Dolan Dodge Ram FIAT

Everyone at Dolans was awesome to deal with. Kept me well informed as we progressed Special shout out to service members Kept me well informed as we progressed Special shout out to service members More

Friendly, courteous, and helpful. It's always a pleasant experience visiting the service team at Dodge. It's always a pleasant experience visiting the service team at Dodge. More

My truck has been there for SIX weeks now. I dropped my truck off on June 23rd for the 9th time for the same problem that they haven’t been able to fix. Two weeks into it being there they said I dropped my truck off on June 23rd for the 9th time for the same problem that they haven’t been able to fix. Two weeks into it being there they said they were waiting for a part. I have a tracking number for this part via Ram customer care. The parts showed up on Monday, July 17th. I called in on several different occasions between the day that it showed up and now. I left several voicemails and never got a callback. I had to reach out to Ram customer care for them to call me back. Once I received a call back, the guy said that he was still waiting on a part. I proceeded to tell him that the part has been there for three weeks. He proceeded to blame it on the parts department saying that they “dropped the ball”. He said that he’s gonna call me back in 10 minutes with an update and never called me back. I then had to call in four different times to be able to talk to a receptionist. Who said that he was on lunch and that I couldn’t talk to any other advisor because it was the lunch hour. I then asked to talk to the service manager. The service manager also was unavailable at the moment. I was told by the receptionist that I would receive a call after 1 PM. That call also never happened. Definitely do NOT recommend this service department. More

I have a 2020 Ram 3500 diesel that needed an oil change. We were on a road trip from Illinois to Washington state. I was over my mileage for a change by a lot. I was able to drive up and get an express oil We were on a road trip from Illinois to Washington state. I was over my mileage for a change by a lot. I was able to drive up and get an express oil change that same day. The service person Greg Bahl was very helpful in getting me in and back out in timely manner. More

David was very professional and made sure to inform me about all that was needed to keep my diesel pickup running properly. about all that was needed to keep my diesel pickup running properly. More

Nice people. Clean waiting room.kept you updated. Fast service. Rates fare. Will go back again. Clean waiting room.kept you updated. Fast service. Rates fare. Will go back again. More

To whom it may concern, I had my 2013 Dodge 2500 towed to Dolan Dodge Ram Fiat over 10 months ago to get an estimate for a shot out transfer case. I have been calling consistently over the past six months to Dolan Dodge Ram Fiat over 10 months ago to get an estimate for a shot out transfer case. I have been calling consistently over the past six months trying to get a response from Troy in the service department. When he finally takes my call after multiple try’s a day, he has told me countless times, he will have the estimate to me within a couple of hours. Troy has neglected to produce this estimate despite repeated promises. I do not appreciate and can no longer tolerate the blatant dereliction of customer service that has been constant in my case. I am currently seeking legal advice and getting into contact with the Nevada Attorney General’s Office, Nevada Consumer Affairs, the Better Business Bureau, and the Nevada DMV Enforcement Division. More