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Dolan Lexus

Reno, NV

4.7
684 Reviews

7175 S Virginia St

Reno, NV

89511

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Showing 684 reviews

December 09, 2019

Ashton, James, and Vladimir made my experience so wonderful. They were all so kind and helpful. They got me exactly what I wanted and needed! I couldn’t have asked for a better experience. More

by Chelsea
Recommend Dealer
Yes
Employees Worked With
James and Vladimir , Ashton Carroll
Dec 10, 2019 -

Dolan Lexus responded

Everybody here at Dolan Lexus is so happy to hear that you enjoyed working with Ashton, James, and Vladimir. Thank you for the kind review! We will be sure to pass on your kind words!

December 08, 2019

Always Receive Great Service Dolan Lexus's Service Department always does a great job for me. My Service Advisor Jacki Holland is excellent in making sure everything is done rig More

by NV7ST
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jacki Holland, Jeremiah Abujasen
Dec 09, 2019 -

Dolan Lexus responded

It means a lot to hear that you've received consistently excellent service from our Service Team! Thank you for supporting us with a wonderful review.

December 07, 2019

Dolan Lexus IS the best auto dealership in all the Reno / Tahoe area. Their service goes above and beyond any other dealership I had ever worked with. More

by Smithr89
Recommend Dealer
Yes
Employees Worked With
Kymberly Platt, Kay Andrade, Misty McCarthy
Dec 09, 2019 -

Dolan Lexus responded

There is nothing better than a fantastic review from a satisfied customer! Thank you for supporting Dolan Lexus, we look forward to serving you again in the future!

December 06, 2019

Into the Dolan Lexus Dealership for a regular service on my Lexus RX350 I once again received excellent service! Kay Andrade(Sis) always takes care of me, her Bro Wrangler!!! Great job again! Merry Christma More

by Wrangler
Recommend Dealer
Yes
Employees Worked With
Kay Andrade, Ashton Carroll
Dec 06, 2019 -

Dolan Lexus responded

It makes us smile to hear that you receive consistently great service from Kay and the Dolan Lexus team! Thank you so much for trusting us with your Lexus time and time again. We wish you safe driving this holiday season and every day.

December 04, 2019

It was a fantastic experience. Knowledgeable and informative , not push or try to up sell with out valid reasons and efficiency to back it up. I would recommend Dolan Lexus More

by Jonbunyon
Recommend Dealer
Yes
Employees Worked With
Stefan Precup, Kymberly Platt
Dec 05, 2019 -

Dolan Lexus responded

It means so much to hear that we earned your recommendation! Thank you for the fantastic review. We hope that you've been having fun in your new ride.

December 03, 2019

Another great experience at Dolan Lexus. Staff was informed and very friendly. Bacta (sp) was great and very helpful. Vlad is very experienced and a fun guy. Again had a extremely pleasant car buying More

by bro4lee
Recommend Dealer
Yes
Employees Worked With
See review
Dec 04, 2019 -

Dolan Lexus responded

There is nothing we love more than hearing that our guests are having fun with us at Dolan Lexus! Thank you so much for your repeat business. We hope that you've been enjoying your new vehicle.

December 03, 2019

Kay is a great service representative! She is knowledgeable, friendly and makes sure all your needs are met !! She makes dealing with auto repairs easy and you feel confident issues will be addr More

by thompson426
Recommend Dealer
Yes
Employees Worked With
Kay Andrade
Dec 04, 2019 -

Dolan Lexus responded

Thank you for the review! Nothing makes us happier here at Dolan Lexus than hearing great feedback from our customers. We are so happy to hear that you enjoyed working with Kay! We will be sure to let her know that you appreciate her help.

November 27, 2019

Kymberly Platt is the person responsible for making this dealership successful. She provides the best customer service in Reno! She is awesome. She makes everyone feel at home. She listens to the customer’s More

by kmdhome
Recommend Dealer
Yes
Employees Worked With
Baristas upstairs are outstanding. , Kymberly Platt
Nov 27, 2019 -

Dolan Lexus responded

Thank you for the review! The entire team here at Dolan Lexus is so proud every time we receive 5 stars from a satisfied customer. Kymberly is amazing, and definitely a wonderful asset to our company. We will be sure to let her know that you appreciate her service!

November 27, 2019

Awesome Dealership They make it very easy to make an appointment online. They are courteous, professional and efficient and make you feel at home there. I recommend thi More

by ycook
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joshua Bozzuto
Nov 27, 2019 -

Dolan Lexus responded

"Courteous, professional and efficient" are all words we love to see! Thank you so much for your loyal business and for recommending our services to your friends. It means a lot to us at Dolan Lexus!

November 27, 2019

Poor service Extremely poor service experience. Totally changed my opinion of Dolan Lexus. Waited over two hours for free service, then they tried to charge me. To More

by Ac4hand
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Kymberly Platt, Carlos Bucio
Dec 12, 2019 -

Dolan Lexus responded

It sounds like there were mistakes made on our part here and I sincerely apologize. I understand that you wrote this review anonymously, but we use feedback to improve our service. Would you consider calling me so I can look into what happened during your visit? Thank you, Brett Maxwell - Service Manager - 775-525-2601

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