Doggett Nissan of Beaumont

Dogget is nothing more than a bait And switch dealership. I set up an appointment to look at a vehicle they said they had. When I arrived they said the vehicle I was to look at had been sold, then tried to s I set up an appointment to look at a vehicle they said they had. When I arrived they said the vehicle I was to look at had been sold, then tried to sell me a much more expensive vehicle. I would not buy anything from this dealership. More

Don't never service your vehicle here at Doggett Nissan of Beaumont Tx ; the service part is unprofessional; unorganized; and don't care; I brung my car in to get serviced Monday March 18, 2024 for an oil of Beaumont Tx ; the service part is unprofessional; unorganized; and don't care; I brung my car in to get serviced Monday March 18, 2024 for an oil change and a free car wash; so after finishing my car; tell me my car was damaged when it was returned back to me; has a dent on my passenger side and 2 spots where the blk paint in missing... They will not show me any footage of my car seeing if that was really my car or not; I wrote numerous of complaints and they will not return my calls... Someone need to be held responsible for my vehicle.... More

Such a pleasure doing Buisness with them this is my 3rd vehicle I have purchase from them vehicle I have purchase from them More

As always excellent service and communication through the time my vehicle was being serviced at the service shop and vehicle repaired in a timely manner and my issues taken care of. time my vehicle was being serviced at the service shop and vehicle repaired in a timely manner and my issues taken care of. More

Was a pretty easy experience and deal. Evelyn was the greatest Not pushy or rushing us into anything Evelyn was the greatest Not pushy or rushing us into anything More

Dealer quoted a higher price than listed on cars. com. Stated that the cars.com price included additional discounts - which were clearly listed as "additional discounts" on the cars.com website, and t com. Stated that the cars.com price included additional discounts - which were clearly listed as "additional discounts" on the cars.com website, and the additional discount amounts didn't add up to the quoted price anyway. More

Mr. Phil. Went above and beyond to make sure that I got the best deal possible, and he did not try to just sell me anything just to make a sale. He made sure that I got what I needed. the best deal possible, and he did not try to just sell me anything just to make a sale. He made sure that I got what I needed. More

This dealership listens and was thorough, sensitive, and attentive to the details requested. My experience was tailored to me and exceeded my expectations! attentive to the details requested. My experience was tailored to me and exceeded my expectations! More

I brought my truck in on Monday 1/8/24. I dropped it off with a female advisor. I had already talked with Tommy about what was happening and we agreed with the drop off ti.e a d day. After I dropped it off with a female advisor. I had already talked with Tommy about what was happening and we agreed with the drop off ti.e a d day. After it was dropped off, I get a call asking what was going on with the truck; even though I had already spoken with Tommy. I finally got on the line with Tommy a d he says that he forgot to enter the information in when I was talking with him earlier...ok. Tommy told me that my truck would be seen either Tuesday afternoon or Wednesday evening. I never got the text message letting me know exactly who my advisor was or the point of contact for my truck; this is something that I know happens everything when checking on your vehicle with Mike Smith Nissan. I waited til Tuesday evening (almost closing time) and gave a call to the service department, since I had not gotten any updates this far. I spoke with a female advisor and asked for Tommy. I was told that he was busy and that he would call me back. After getting a call back, Tommy finally told me that my truck had not been seen and that it will be seen Thursday. I asked about a loaner since that is my transportation to work. I was told there were more important reasons for the loaners and the two they have are already loaned out. I asked Tommy who my advisor is and if I could be updated in my truck. He never told me that he was my advisor but did tell me again that there were two other trucks ahead of me with more important fixes. And that I would be seen Thursday afternoon. I waited until Thursday, after going the whole day of Wednesday without any contact from Tommy. I spoke with another female advisor and asked for the person that was over the service department. I was told his name is Isaac. I immediately called Isaac and explained the non-contact from Tommy, not knowing my point of contact so I could get updates on my truck, and the run around that I was getting. Isaac was very unconcerned and did not answer any of my concerns, but told me that he would make sure that Tommy will contact me 4 times a day, 10 a.m., 2 p.m., and 4 p.m. I asked Isaac about helping me with a loaner car as well. He said they don't do that anymore. I told him that Tommy said they have 2 cars already loaned out! He then changed his statement and said it was because of transmission fixes. He also said they are going to a new system so they don't have any contracts with any of the rental cars places as well. Isaac was not any help, but the next day (Friday), Tommy did call me all 3 times, just to tell me that my truck had not been seen. The last time he called, he told me it was finally seen and it the problem was a coolant problem. I asked how long and how much. He said he would call me back. It took about a hour for the call back, but he said a little over 700$ and 3 hours of work. I told him to go ahead and do it. He told me, not today and it will probably get down Saturday morning but he would not be at work. Of course, it did not get done Saturday and no one called to let me know. Finally, I got an anonymous text message around 2:30 p.m. Monday saying that my truck was ready. I get there to pick up my truck, I asked if I could use my Nissan rewards towards the payment; I was told that Nissan doesn't use it anymore. Maybe it's just Mike Smith Nissan because all other do use it. I finally got my truck, but Mike Smith will never see me or my vehicles again. More

I love going to Mike Smith Nissan! ! They are efficient,professional, and nice. I have been a customer of there’s for over 8 years without any complaints!! ! They are efficient,professional, and nice. I have been a customer of there’s for over 8 years without any complaints!! More