Dolan Dodge Ram FIAT

Below the lowest standard of customer service I bought my Durango three years ago, was told I was getting an extended warranty. This warranty was never entered and with my check engine light on fo I bought my Durango three years ago, was told I was getting an extended warranty. This warranty was never entered and with my check engine light on for the third time I called service. I was treated as if I was an idiot! I grew up with mechanics I know about cars and I told them last June there was something wrong with my car. They said they fixed it, which they didn’t and now my 3 year old suv (with only 31k miles) needs hundreds of dollars in repairs and now I’m out of warranty. Had they fixed it properly I would have been under warranty. This is the worst service department I’ve ever dealt with and I’ve had several different cars I’ve the years. I now go to ALL ABOUT CARS where I’m treated with respect with fair costs. I strongly urge you to do the same. I will NEVER return to Reno Dodge. If I didn’t love my car I’d give It back just to never see them again! I hope this review is helpful More

canceled service appt. Duane Dunn After making a service appt. 2 or 3 weeks in advance, and having the appt. confirmed at 2:21 the day before the appt.,I got a call cancelling at 3:30 After making a service appt. 2 or 3 weeks in advance, and having the appt. confirmed at 2:21 the day before the appt.,I got a call cancelling at 3:30 because they were "too busy" I was offered the option of leaving the vehicle for a 'few days" whatever that means. I will not be taking up any more of thier time. More

Nice car Went to Reno dodge met with Larry Farrell we did have a appointment Larry was there on time showed us a new Dodge Journey crossroad we were really ple Went to Reno dodge met with Larry Farrell we did have a appointment Larry was there on time showed us a new Dodge Journey crossroad we were really pleased with the options and Larry got us a great value on it so we did the deal thank you again Reno Dodge. More

Customer Serivce We have plenty of knowledge at our finger tips. We know the specs, price, can even build out own custom truck online. So what do we go to dealerships We have plenty of knowledge at our finger tips. We know the specs, price, can even build out own custom truck online. So what do we go to dealerships for? To talk to the experts at the last stage of getting a new vehicle. You know what make that hard to do? Well for 1) not having a power wagon on site. Which is fine, we waited two weeks for them to get another in stock. Then when the call came in we drove into town to see it. How about for 2) They lost the keys for us to drive it. We walked around for half an hour while they tried to find it. Then another salesman comes up and says how everyone is fighting over selling this truck so someone probably took them home on purpose. So we test drove another truck while they kept looking. It was a bust. We tell them we only wanted to look at the power wagon so we’ll just go...and at the last minute, 3): Them: “Oh! We’ll there’s a second set of keys. But their only for people wanting to buy.” *long pause* Us: Well can we get those? Them: We don’t like to use those cause then we’d have to claim the others as lost. Us: (Internally: Are you kidding me? What kind of business fights over keys then drags the customer around cause they don’t want to put on paper that someone took them to get the sale?) “Ok well I guess we’ll leave then.” And drum roll, as we walk away... Them: “But we could grab them for you.” Um no thanks. You want to play games? Get better at it. Offer the other keys in the beginning. In fact, maybe don’t let the customer know you’re fighting over a vehicle in the first place. More

Larry was great! I’ve been shopping around many dealerships in Reno. Every place tried to make me pay more than necessary and no one listened to my input or my situati I’ve been shopping around many dealerships in Reno. Every place tried to make me pay more than necessary and no one listened to my input or my situation. It was very frustrating. I went to Don Weirs Reno Dodge and recieved helped from Larry Farrell. He was great! He listened to my current situation, what I was looking for, and my budget. He gave me different options and genuinely considered what I needed. On top of all the help, he was very nice and completely understanding. If you go there I highly recommend Larry! More

New Ram 2019 Went to Reno Dodge Just to look ended up meeting Larry Farrell He was very nice and showed us a Ram 1500 we ended up buying it 2019 model just what we Went to Reno Dodge Just to look ended up meeting Larry Farrell He was very nice and showed us a Ram 1500 we ended up buying it 2019 model just what we wanted thank you so much for your help Reno Dodge we will tell all of our friends and family how well we were treated. More

Great Service Larry Farrell and Zack Gaskins really went out of there way to get us a truck we knew we had bad credit, they didn't treat us any different and got us Larry Farrell and Zack Gaskins really went out of there way to get us a truck we knew we had bad credit, they didn't treat us any different and got us a truck we could afford and at a good payment they really went above the level of service any other dealer would thanks again. Shepard Family More

Very satisfied with the service and new dodge journey. Bill Zupo was very professional and helpful in getting us the right vehicle for the right price. Thank you. I would highly recommend this dealership. Bill Zupo was very professional and helpful in getting us the right vehicle for the right price. Thank you. I would highly recommend this dealership. More

Great experience! I was able to complete the purchase of my vehicle in less time than it took for my 8 year old to get bored with the indoor playground. Ryan was awesom I was able to complete the purchase of my vehicle in less time than it took for my 8 year old to get bored with the indoor playground. Ryan was awesome 👍 More

Great Service Ben is excellent. The service center is ALWAYS busy, but Ben does a great job and keeps me informed. He has been taking care of me for 6 years. keep i Ben is excellent. The service center is ALWAYS busy, but Ben does a great job and keeps me informed. He has been taking care of me for 6 years. keep it up! More