Doggett Ford - Service Center

Brand new and got damage Didn’t even have the truck 500 miles and had road debris go thru the EGR radiator. Service advisor suggested I claim it on insurance, but I decided Didn’t even have the truck 500 miles and had road debris go thru the EGR radiator. Service advisor suggested I claim it on insurance, but I decided to pay out of pocket instead. Wished it was warranted, but He still worked with me and gave me a discounted rate and cost on the new radiator. Even got a service loaner for free. He did everything he could to make me happy. Job was done in 2 days and I was rolling again. Nice to have them take good care of their customers and do everything they can to make you happy. More

Timely! Great fast service, Doggett Ford always meets and exceeds my expectations. Great customer service from the moment I arrived all the way to getting in Great fast service, Doggett Ford always meets and exceeds my expectations. Great customer service from the moment I arrived all the way to getting in my car to go home. Thank you Doggett Ford! More

Technicians need help!! My vehicle was there for service and warranty issues. The issues were resolved, but it bothered me that once I picked up my vehicle, it was dirtier t My vehicle was there for service and warranty issues. The issues were resolved, but it bothered me that once I picked up my vehicle, it was dirtier that when I left it. Greece prints on the white bumper, hood, on a clean hat that I had in center console had oil stains. White dusty foot prints all over the inside on the black carpet and the black rubber mats . Worse part was a scratch on the silver grille ( it looks like he set his tools right over the grille. Over all,,, it looks like my service was done on the back alleyway of an unpaved road. Thank you. More

Mr. Lewis knocks it out the park again. Originally brought my car for a routine service. Ask him if they would have time to check out a noise i was hearing. He explained that day they did no Originally brought my car for a routine service. Ask him if they would have time to check out a noise i was hearing. He explained that day they did not, but that he heard the noise also. Asked me to return after the weekend. I did. made sure i had a loaner car. Was in and out 25min dropping off my car. 15min for picking up my car. Truly satisfy. More

Navigation Update Problem Dealership indicated they needed to order a "part" to update my navigation maps. They left me a phone message later on that the "part" was not availa Dealership indicated they needed to order a "part" to update my navigation maps. They left me a phone message later on that the "part" was not available but if something changed they would call me. I called back and asked "when" was it estimated for the part to be available. I have received no reply. So what am I to do? I went to the owner.ford.com site and sent in a question but it was routed to HERE who said they could not help me. But the dealer could help me. SO HELP!!! More

Convertible top repair Dropped car off and Tuesday Sept.18 for Rear window on passenger side would not close all the way and convertible top leaning to the left at rear wind Dropped car off and Tuesday Sept.18 for Rear window on passenger side would not close all the way and convertible top leaning to the left at rear window. Took 17 days to get car back. First call to detail repairs was on Thursday the 20th. Was told window repaired but needed special support rod clips for top to be repaired and would be ready the following Tuesday. Called the following Wednesday and was told clips were broken when they arrived. Another 2 to 3 days for another set of clips. Clips showed up Thursday the 28 and did not repair the problem. Had to replace convertible top assembly. Top arrived on Tuesday the 2nd and car was finally finished on Thursday the 4th. My big issue was the length of time it took to do the repairs. I only owned the car for 6 weeks prior and purchased it as a certified pre-owned . I would think when sold as a certified pre-owned these items would and should have in my opinion , have been repaired prior to the sale !! car was washed and ext. cleaned but had hand prints and grease and convertible top rear window . More

Always Remarkable! We received world class service once again from the Doggett Ford team! Mark Wheeler always takes care of our needs and is excellent at communicating t We received world class service once again from the Doggett Ford team! Mark Wheeler always takes care of our needs and is excellent at communicating the issue and solutions. More

AWSOME DOGGETT FORD SERVICE DEPARTMENT WAS AMAZING!! CHAD HAS GREAT CUSTOMER SERVICE, AS WELL AS THE WHOLE SERVICE DEPARTMENT. I HIGHLY RECOMMEND DOGGETT FOR DOGGETT FORD SERVICE DEPARTMENT WAS AMAZING!! CHAD HAS GREAT CUSTOMER SERVICE, AS WELL AS THE WHOLE SERVICE DEPARTMENT. I HIGHLY RECOMMEND DOGGETT FORD FOR ALL FORD CUSTOMERS!! More

Recall Service My truck had 2 recalls that needed attention. I was surprised that the dealership reached out to me and scheduled a time to address these. Doggett For My truck had 2 recalls that needed attention. I was surprised that the dealership reached out to me and scheduled a time to address these. Doggett Ford did an excellent job in a timely fashion. This is what great customer service is all about. More

Warranted tire replacement Chad, Service Writer, great professional person. Went above and beyond. Very easy to understand and help me even though I had no paperwork with m Chad, Service Writer, great professional person. Went above and beyond. Very easy to understand and help me even though I had no paperwork with me. More