Doggett Honda of Beaumont

Be wary of the warranty options they try to sell you, and the condition of the used cars they sell. They sold me a platinum warranty on a used car, and Fidelity would not uphold a claim on a OEM part that wa the condition of the used cars they sell. They sold me a platinum warranty on a used car, and Fidelity would not uphold a claim on a OEM part that was no longer covered by the OEM. The car developed this issue 2000 miles after purchase. More

Brought my Honda CR-V to mike smith Honda for an oil change and they came out and said the air filters needed to be cleaned and we said ok not aware they were going to replace them. What was supposed t change and they came out and said the air filters needed to be cleaned and we said ok not aware they were going to replace them. What was supposed to cost $70 ended up costing $150. Poor business practice Mike Smith!! Very disappointed!! More

Engine in Honda van was making a noise brought it into the service department. Timing belts had to be replaced after being told they were on backorder. Well they started out great by getting me a loaner c the service department. Timing belts had to be replaced after being told they were on backorder. Well they started out great by getting me a loaner car and finding alternative replacement part kit. After 10 days in shop and just driving it from the dealership to the house the vans power steering is now shot. I think the power steering pump was also replaced. I called and was offered no resolution other than they'll have to run another diagnostic test on it. I was also told they test drove the vehicle with no issues, but the odometer reading is the same, they didn't drive it anywhere. I also understand that this problem doesn't manifest unless the RPMs are over 2000. How is this not negligence and theft? More

Disappointing customer service. I went online to Disappointing customer service. I went online to “build” and purchase a 3 Series BMW. The only step left was to click buy but I had some questions Disappointing customer service. I went online to “build” and purchase a 3 Series BMW. The only step left was to click buy but I had some questions. I texted, sent requests, left messages for the salesperson Daniele who was going to check with service about something that I saw on CarFax. Nothing. So I called her. She then said that Mike Smith Honda couldn’t sell it afterall and that I need to call Nissan. She did absolutely zero work, she simply wanted me to click ‘buy’ and collect a commission check. Later someone from the Nissan dealership contacted me (Albert). I told him the situation and he was adamant to run my credit saying he would take care of me (calling me buddy). When I refused to give my SS number, he suddenly had another customer and got off the phone with me and never called me back. Well…I didn’t want him to run my credit because I was actually planning to pay for the car in full with cash (I have a feeling they would have been more helpful then). I found a similar BMW that hasn’t been in a fender bender that is being delivered to me tomorrow. Their poor customer service costed them a sale, my business, and I will happily refer people to the place that I DID make my purchase. (Let’s just say that where I went I did not have to deal with salespeople at all) More

I bought a 2019 honda civic from Mike Smith in March. They never gave me my paperwork for my car, so I called and called and no one would ever call me back, by July my car was having problems starting. They never gave me my paperwork for my car, so I called and called and no one would ever call me back, by July my car was having problems starting. I made appointment to have it looked at, explained to them what was happening with my car and brought it in. Somer was awful at keeping me up to date on what was happening. Trying to call this place in general is a joke and no one will ever call you back. Fast forward to three days later, Somer finally calls to let me know my dome light was on, and that was the problem. So I took them at there word and went and got my car, finally got my paperwork after a man that didnt even sell me my car finally printed it out for me. Two days later it begins again, I refused to bring it back to Mike Smith due to customer service and them not looking further into the problem. I then turned and took it to Twin City Honda, very exceptional customer service and come to find out my starter was going out. I will NEVER use Mike Smith again More

The guys here are AWESOME! I’ve never felt so welcomed at a dealership. They’re all very helpful & sweet. I had an amazing experience. I’m grateful for people like them that work in establishments. My experi a dealership. They’re all very helpful & sweet. I had an amazing experience. I’m grateful for people like them that work in establishments. My experience was nothing short of fantastic. Thank you Anthony & Dustin! More

Worst service ever. No one returns your calls. Excessive fees for work to be performed. I will be trading my Honda for another vehicle -- not purchased from a Mike Smith dealership. Extremely d Excessive fees for work to be performed. I will be trading my Honda for another vehicle -- not purchased from a Mike Smith dealership. Extremely disappointed. More

Steven and the entire staff were very helpful and friendly. Steven explained the CR-V's features and completely answered our questions. Wonderful experience from test drive to finance to drive out. H friendly. Steven explained the CR-V's features and completely answered our questions. Wonderful experience from test drive to finance to drive out. Highly recommend them. More

I had a wonderful experience at Mike Smith Honda. Carlous was not only vibrant and friendly but also very knowledgeable about Honda and the model I was looking for. She hooked me up and I love my car so much was not only vibrant and friendly but also very knowledgeable about Honda and the model I was looking for. She hooked me up and I love my car so much! More

Ppl at this office is kind and very understanding. Shows compassion to fit ur need. Work diligent with u. Thanks 4 all ur help.thanks so much 4 all u do. compassion to fit ur need. Work diligent with u. Thanks 4 all ur help.thanks so much 4 all u do. More