Doggett Ford

The worst experience lived. From January until today they treat to fix my Explorer and they can’t just making me paid and paid to fix the same problem ,I would not recommend th From January until today they treat to fix my Explorer and they can’t just making me paid and paid to fix the same problem ,I would not recommend this place to anyone More

Do not make the mistake of buying from these people! Jason Mosley and "Jack" Jackie Carrillo made it abundantly clear they are not worried about their customers but rather just moving units. First the Jason Mosley and "Jack" Jackie Carrillo made it abundantly clear they are not worried about their customers but rather just moving units. First they got me there by telling me the vehicle I wanted was on the lot. It was not!. Then they said they could sell me one that was in route and would be there in a week. That was my first mistake. The vehicle was not there on time and the owner Jason Mosley refused to communicate with me. I was referred directly to him but I must not have been ENOUGH $$$$ of a customer to gain his respect or attention. When the vehicle did arrive he promised a 3 day turn around on modifications. More than a week later I still didn't have it. I was forced to deal with his unprofessional assistant who was rude as xxxx. I told her before the car even arrived on the lot that I no longer wanted to finalize the deal. THEN she tried to get me to take delivery of the vehicle with unfinished modifications. I requested that I deal directly with Jason who not once met with me and refused to take my calls or return them. I was bullied into taking delivery of a vehicle they knew I no longer wanted and a week later I am still dealing with the absolute lack of professionalism and customer service because they took short cuts on doing my disabled veterans vehicle registration. I am absolutely filled with regret that I ever drove onto the lot! More

I bought a 2019 Ford F150 King Ranch brand new on May 30th 2019 and about a year ago my key stopped working it would neither lock nor unlock my truck nothing. I asked a guy in service and he said it was 30th 2019 and about a year ago my key stopped working it would neither lock nor unlock my truck nothing. I asked a guy in service and he said it was not covered and would be $500 to repair. However yesterday I took my truck in for an oil change and a lady named Gwen in service was kind enough to double check for me without me even asking and it turns out it was covered I just needed to pay a $100 deductible. So my 5 start rating is for Gwen really the best person in service to deal with. The guy to her right is the one who gave me wrong information. More

We had a horrible experience at a different Ford dealership in the Houston area. We called doggett and we found leslie!! He was caring, listen to our needs, and worked hard to get us the deal we w dealership in the Houston area. We called doggett and we found leslie!! He was caring, listen to our needs, and worked hard to get us the deal we want. There was no back and forth on the numbers, we were right where we were comfortable! thank you Leslie and the doggett family. I highly recommend this young man. He is willing to make the deal work. Good luck Leslie, we will see you again for our future purchases. More

Dont waste your time! Just had the WORST experience EVER! We started off telling the sales rep what we were looking for. Low mileage, NO leather seats, $10k or under. What Just had the WORST experience EVER! We started off telling the sales rep what we were looking for. Low mileage, NO leather seats, $10k or under. What he showed us was.. leather interior, over 100k miles, or over $10k. We found a vehicle we liked a little over $10k that he said he could work the price. She is in school, and they said I would have to be the sole buyer. We decided to go ahead with it after speaking to the manager and working price/monthly payments. We were then given to another sales rep. I mentioned i was a REPEAT customer and had gotten a flyer in the mail of $500 off a purchase for being a repeat customer. He told me because i still had TWO (2) months left before my truck was paid off, it didn't apply to me. Which is 100% BS! The loan was going through the EXACT same company i have my present loan with on my truck. Have NEVER missed a payment and 2 months away from it being paid off. At first i was told i was approved. After talking to the second rep, i asked to talk to the manager again. Simply because he seemed the only competent one and we had already spoken and got numbers right where we were all happy. The rep seemed irritated, left the room, came back 2 minutes later and said i had been denied. SOOOoooo, after wasting 3 hours there, i decided to get on my financial page with my current lender. AMAZING... i was pre-approved for a $20k vehicle. PRE-APPROVED! Yet, according to Doggett, i was denied on a $10k vehicle through the SAME lender. WILL NEVER return, will NEVER recommend! Was a total waste of 3 hours with 2 incompetent sales associates. EDIT: Out of curiosity today, i decided to call WESTLAKE and find out WHY i would have been denied. I was told there hasnt been a loan application with my name since my truck loan years ago. In other words, i was completely LIED to and my loan application was never sent off. 2nd Edit: Went out today looking for another vehicle at a dealership nearby. Was BY AND FAR the best experience ive had buying a new vehicle. We got exactly the vehicle we wanted at a very fair price. The amazing part.. i was approved through THE SAME FINANCIAL COMPANY (WESTLAKE) THAT THESE PEOPLE SAID DENIED ME! And the new loan was more on the new vehicle. NEVER WASTE YOUR TIME WITH DEALERSHIP! More

No customer service after the buy I purchased a 2019 F350. My phone would not quit ringing before I purchased, but now they will not call me back. I have left 2 messages to the fina I purchased a 2019 F350. My phone would not quit ringing before I purchased, but now they will not call me back. I have left 2 messages to the finance manager with no response. I have called the main dealership number with no luck. I have texted my salesman with the same results. Please don't buy from these people. ZERO customer support! Sorry Sorry customer support. I will never by from them again. More

Terrible Service My regular dealership was Lone Star Ford, who was FANTASTIC! When Doggett bought out Lone Star they became "my dealership". The service was terrible . My regular dealership was Lone Star Ford, who was FANTASTIC! When Doggett bought out Lone Star they became "my dealership". The service was terrible ... they did an oil change and fixed a recall. My vehicle was totally messed up afterwards. When I called them, they were excessively rude and couldn't care less. They wanted to charge me to diagnose something they messed up! Seemed like a scam to me, and the typical "take advantage of the female". Don't waste your time with this unethical service department! More

Save yourself the trouble and do not buy pre owned vehicles from this dealership! It hasn’t even been a full month since I bought a vehicle from this dealer and I have already had to have had this veh vehicles from this dealership! It hasn’t even been a full month since I bought a vehicle from this dealer and I have already had to have had this vehicle towed to a shop and worked on. It has been to the shop on two separate occasions now both for completely different reasons. Take your business elsewhere, take your business where customer satisfaction, and dependability is guaranteed, I can tell you right now this is not the dealership that offers that. I’ll be close to $3,000 dollars in repairs on the vehicle I purchased from the dealer. The dealer has yet to respond to any of my inquiries, every time I have called to speak with some one at the dealer the line gets “disconnected”. Please folks I can’t stress enough do not give these people your hard earned money period. Their goal is not to sell you a reliable vehicle but to sell you anything they can make a profit off of. Do not support this dealership or they will continue their malpractices on anyone that comes their way. More