anything less. Everyone who I met treated me with nothing less then total respect and dignity, I would refer this dealership highly. More

Jackson Lexus Very good service received. Always. Somewhat pricey. An oil change and inspection used to be in the neighborhood of $70 a number of years ago. Now it Very good service received. Always. Somewhat pricey. An oil change and inspection used to be in the neighborhood of $70 a number of years ago. Now it is $140. Otherwise quality and knowledge of resolution of problem is excellent. More