Doggett Honda of Beaumont - Service Center

Recently made an appointment for 2023 Accord. Showed up at the appointed time and was told it was minimum 3-4 days due to issues Doggett was having. We were not told this before we showed up an Showed up at the appointed time and was told it was minimum 3-4 days due to issues Doggett was having. We were not told this before we showed up and were not able to leave the car. A loaner was not available. Today, 3/10/25, called again to set up service for recall - a recall that could potentially cause a catastrophic fire. Was told that we would need to bring the car for analysis to see if the recall needed to be fixed. If it did need to be fixed then Doggett would put a "stop drive" on our car that would prevent us from leaving with the vehicle. When asked how long Doggett would hold the car to make the repair we were told it could take from one week to one month! We asked if a loaner car would be provided - answer was "sorry, no - we don't have any available". This is totally unacceptable. We've bought two Hondas from this dealership in the last 2 years - the Accord and a Ridgeline. I didn't give it 1 Star because we have had the oil changed there and everything went fine. We called Twin City Honda in Nederland about the recall and they said if they need to keep the car it would be 1-4 days and they would give us a loaner or rental. We made the appointment with them. We will never do business with Doggett again. Lesson learned. More

They kept in touch with me on the progress and also any recommendations for other services that they thought were needed. Finished on the day that was promised. recommendations for other services that they thought were needed. Finished on the day that was promised. More

My experience with Dogget Honda was satisfactory, but the waiting time more than two hours the waiting time more than two hours More

Service was easy to schedule and wait time was prompt, service advisor was was very courtesy. service advisor was was very courtesy. More

Didn’t ask for a tire rotation and they did it and charged me. Not happy. charged me. Not happy. More

Heather in service is excellent. She’s efficient and gives you the best options for your service. The team servicing the vehicle are quick and communicative too. She’s efficient and gives you the best options for your service. The team servicing the vehicle are quick and communicative too. More

Excellent service with a welcoming feeling. The atmosphere at Doggett is always appealing in that it is customer friendly. The atmosphere at Doggett is always appealing in that it is customer friendly. More

My visit was great! My problem was resolved and in a very timely manner!!! The it was a hassle free repair!!! I was amazed and will visit this dealership again when nece My problem was resolved and in a very timely manner!!! The it was a hassle free repair!!! I was amazed and will visit this dealership again when necessary! Thankful for their help! More

Meagan kept informed on the progress of my Honda repair. She was extremely nice and very professional. She was extremely nice and very professional. More

I really like your customer service and friendliness. I would recommend your services to my friends. I would recommend your services to my friends. More