Dolan Lexus

I came in for a new battery without an apt. Frank Casey and Dennis were wonderful getting me in and out and back to work. Dennis even took the time to pair my phone. This was the first time working with hi and Dennis were wonderful getting me in and out and back to work. Dennis even took the time to pair my phone. This was the first time working with him. He’s great!!! I’ve worked with Frank always and he’s the “bomb”. More

Exceeded my expectations! Wonderful experience! My check engine light popped up which isn’t a pleasant feeling for anyone but I’m an outside sales rep and rely on my vehicle to Wonderful experience! My check engine light popped up which isn’t a pleasant feeling for anyone but I’m an outside sales rep and rely on my vehicle to get me on the road. I had been sourcing a shop to partner with in the care of my vehicle but had yet to find someone I felt comfortable with... and then... bam! The dreaded check engine light appeared! I didn’t mention I drive a 2002 ES 300 with 218,000 miles... a true work horse! So yes, I am a tad over- protective;) A wary phone call to Dolan Lexus landed me in Jackie Holland’s care! How fortunate is that?! She’s a gem!! She communicates with you, updates you on status, explains issues and makes sure everything is being handled smoothly. It looks (based on my RO) like Bryan was my rock star tech... I thank him for his expertise and hope to connect with this team again if my car falls ‘out of step’ again... One last note, thank you for the generous use of a loaner while my car was being fixed. It was a great feeling to smoothly return to my daily routine/ work without skipping a beat or having to add the additional cost of a rental. Very much appreciated! More

Great Experience I am treated with a professionalism that is amazing when I drive into Dolan Lexus of Reno. The kind staff is accommodating and my car appointments are I am treated with a professionalism that is amazing when I drive into Dolan Lexus of Reno. The kind staff is accommodating and my car appointments are pleasant and quick or I’m given a car to drive if they need a longer time. The entire building is so clean. I appreciate how respectful everyone is to each other and their working environment. Thank you!! More

Kerri Garcia 30k service Johnny was awesome, excellent customer service Experience was great. Service was professional and efficient. Dealership was clean and beautiful.. Tha Johnny was awesome, excellent customer service Experience was great. Service was professional and efficient. Dealership was clean and beautiful.. Thank you for everything.. Will be back! More

Excellent service I want to compliment your sales advisor, Dane. He was professional, courteous and above all very helpful. When my service due to recalls, was going t I want to compliment your sales advisor, Dane. He was professional, courteous and above all very helpful. When my service due to recalls, was going to take a few hours. Dane was kind enough to find me a loaner car which I greatly appreciated. He made sure my car was well taken care of and called me immediately when it was ready. He is really a gem. More

5000 Mike service The staff was professional and courteous. The 5000 mile service was easy to schedule and performed in a timely manner. The dealership hospitality was The staff was professional and courteous. The 5000 mile service was easy to schedule and performed in a timely manner. The dealership hospitality was excellent. More

stealing, oil increases and long waits oh my For the second time, I had money stolen from my vehicle. For the fifth time my air caps/stem caps were not replaced. If I wanted mediocre customer s For the second time, I had money stolen from my vehicle. For the fifth time my air caps/stem caps were not replaced. If I wanted mediocre customer service, people who don't pay attention to detail, and wanted to pay less. I would've went to Jiffy Lube. The price of my oil change went up $40 too. That's even with military discount. But no one seems to care enough, besides Ken (who's back at Toyota) to make a difference or be classy. I guess I will be driving somewhere else for my oil change because between the $40 increase, constant stealing, & 2-3 hour wait (even with appointments), it's not worth my time or constant headache. More

Excellent service Service advisor was very efficient, courteous, and got right down to the issue the vehicle was having. Reception area very comfortable . Would not he Service advisor was very efficient, courteous, and got right down to the issue the vehicle was having. Reception area very comfortable . Would not hesitate to recommend More

Easiest & Most Painless Buying Experience Ever! Wow! What else can I say? Truly, when it comes to buying a car, there are a few requirements necessary to make it a great experience in my opinion and Wow! What else can I say? Truly, when it comes to buying a car, there are a few requirements necessary to make it a great experience in my opinion and Jeremiah does his best to check off every single box and he makes it seem easy. He truly enjoys what he does and will work as hard as possible to get you in to your dream vehicle. He went above and beyond for both my girlfriend and I and I can’t thank him enough. From making sure we were both comfortable from the second he greeted us as we pulled up to making sure we took photos at the end of the car buying experience with the red bow on top Jeremiah made sure it was a deal to remember. I never thought the car buying experience could be both so quick and so painless. If you’ve ever had a tough/bad time buying a car for a reason that was out of your control and you’re afraid that may happen again, do yourself a favor and go see Jeremiah at Dolan Lexus and let him take care of you. You won’t regret it! More

Courteous and Professional Great experience whenever I visit for service. On my second Lexus from this dealership and appreciate their knowledge, professionalism, and courtesy. Great experience whenever I visit for service. On my second Lexus from this dealership and appreciate their knowledge, professionalism, and courtesy. They do make you feel like a member of the family. More