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Mike Smith Chrysler Jeep Dodge - Service Center
Beaumont, TX
52 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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52 Reviews of Mike Smith Chrysler Jeep Dodge - Service Center
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July 19, 2023
Daniel was very kind, patient and professional. He answered all of the questions that I had. He was very attentive to my car needs and even suggested a couple of other things. Daniel@Mike Smith CJD He answered all of the questions that I had. He was very attentive to my car needs and even suggested a couple of other things. Daniel@Mike Smith CJDR in Beaumont Texas you are absolutely great at what you do. Thanks so much! We appreciate you! More
by tiffigeorge
Employees Worked With
Daniel
May 16, 2023
Went in for an oil change and drove away a new car owner. Thank you Mr. Gipson and the Mike Smith Dodge Family. Even an unfortunate situation couldn’t stop them from helping me and many other customers. Thank you Mr. Gipson and the Mike Smith Dodge Family. Even an unfortunate situation couldn’t stop them from helping me and many other customers. More
by chrisj
Employees Worked With
R. Gipson
December 15, 2021
I had my truck taken to the service department for check engine light and transmission stuck in 4th gear. After looking at it I talked with the mechanic and he explained he took care of a few recalls and wh engine light and transmission stuck in 4th gear. After looking at it I talked with the mechanic and he explained he took care of a few recalls and when he removed the pan on the transmission he discovered a lot of metal shavings. He said the torque converter came apart and the transmission needed to be rebuilt and it would be $8300.00. Having a mechanical background I didn’t believe him nor was I gonna pay that much for another stock RAM transmission. I had it towed to Mr. transmission where they said it would be $4100.00 to rebuild it with a billet torque converter and other upgrades. After looking it over they found that the transmission was in “limp” mode. They replaced a solenoid and the truck now runs fine. Mike Smith service department tried taking advantage of me. I can’t imagine how many others have been scammed. Update 11/30/2021. After contacting Matt the manager he stated that they found “glitter like” metal in the fluid. The mechanic stated it was metal chunks. Matt also said they don’t replace internal parts so in other words they don’t fix it with a $600 part they just want you to pay $8300.00 for another junk RAM transmission. All in all they charged me $357.27 to empty the fluid, pull the transmission pan and lie to me. Matt hung up on me because I called them out. VERY UNPROFESSIONAL!!! More
by wrc1972
Employees Worked With
Matt,
