Doggett Ford - Service Center

great service Chris, my service writer was the consummate professional. Pleasant and informed, worthy of company progression. Hope to see him again! I would recomm Chris, my service writer was the consummate professional. Pleasant and informed, worthy of company progression. Hope to see him again! I would recommend to my friends. More

Vehicle Service Just had my 2001 Ford F150 Pickup serviced - oil changed & state inspection. Have taken my pickup to Long Star since I purchased it there. Never hav Just had my 2001 Ford F150 Pickup serviced - oil changed & state inspection. Have taken my pickup to Long Star since I purchased it there. Never have any problems...Thank you... More

Service When in for an oil change and tire rotation. Everything went fine and the service writer did his job correctly. Would take my truck there again. Going When in for an oil change and tire rotation. Everything went fine and the service writer did his job correctly. Would take my truck there again. Going back in for some brake work More

Scamming Dealers ship.I bought a ford edge 2013 but the rear I bought a ford edge 2013 but the rearview cameras went completely out after few weeks buying this ford edge. I called Brett (guy working at the front I bought a ford edge 2013 but the rearview cameras went completely out after few weeks buying this ford edge. I called Brett (guy working at the front desk) and he told me to bring it in and it would be taken care of. The following day after my call I arrive to the dealership with my problem with the vehicle that was purchased here. Long story short, I spoke with the dealer's mechanic, "Jose", but was told that it'd cost close to $900 to fix. I explained that my vehicle had extended warranty (extended warranty as they explained was that I would never have to worry about any malfunctions from the vehicle). I went back inside to talk to the financial guy, Darrel, and said that my insurance covered other things except the things that were all wrong with my vehicle... this is very upsetting and frustrating knowing this scamming company are willing to tell you anything and convince your way to purchase a vehicle just to make their sale. DO NOT TRUST THEIR WORDS, AS THEY ARE SHARKS WAITING FOR BAIT. More

Hospitable, cordial, professional, bought last two cars here From the sales management crew down to the porters, I have nothing but raves about the treatment I receive from Lone Star Ford. They are the bomb! Too From the sales management crew down to the porters, I have nothing but raves about the treatment I receive from Lone Star Ford. They are the bomb! Took my mustang in for oil change and tire rotation, and was greeted with a smile. Cochise wrote me up and got me started, met the man doing the maintenance and a couple other people in service, all were very pleasant and professional, even my salesman Mose came up and said Hi!, as did Woody. What a crew. Do not hesitate recommending this dealership to all my friends. Nobody there was without a smile. Thank you Lone Star Ford! More

Bought truck there and had service there Bought truck there and have had oil changes and tires rotated there, no issues. Christopher did do a followup call about my experience which surprised Bought truck there and have had oil changes and tires rotated there, no issues. Christopher did do a followup call about my experience which surprised me. i will be back. More

Sunroof repair not completed The sunroof track on my 2015 F 150 broke unexpectedly preventing it's function. Warranty covered the repairs. I left the truck at the dealership and t The sunroof track on my 2015 F 150 broke unexpectedly preventing it's function. Warranty covered the repairs. I left the truck at the dealership and the service manager Mark Wheeler was great. He gave me a ride home since Enterprise was already closed. Unfortunately my experience after that was not so good. The rental Enterprise put me in was filthy. It was a Ford Focus. Stained seats, dusty inside, foggy speedometer gauges, smudges all over the glass, and a wet dog smell. The car seemed like it had been in a flood. Even though I drive a loaded full size truck this was what I was offered. I was stuck driving this for a week. My schedule prevented me from returning the car. I drive a nice truck for a reason. There are times I need to meet with vendors and we travel together for business. This vehicle prevented me from doing anything related to that. The service department was not much better. I did not get any type of follow up call from them. I called several times and left messages that did not get responses. When I did speak to someone they would provide a quick update such as "parts are on order' but not provide a definite completion date. I finally got the truck back a week later. It was raining heavily that day so I did not get to test out the roof much. Upon further inspection after leaving the dealership I noticed they failed to reinstall my sunroof windscreen that came with the truck. When I called back they explained that the tech had to break it to remove it. What?! Were they going to disclose this had I not figured it out?They told me they would order the part and let me know when it arrived. It has been more than a week and no calls. On top of everything I have to take more time away from work to return the truck since the sunroof "repair" has to be completed. Now my sunroof creaks and pops when I am driving. Also the sunshade struggles to close as if it is misaligned. This is unacceptable! I am approaching my 36,000 miles and the factory B2B warranty will run out. I do not have time to be without a truck for another week. I am forced to return to them to complete the job. Lets hope it gets done right this time. More