Back

Dolan Lexus

Reno, NV

4.7
684 Reviews

7175 S Virginia St

Reno, NV

89511

Directions

By Type

Showing 684 reviews

October 14, 2019

Product specialist Dominic Sanguienetti your product specialist was very professional, polite, very knowledgeable about his job. He helped us a lot from test drive of th More

by Medgato
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dominic Sanguienetti
Oct 14, 2019 -

Dolan Lexus responded

We are so happy to hear that Dominic assisted you and your wife with your first leasing experience and made it a success. Thank you for the many kind words! We wish you safe driving in your 2019 Lexus RX 350L.

October 13, 2019

On time, courteous and professionally accommodatingLove On time, courteous and professionally accommodating Love this dealership and staff They know their business and able to answer to your inquiries L More

by Kambiz
Recommend Dealer
Yes
Employees Worked With
Julie , Carlos Bucio
Oct 14, 2019 -

Dolan Lexus responded

We love having you as a Dolan Lexus customer! Thank you for the many compliments of our team. We appreciate your business and look forward to serving you for years to come.

October 10, 2019

Too long - 3 hours! I had an appointment to get a smog, oil change & rotate tires. Frank Casey warned it could be 2 hours, with a car wash. I was prepared to wait. It was More

by Glenn
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Frank Casey, Jackie Holland, Jeremiah Abujasen
Oct 16, 2019 -

Dolan Lexus responded

Glenn - While I'm glad that you received friendly service from our team, I am very sorry for the delays in your appointment. I can assure you this isn't the typical experience of our guests but I do understand your frustration. I hope you consider giving us another opportunity to impress you. Thank you, Brett Maxwell - Service Manager - 775-525-2601

October 10, 2019

Recent recall service This week I had an appointment to have a recall service performed for my 2017 Lexus RX350. The recall issue required a 2-3 hour reprogramming (downlo More

by Bill Y
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kay Andrade
Oct 10, 2019 -

Dolan Lexus responded

Hi Bill - It means a lot that you can depend on the Dolan Lexus team to take excellent care of you and your vehicle! We are so glad that your recent recall repairs went smoothly and that you were able to enjoy a loaner while your 2017 Lexus RX350 was in for service. Thank you very much for your repeat business and continued support! We look forward to assisting you next time.

October 10, 2019

Jackie Holland was terrific as always, which is why we keep coming back. Our Lexus was ready before we expected. We live 201 miles away, and Jackie always takes that into consideration whatever needs to More

by John W
Recommend Dealer
Yes
Employees Worked With
Jackie Holland
Oct 10, 2019 -

Dolan Lexus responded

John - It means so much that you make the drive out to visit us at Dolan Lexus! We love that you can depend on Jackie to take the best care of you and your vehicle. Thank you very much for your continued support!

October 10, 2019

My service advisor, Chrispin Pascual, was most helpful. I was treated to the professionalism and expertise of Mr. Pascual. I am very pleased with the Dolan Lexus Group employees! Thank you so much! More

by JDFF
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chrispin Pascual
Oct 10, 2019 -

Dolan Lexus responded

We are delighted to hear from you and thank you for the great review of Dolan Lexus! We would love the opportunity to work with you again soon. Have a great day!

October 09, 2019

Always the best service. I am so pleased with Dolan Lexus. The staff is so accommodating. This is the best place to purchase a vehicle. Quality service all around. More

by Dawnie
Recommend Dealer
Yes
Employees Worked With
Dane Peiler he is a 10 Stars, Kymberly Platt, Carlos Bucio
Oct 09, 2019 -

Dolan Lexus responded

What a wonderful review! Thank you so much for being a loyal Dolan Lexus customer. It means a lot to hear that you can depend on us for consistently great service. Hope to see you next time!

October 07, 2019

Dennis did a great job working with my on my recent Lexus repair. He made me feel very comfortable with the all work being done. More

by Drew B.
Recommend Dealer
Yes
Employees Worked With
Dennis
Oct 07, 2019 -

Dolan Lexus responded

Hi Drew! Thank you for your 5-star review of Dolan Lexus. Your positive feedback about Dennis is truly appreciated and we hope you will visit us again soon. Have a great day!

October 06, 2019

My wife went in for new tire replacement appointment. Dane was honest to let my wife know that she didn’t need tires just yet. I feel comfortable with her going to the Lexus Service and not get sold fo More

by Pat
Recommend Dealer
Yes
Employees Worked With
Dane and Dennis
Oct 07, 2019 -

Dolan Lexus responded

Hi Pat and thank you for the great review. I'm glad you and your wife can count on our service team here at Dolan Lexus for honest service recommendations. Thank you for being our customer and we look forward to seeing you when it's time for those new tires.

October 04, 2019

They did a good job on my Lexus. I went upstairs to get coffee and donuts. Then when they were done my car was washed and spotless both inside and out. More

by Lovely car
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chrispin Pascual
Oct 04, 2019 -

Dolan Lexus responded

It's wonderful to hear that you drove home from Dolan Lexus in a freshly cleaned car! Thanks so much for posting about your service experience. We hope you have a great weekend.

...
31
...