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Dolan Lexus

Reno, NV

4.7
684 Reviews

7175 S Virginia St

Reno, NV

89511

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Showing 684 reviews

September 23, 2020

Love the Dolan Lexus dealership. We have always brought our car there for service. Worked with Jackie, Kay, Lexie and Carlos. All excellent people. The overall cleanliness is excellent. More

by L
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jackie, Kay Andrade, Carlos Bucio, Lexie Brecke
Sep 23, 2020 -

Dolan Lexus responded

Thank you for the review! We are grateful for your business here at Dolan Lexus, and we will certainly let Jackie, Kay, Lexie, and Carlos know that you appreciate their help. We look forward to your next visit!

September 12, 2020

Bought Lexus RX350 14 years ago and have used only Dolan for servicing. I trust them to keep my vehicle in top condition and they have. Along with that , I get friendly and efficient service. Kay Andrade ha More

by maggie1029
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kay Andrade
Sep 14, 2020 -

Dolan Lexus responded

Thank you, Maggie, for your loyalty to Dolan Lexus! We're thrilled to hear that Kay consistently takes care of you during your visits. Our team looks forward to working with you next time you bring your Lexus RX 350 in for service!

September 11, 2020

My consultant Julie was fantastic. The arrival and scheduling was not so great. The girl that came to my car when I arrived was not friendly in the least bit. When I called for the appointment they we More

by silversprngmusic
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Julie, Kay Andrade, Carlos Bucio
Sep 14, 2020 -

Dolan Lexus responded

I expect friendly and professional service for our guests so it was concerning to see this feedback. Additionally, I apologize for not offering a more seamless experience as it is our goal to accommodate customers. I will be sure to address your feedback with the right people so we can improve for the future. If you would like to speak with me regarding your visit, I am here to take your call. Thank you, Brett Maxwell - Service Manager - 775-525-2601

September 09, 2020

The dealership was very busy but they did an excellent job of taking care of everyone. Kay, who helped me was very professional and knows her job well. I have been dealing With Dolan Lexus since 2001 an More

by Annie B
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kymberly Platt, Kay Andrade
Sep 10, 2020 -

Dolan Lexus responded

Hi Annie - Thank you for taking the time to leave a review! It is wonderful to hear that Kay delivered such an efficient and knowledgeable experience. Your loyalty to Dolan Lexus means a lot to us and we hope to see you again down the road!

September 04, 2020

Ray,Brad & Zak were great people to work with in buying a car . Very professional and understanding. Honest & listens. Great experience! Good Service. Thank you! More

by jtgn
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ray, Zac & Brad
Sep 04, 2020 -

Dolan Lexus responded

Thank you for taking the time to leave us a review! We are so glad Ray, Brad, and Zak took good care of you here at Dolan Lexus, and we will certainly share your kind words with them. We hope that you continue to enjoy your new car!

August 30, 2020

Zach, Jeremiah and Vladimir were all wonderful! Thus what I get every time I visit Dolan Lexus!! And my hero Kay ( my service manager is the absolute best!!! I will never own anything but a Lexus and I will More

by Julie.buchheister
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Vladimir Zvyagin, Kay Andrade, Jeremiah Abujasen
Sep 01, 2020 -

Dolan Lexus responded

Julie - Your review has us smiling! We are honored to have you as a loyal Dolan Lexus customer and are thrilled that you can depend on our team for excellent service. Thank you so much!

August 28, 2020

Dolan Lexus Service Advisor Kay Andrade is THE reason I purchased my RXL. My husband still drives the 2008 RXH. Kay continues to make us feel like valued customers/friends. More

by Cashmera
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kay Andrade
Aug 28, 2020 -

Dolan Lexus responded

Hearing that Kay made your experience so excellent makes us smile! Thank you for sharing and for choosing Dolan Lexus. Safe travels and we hope to continue to earn your business down the road!

August 22, 2020

The team was great and everyone assisted inmy 1st The team was great and everyone assisted in my 1st service checkup for my Lexus. Special shout out to Dane...who was professional and thorough in More

by M.lshumard
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dane and supervisor
Aug 24, 2020 -

Dolan Lexus responded

Thank you so much for rating and reviewing Dolan Lexus! We are happy to hear that Dave and our Service Team left a great first impression. Hope to see you next time!

August 21, 2020

Car serviced and washed quickly and with friendliness. Great communication during service telling us as to progress. Car ready when we arrived as was all paperwork. More

by eurodivecar
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Didnt get names
Aug 21, 2020 -

Dolan Lexus responded

We are thrilled to hear that your service experience was so excellent. Thank you for your business and we hope to see you back at Dolan Lexus next time!

August 12, 2020

Dolan Lexus IS the best. Customer service top notch in every respect. I requested a loaner car got a new RX 350 to use for the day. I would not go anywhere but Dolan Lexus. More

by Espinhe
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rob Vidal 5 stars
Aug 13, 2020 -

Dolan Lexus responded

Thank you for the 5-star review! We are grateful for your business here at Dolan Lexus, and it is always a pleasure to service your vehicle. We look forward to your next visit!

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