Dolan Lexus
Reno, NV
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As usual, my car maintenance experience was subpar because of several disconnects in your service department. There is vast room for improvement so that one believes he/she is a valued customer. because of several disconnects in your service department. There is vast room for improvement so that one believes he/she is a valued customer. More
Kay was very helpful and was able to squeeze me in as a drop in. We had unforeseen circumstances warranting a trip to out of state and our car needed an overdue oil change. I appreciate her positive a drop in. We had unforeseen circumstances warranting a trip to out of state and our car needed an overdue oil change. I appreciate her positive attitude More
The service dept at this dealership has always been very welcoming and thorough. In fact, Jackie has always been an outstanding service advisor for every visit! welcoming and thorough. In fact, Jackie has always been an outstanding service advisor for every visit! More
I have been coming to Lexus for all of my car’s services but this is the first time it took more than 2 hours for an oil change And they forgot to close the hood of my car☹️I still love coming here 😊 Thank but this is the first time it took more than 2 hours for an oil change And they forgot to close the hood of my car☹️I still love coming here 😊 Thank you!! More
Our service writer was Kay and she did a great job for us. She followed up with us when we were supposed to get picked up. They also did all the recall work so we didn’t have to make 2 appointments. It wa us. She followed up with us when we were supposed to get picked up. They also did all the recall work so we didn’t have to make 2 appointments. It was a wonderful experience. More
Very pleased with service at Lexus. Especially like working with Kay Andrade. She is very customer care oriented and is very knowledgeable. I always request her when scheduling service working with Kay Andrade. She is very customer care oriented and is very knowledgeable. I always request her when scheduling service More
Amazing experience the staff goes above and beyond. I’ve bought four cars from them and each time is a breeze. Thank you Dolan Lexus bought four cars from them and each time is a breeze. Thank you Dolan Lexus More
Always friendly and competent employees. Loved the online reservation process. Always appreciate the car wash. Delivered the service as requested with suggestions of justified maintenance. reservation process. Always appreciate the car wash. Delivered the service as requested with suggestions of justified maintenance. More
Love the Dolan Lexus dealership. We have always brought our car there for service. Worked with Jackie, Kay, Lexie and Carlos. All excellent people. The overall cleanliness is excellent. our car there for service. Worked with Jackie, Kay, Lexie and Carlos. All excellent people. The overall cleanliness is excellent. More