Doggett Honda of Beaumont - Service Center

I will try to keep this as short as possible. The women who oversee the work orders are not responsible for any of this. I took my car in at 1pm for a 1:30 appointment and waited so the shuttle w The women who oversee the work orders are not responsible for any of this. I took my car in at 1pm for a 1:30 appointment and waited so the shuttle wouldn’t have to take me home since I live a half hour away. Three hours into waiting. She said they needed my car for another three hours and suggested I leave and come back. I was checked out at 6:30pm and no work had been on the car. I needed an oil change AC recharge and a recall done. She told me to bring the car back at 7am and she would make sure everything got done and get the car cleaned before she called me to pick it up. I brought it in at 7am and went home. I didn’t bother them all day. I texted late afternoon to check on the status and I called it was on hold for more than half an hour with no answer. I finally went up there before the dealership closed and they assured me everything was done. I checked out by 6:30 again. When I got my car, I noticed that my dash cam was in the passenger seat, there was some kind of food smeared on the passenger side carpet and trim and all my car seats were unstrapped and upside down on the floor. Someone had also laid down my backseats. When I started the car, I realized the mileage was off more than it should’ve been and my gas light was on. Also, I had a new notification to take the car in to the dealership for another problem involving the vehicle stability alert. When I got home, I checked my dash cam and out of the 16 hours they had my vehicle they only set it off 19 videos and they did not do what they said they were doing and it was parked for the majority of the time in the back parking lot. Granted I felt appreciated when they didn’t charge me for the oil change or the AC recharge but why should they have when they clearly didn’t do it and I have the proof. If there are cameras in the shop or parking lot, I’d be more than happy to see 16 hours of footage of what they claim to have done to my car. I’ve been loyal to this service department for a while, despite having a few issues before but now that I know the truth, I don’t think I’ll ever return. Oh, I also forgot to mention that my camera was dated for 2020 when I got it back despite not owning it at that time. More

If Rachel is your advisor, request a different person or try to avoid her being your advisor in the first place. She ignored my phone calls and voice mails for 2 weeks straight. It got to the point where my try to avoid her being your advisor in the first place. She ignored my phone calls and voice mails for 2 weeks straight. It got to the point where my phone calls would only go through for 2 rings when they were ringing for 4 rings when I was first being ignored, and then to top it off, her voicemail box was full and no longer taking new messages. I ended up having to call and request to speak with her supervisor, Chris (the manager.) Chris helped me, got back to me with 10 minutes, was extremely apologetic, and got me my car back and fixed within a week. My car was in their service department for 10 days over a month, so 40 days. All of that wasted time could’ve been avoided if Rachel wasn’t in charge of my service. More

They take too long if I go to Twin City in Port Arthur for oil change they be finished before 30 minutes,I was there for 7:AM @ 8: 40 had to go check to see what was going on I saw the guy that did my oil for oil change they be finished before 30 minutes,I was there for 7:AM @ 8: 40 had to go check to see what was going on I saw the guy that did my oil change pulled my car to front around 8. :00 . More

The dealership did not service my Honda Accord hybrid touring as requested and I even made an appointment as I live out of state and it was a 6 hour roundtrip from home to the dealer and back home. Needl touring as requested and I even made an appointment as I live out of state and it was a 6 hour roundtrip from home to the dealer and back home. Needless to say I am not a happy camper!!!! I do not recommend this dealership for factory service!!! More

They are poor at communicating and nothing gets done in a timely manner. The staff are very nice, but clearly untrained. timely manner. The staff are very nice, but clearly untrained. More