Doggett Ford - Service Center

Untrained,Uninformed This was my second purchase from this dealership and the last.I bought a 2012 VW Jetta and a service policy, when service was needed an appointment sc This was my second purchase from this dealership and the last.I bought a 2012 VW Jetta and a service policy, when service was needed an appointment scheduled and it was discussed what was needed and we were not told Lone Star could provide the service it even after I spoke 2 times to service rep. until after we arrived for the scheduled appointment. The service manager only explanation was " I guess we should add it to the training" . So moral to the story is don't expect to buy a car and have it serviced at the same dealership. More

Service center I own a 2016 f150 v8 crew cab. My wife took it in for regular service but was greeted with horrible a attitude. The guy didn't care about the addition I own a 2016 f150 v8 crew cab. My wife took it in for regular service but was greeted with horrible a attitude. The guy didn't care about the additional issue and treated my wife like trash. I called and complained then a few weeks later I called them back and talked to a different person who had the same attitude and response. The sales team is awesome but treated badly when you need service. More

2015 Ford Edge This is my second Ford Edge I have purchased from this dealership. Mr.Ervin Green,Woody Villarreal, Ricky Rodriguez, Latonya Portis and many more.Than This is my second Ford Edge I have purchased from this dealership. Mr.Ervin Green,Woody Villarreal, Ricky Rodriguez, Latonya Portis and many more.Thanks for everything!!! More

Bad Experience I bought a 2013 Explorer at Lone Star and was treated very fair with the front desk which was refreshing, it was not until I went to finance that my p I bought a 2013 Explorer at Lone Star and was treated very fair with the front desk which was refreshing, it was not until I went to finance that my problem started. You see I let him talk me into the extended warranty where he told me that everything would be covered bumper to bumper for up to 100,000 miles and related months which I wanted due to the electronics. To cut this down in time I put 35,000 miles on the car in almost two years which in Houston is easy to do, I had Lone Star do all of the maintenance so no questions would come up if I ever needed to use the warranty. Well just last month I took it in for my oil change and asked the man in service about a check engine light I had come on a few days before, I had pulled the code and found it to be a $14.00 part and really no big deal but wanted to know what I need to do to get it fixed. He told me no problem and took the car to get the oil changed. In the meantime I was seriously looking to buy a Ford Dually and was looking on the lot and had two picked out that I was waiting for a salesman to come in to talk about with him since it was 7AM in the morning. After 1 1/2 hours the service writer came up to me and told me to get the check engine light issue fixed it would cost $200.00 for the part due to insurance deductible and $125.00 for labor plus taxes. Back to the finance guy, he never brought up a deductible when he was pushing on the up sale and I have to pay for labor also? I also found out that my 1 1/2 hour wait was just for them to give me a price for all of this and my oil was never changed so I ask him to get my oil changed and forget about all the time he put into writing me a quote when all I asked was if it was covered. Five minutes later the service manager came back in with him and asked me why I did not want to get the issue fixed and I told him I came in to get the oil changed and was inquiring if warranty would cover the issue that I told the service writer about (remember I told the writer what the problem was). The Manager at this time told me I owed them over a $100 for troubleshooting the issue and became aggressive about it. I demanded that they bring the Explorer around and that was going to be the end of it since they did not change the oil and I did not ask to have the Explorer to be put in for repairs other than an inquiry. After all of this and a heated debate with the Service Manager standing toe to toe with me I left and stopped by Chevrolet and as of today all I can say is that I love my new loaded LTZ Chevrolet 3500 Diesel Dually. Thank You Lone Star Ford! By the way, I have it in writing that I pay nothing for my Bumper To Bumper services. More

I took my car to Lone Star on 01/12/13 because I needed to get my brakes repaired. Mr. Willis told me that my brakes were not that bad, but I needed some tires. I bought some tires and left Lone Star For to get my brakes repaired. Mr. Willis told me that my brakes were not that bad, but I needed some tires. I bought some tires and left Lone Star Ford and my brakes were still grinding. I ended up taking my vehicle to another shop to get my brakes repaired. So, in the future, I will not buy any tires from Lone Star Ford because they were very overpriced and I will not get my brakes repaired at Lone Star Ford because the brake shop that repaired my tires was a lot less expensive than what Lone Star Ford would have charged me. I purchased my vehicle from Lone Star Ford in 2010 and my intentions was to let Lone Star Ford do all of the needed work on my vehicle so that when I decided to trade my vehicle in for another one, I would have a complete listing showing that Lone Star Ford did all of the repair work. But since I had such a disappointing experience with Lone Star Ford, I have decided that I will start taking my vehicle so another company to let them do the work on the vehicle on an as needed basis. Thank you. More

Very good service and very nice and attentive team, answered all my question and made sure I was fully aware of everything the did to the vehicle. answered all my question and made sure I was fully aware of everything the did to the vehicle. More

It was a very satisfactive experience dealing with Javier It was a very satisfactive experience dealing with Javier Medina (the sales person ) And Johnnie Smith (General sales Manager) also at the finan It was a very satisfactive experience dealing with Javier Medina (the sales person ) And Johnnie Smith (General sales Manager) also at the financial department. I am overall very pleased with the service at Lone Star Ford Dealer. thanks to all the staff. Enrique Zubire More

A gentleman personally offered everyone individually a bottle of water while waiting in the waiting room. The lady in the cashier's office could not find a record of my purchase at Lone Star Ford or the s bottle of water while waiting in the waiting room. The lady in the cashier's office could not find a record of my purchase at Lone Star Ford or the service transaction history of the vehicle with Lone Star. The lost records was no surprise because the paperwork is always lost or misplaced or rarely supplied when checking out. However, the cashier reactivated my Loyal Customer account and charged the reduced price for the oil change as negotiated at time of purchase. I did lose the credit that was on my account. I will now have to provide copies of the credit to the cashier in hopes of having the credit reinstated on my next visit. More