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Doggett Honda of Beaumont

Beaumont, TX

4.4
150 Reviews
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1515 I-10 South

Beaumont, TX

77701

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Showing 150 reviews

September 21, 2024

Slow, I arrived 20 minutes before anyone else and it took over 2 hours for oil change and tire rotation. Wanted to charge me 233 dollars to fix a factory defect on a piece of plastic on back door of a car no More

by Roger
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Christy VanZandt
2.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 23, 2024 -

Doggett Honda of Beaumont responded

Roger, I apologize for the delays and inconvenience you experienced during your visit. We strive to provide efficient service and it's clear we fell short this time. If you'd like to further discuss these or any additional concerns, please reach out directly so I can address them. Thank you, Chris Baldwin - Service Manager - ext 23223

Sep 25, 2024 -

Roger responded

I did not like sitting there for over 2 hours when I was there before the doors were even unlocked. I did not like the dirt and grass blown on my car. I could live with those but what burned me up is not getting the piece of plastic trim repaired. I don't think it was even looked at by anyone after I showed the woman first thing that morning and then giving me a price of $233 to fix it. $ 53 for the part and $ 180 to install. I could not imagine why it would cost that much as the plastic was not broken it had just come loose. After getting home I did some research on a Honda parts site. I came across a small plastic tab for a couple of bucks. That got me to wondering why it was being offered for sale. I went and pulled the piece on my car back an inch or so and could see what was missing was one of those plastic tabs used to connect all the plastic pieces on cars. I am sure you now know what I am talking about. What could have been fixed in a few minutes, which would have made the customer happy has now turned into this. I would have paid for the fix but not the rip-off price. When you pay 36,000 for a car it should not fall apart in less than 2 years.

Oct 17, 2024 -

Doggett Honda of Beaumont responded

Roger, I understand you are upset, and I would be happy to further discuss this matter with you directly. Please reach out at your earliest convenience. Thank you, Anthony Wiltz - General Manager - ext 23231

September 03, 2024

Staff is super friendly and helpful. I was in and out within 30 mins for my oil change More

by dgreen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christy VanZandt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jennifer snowden
Sep 04, 2024 -

Doggett Honda of Beaumont responded

Thank you for stopping in at Doggett Honda of Beaumont for your oil change! We appreciate your five-star review.

August 28, 2024

Fantastic service and personnel great deals Very friendly atmosphere When I need another vehicle this will be my first stop More

by Peanut894
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
McKinley lewis
Aug 28, 2024 -

Doggett Honda of Beaumont responded

Thank you for the fantastic review! We're delighted to hear that our team at Doggett Honda of Beaumont provided great service and deals. We look forward to assisting you with your next vehicle purchase!

July 31, 2024

Overfilled with engine oil again even after I mentioned not too 2nd time! (By pint) More

by rcl041
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Christy VanZandt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 01, 2024 -

Doggett Honda of Beaumont responded

I'm sorry we fell short of our high expectations during your visit. I'd like the opportunity to learn more about what happened here so we can work towards providing the best customer experience possible. If you would contact me at your convenience, I'd like to help. Thank you, Chris Baldwin - Service Manager - ext 23223

July 24, 2024

Very prompt on this visit extremely courteous and helpful. Service was done very quickly and I was finished and on my way in under an hour More

by g00deguy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christy VanZandt
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 25, 2024 -

Doggett Honda of Beaumont responded

Thank you for sharing your experience! We're glad to hear that our team at Doggett Honda of Beaumont provided prompt and courteous service. Safe travels, and we look forward to serving you again!

July 24, 2024

Friendly and attentive staff was great at meeting my needs and in a timely matter More

by Tsuki
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chasidy
Jul 25, 2024 -

Doggett Honda of Beaumont responded

The team at Doggett Honda of Beaumont appreciates your review. Thank you, Tsuki!

July 24, 2024

The service representatives and the service were good. The service department got my vehicle serviced in a timely manner. The customer lounge area in my opinion is very lacking. The bare minimum. I br More

by Melbeve
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Meagan Forse
Jul 25, 2024 -

Doggett Honda of Beaumont responded

Melbeve, we appreciate your feedback and are glad to hear our service team at Doggett Honda of Beaumont took good care of your vehicle. We'll definitely take your comments about the lounge area into consideration for future improvements. Thanks for sharing!

June 19, 2024

Trying to schedule service on line was a nightmare. Fortunately, stopping by and making an appointment in person was pleasant and quick. The staff was efficient and courteous on appointment day. Th More

by Khardey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christy VanZandt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 24, 2024 -

Doggett Honda of Beaumont responded

We're glad our team at Doggett Honda of Beaumont could assist you efficiently in person. Thanks for your patience and feedback! We will be sure to take this into consideration as we move forward. See you next time!

June 18, 2024

The staff was great & very respectful to me& my wife. We will come back next time More

by Danell Wilkinson
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Christy VanZandt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 18, 2024 -

Doggett Honda of Beaumont responded

Danell, we are glad to hear that our team provided excellent service to you and your wife. Thank you for choosing Doggett Honda of Beaumont. See you next time!

June 18, 2024

I bought six cars from Mike Smith Honda in Beaumont, Texas. And as of Today I purchased my first Honda CR-V at DOGGETT HONDA in Beaumont,Texas. It is a 2025 4WD EX. My sales Consultant was Carlous Rayb More

by Barbara Davis
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Carlos Rayburn
Jun 18, 2024 -

Doggett Honda of Beaumont responded

Barbara, we're delighted to hear that Carlous provided you with an awesome experience at Doggett Honda of Beaumont! Enjoy your new 2025 Honda CR-V and we look forward to seeing you again in the future.

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