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Dolan Lexus

Reno, NV

4.7
684 Reviews

7175 S Virginia St

Reno, NV

89511

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Showing 684 reviews

October 10, 2020

They “just get it done!” For more than 10 years and multiple purchases/leases I travel from the Bay Area because they make it easy for me to get my auto needs met. More

by RJB
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kymberly Platt
Oct 12, 2020 -

Dolan Lexus responded

What can we say to thank you for your ten years of business? It truly means a lot that you make the trip out to see us at Dolan Lexus. Safe driving in your new vehicle!

October 06, 2020

As usual, my car maintenance experience was subpar because of several disconnects in your service department. There is vast room for improvement so that one believes he/she is a valued customer. More

by wefowler
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Jacki
Oct 07, 2020 -

Dolan Lexus responded

We strive to deliver exceptional service and it's hard to hear that we missed the mark. Customer feedback is important to us as it helps us improve for future guests. Would you be willing to share further details about what happened here? If so, please give me a call when you have a free moment so we can discuss it together. Thank you, Brett Maxwell - Service Manager - 775-525-2601

October 04, 2020

Kay was very helpful and was able to squeeze me in as a drop in. We had unforeseen circumstances warranting a trip to out of state and our car needed an overdue oil change. I appreciate her positive a More

by Lizkerwood
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Kay Andrade
Oct 04, 2020 -

Dolan Lexus responded

Thank you for sharing! It is fantastic to hear that Kay earned your five-stars. Safe travels and we hope to work with you again at Dolan Lexus!

October 02, 2020

Kay was very friendly and accommodating. I was in and out if the dealer ship pretty quick and got provided with a loaner which was a plus More

by vnlrg15
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kay Andrade
Oct 05, 2020 -

Dolan Lexus responded

We appreciate you taking the time to share your feedback. It is our goal to provide guests with exceptional experiences so if there is anything we could have done to improve, please let us know. Thank you for your business. Brett Maxwell - Service Manager - 775-525-2601

October 01, 2020

The service dept at this dealership has always been very welcoming and thorough. In fact, Jackie has always been an outstanding service advisor for every visit! More

by mhkang415
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jacki Holland
Oct 01, 2020 -

Dolan Lexus responded

Thank you for reviewing Dolan Lexus and for giving a shout out to Jackie. We look forward to impressing you during your next service visit!

September 29, 2020

I have been coming to Lexus for all of my car’s services but this is the first time it took more than 2 hours for an oil change And they forgot to close the hood of my car☹️I still love coming here 😊 Thank More

by Victor
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dane
Sep 29, 2020 -

Dolan Lexus responded

Victor - I sincerely apologize if your recent visit took longer than anticipated. It is our goal to offer a seamless experience and I will be sure to address this feedback with my team. We look forward to impressing you next time. Thank you for your business, Brett Maxwell - Service Manager - 775-525-2601

September 29, 2020

Our service writer was Kay and she did a great job for us. She followed up with us when we were supposed to get picked up. They also did all the recall work so we didn’t have to make 2 appointments. It wa More

by Mark
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kay Andrade
Sep 29, 2020 -

Dolan Lexus responded

Hi Mark - We love to hear that Kay provided communicative service and took care of all of your repair needs. Thank you for the fantastic review! If any future issues should arise, the Dolan Lexus team will be here to assist you.

September 25, 2020

Amazing experience the staff goes above and beyond. I’ve bought four cars from them and each time is a breeze. Thank you Dolan Lexus More

by Matt p
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kymberly Platt, Jeremiah Abujasen, Eric Aguilar
Sep 25, 2020 -

Dolan Lexus responded

We're so lucky to have you in the Dolan Lexus family, Matt! It makes our day to hear that you've loved every car-buying experience you've had with us. It's always a pleasure doing business with you, and we look forward to seeing you next time!

September 25, 2020

Very pleased with service at Lexus. Especially like working with Kay Andrade. She is very customer care oriented and is very knowledgeable. I always request her when scheduling service More

by Mimi
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kay Andrade
Sep 25, 2020 -

Dolan Lexus responded

Mimi - Customer satisfaction is our priority and we are thrilled that you can depend on Kay to take excellent care of you and your vehicle. Thank you so much for being such a great Dolan Lexus customer!

September 23, 2020

Always friendly and competent employees. Loved the online reservation process. Always appreciate the car wash. Delivered the service as requested with suggestions of justified maintenance. More

by R Been
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dane
Sep 23, 2020 -

Dolan Lexus responded

Thank you for trusting us to get the job done. Our Dolan Lexus team is committed to customer satisfaction and we are glad to hear that you enjoyed your recent visit!

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