
Doggett Ford
Houston, TX
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Service When in for an oil change and tire rotation. Everything went fine and the service writer did his job correctly. Would take my truck there again. Going When in for an oil change and tire rotation. Everything went fine and the service writer did his job correctly. Would take my truck there again. Going back in for some brake work More
New vehicle purchase Had the BEST experience ever buying a car, I was there maybe 60 min, from beginning to end. Darrin in finance made the process fast and FUN yes i said Had the BEST experience ever buying a car, I was there maybe 60 min, from beginning to end. Darrin in finance made the process fast and FUN yes i said FUN.....great job I will be back back soon! More
Service I like the appointment scheduler website it was easy to use and I was able to get a same day appointment they took less then a hr to change my oil I like the appointment scheduler website it was easy to use and I was able to get a same day appointment they took less then a hr to change my oil More
Scamming Dealers ship.I bought a ford edge 2013 but the rear I bought a ford edge 2013 but the rearview cameras went completely out after few weeks buying this ford edge. I called Brett (guy working at the front I bought a ford edge 2013 but the rearview cameras went completely out after few weeks buying this ford edge. I called Brett (guy working at the front desk) and he told me to bring it in and it would be taken care of. The following day after my call I arrive to the dealership with my problem with the vehicle that was purchased here. Long story short, I spoke with the dealer's mechanic, "Jose", but was told that it'd cost close to $900 to fix. I explained that my vehicle had extended warranty (extended warranty as they explained was that I would never have to worry about any malfunctions from the vehicle). I went back inside to talk to the financial guy, Darrel, and said that my insurance covered other things except the things that were all wrong with my vehicle... this is very upsetting and frustrating knowing this scamming company are willing to tell you anything and convince your way to purchase a vehicle just to make their sale. DO NOT TRUST THEIR WORDS, AS THEY ARE SHARKS WAITING FOR BAIT. More
Hospitable, cordial, professional, bought last two cars here From the sales management crew down to the porters, I have nothing but raves about the treatment I receive from Lone Star Ford. They are the bomb! Too From the sales management crew down to the porters, I have nothing but raves about the treatment I receive from Lone Star Ford. They are the bomb! Took my mustang in for oil change and tire rotation, and was greeted with a smile. Cochise wrote me up and got me started, met the man doing the maintenance and a couple other people in service, all were very pleasant and professional, even my salesman Mose came up and said Hi!, as did Woody. What a crew. Do not hesitate recommending this dealership to all my friends. Nobody there was without a smile. Thank you Lone Star Ford! More
Bought truck there and had service there Bought truck there and have had oil changes and tires rotated there, no issues. Christopher did do a followup call about my experience which surprised Bought truck there and have had oil changes and tires rotated there, no issues. Christopher did do a followup call about my experience which surprised me. i will be back. More
Service Will not honor warranty , Cochise is a rude person. Will not buy any more vehicles from there anymore. Service manager will not call back nor will th Will not honor warranty , Cochise is a rude person. Will not buy any more vehicles from there anymore. Service manager will not call back nor will the General manager. More
Fantastic! Being a single female, I appreciate that I have the same manager (Chadd) and mechanic (Gary) for my vehicle. They take excellent care of me. No more Being a single female, I appreciate that I have the same manager (Chadd) and mechanic (Gary) for my vehicle. They take excellent care of me. No more of a mechanic or dealership taking advantage of me. They never try to do anything to my vehicle that it doesn't need. Having only these 2 hands on, they know my vehicle up and down. I don't know what I'd do without them! I love the fact that I can schedule services online, drive in and say "hi" to Chad, then go wait in the lobby and have coffee. They know exactly what to do, and are extremely efficient. More
Fast Service Came in for 36k mile service late in the day last Saturday. Was able to get in and out quickly. Cost was reasonable and did not break the bank. Came in for 36k mile service late in the day last Saturday. Was able to get in and out quickly. Cost was reasonable and did not break the bank. More
Exceptional salesman - Richard Seecharan I am a return customer to Lone Star Ford because of the exceptional service I received from my salesman, Richard Seecharan. He is very pofessional, p I am a return customer to Lone Star Ford because of the exceptional service I received from my salesman, Richard Seecharan. He is very pofessional, polite and courteous. He explains everything very clearly and listens carefully to my requests. I will not hesitate to recommend Richard to family and friends. He is an asset to Lone Star Ford. More