Doggett Ford - Service Center

Doggett has difficult task to equal Lone Star Bought car from Lone Star Ford. Routine Mntnce. Cycle dictated a visit. Pulled Mr. Agundu's card from file and called to arrange visit. Phone not in Bought car from Lone Star Ford. Routine Mntnce. Cycle dictated a visit. Pulled Mr. Agundu's card from file and called to arrange visit. Phone not in service. Next day same story. Went on line to discover that Doggett had purchased Lone Star. Why were original ph nmbrs not retained? Or, why were customers not advised of changes? Has Doggett no interest in maintaining clients that did the business that made it an attractive buy for Doggett? A post card would have been great PR. Finally reached Mr. Agundu who apologized for inconvenience and lost day but advised that we could be serviced same day. And no wonder! Bays were less than full and parking for service was totally empty. Not like old days. Three people in waiting room - eventually only me. Went to show room to look at new models. Three sales people, one receptionist and me. No hustle and bustle. No one approached me. Also noted that no longer part of CarPro group (which prompted my purchasing-visit in first place)......Major loss for operation. Young lady at service desk (recently moved from Austin) was very gracious and as valuable to department as Mr. Agundu. Otherwise the entire operation seemed a little off-balance and nervous. No one else smiled or spoke unless I initiated the conversation. Hope business can be saved........Maybe Doggett is looking for a tax write-off. More

Oil change Went over to have an oil change done on my SUV. Was treated very well by Mr Chris. Mr Chris is professional and will to help the customer be happy wit Went over to have an oil change done on my SUV. Was treated very well by Mr Chris. Mr Chris is professional and will to help the customer be happy with the service done there. Thank You for the service. I think Mr Chris should get a raise and a paid day off. More

Not totally satisfied I was very disappointed when i was told that i could not get a referral fee for sending a friend to purchase a vehicle (she bought a 2015 Lincoln). I was very disappointed when i was told that i could not get a referral fee for sending a friend to purchase a vehicle (she bought a 2015 Lincoln). She forgot the salesman's name and when i went and spoke to him later he said because she did not mention his name at the time of sale there was nothing he could do... A few weeks later i went in for service on my own vehicle and asked the manager if he could AT LEAST comp the oil change and he said NO but he would ask another manager if i could have a 50 % discount. That didn't happen either. Since then i have sent another friend to Planet ford and SHE bought a new Torus and i did receive the fee from them. They also promised me a FREE oil change on my next visit. More

Mr. Very Satisfied!!!! Great service. Very timely. Very satisfied! Happy Happy Happy. Great place to do business. Love bringing my vehicles to be served and will buy here al Great service. Very timely. Very satisfied! Happy Happy Happy. Great place to do business. Love bringing my vehicles to be served and will buy here also. More

??? Oil change I was not told that my car was ready,. I saw my car outside about 40 minutes earlier. So finally I went to ask what's the status I was not told that my car was ready,. I saw my car outside about 40 minutes earlier. So finally I went to ask what's the status More

YOUR HONOR! AND WORD! 1st, no notification of sale of lonestar. 2nd if you can't honor previous aggreements, then what good are you???? going elswere for my service! RJ 1st, no notification of sale of lonestar. 2nd if you can't honor previous aggreements, then what good are you???? going elswere for my service! RJ More

Amazing! Went in for a state inspection and thought it was going to take a while to get done I was in and out quickly. The advisor was friendly and informative Went in for a state inspection and thought it was going to take a while to get done I was in and out quickly. The advisor was friendly and informative. More

Rattle noise in cab of new F250 Service did not take care of my problem. They only created more issues. Poor craftsmanship and problems are visual to the eye. Empty promises were to Service did not take care of my problem. They only created more issues. Poor craftsmanship and problems are visual to the eye. Empty promises were told to me on fixing my problem. I will never buy from LONESTAR/ DOGGITT AGAIN More

Oil Change perk not honored. When I purchased my new truck, I was to receive $11.99 oil changes for as long as I owned my truck. Doggett wouldn't honor it. Probably will not pur When I purchased my new truck, I was to receive $11.99 oil changes for as long as I owned my truck. Doggett wouldn't honor it. Probably will not purchase another vehicle from them. More