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Mike Smith Chrysler Jeep Dodge - Service Center

Beaumont, TX

3.8
45 Reviews
Call Service Center (409) 245-6290

45 Reviews of Mike Smith Chrysler Jeep Dodge - Service Center

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October 28, 2023

I brought my truck in for an oil change and it went very smoothly! Everyone involved was extremely helpful and friendly! More

by Jsounds_
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Taylor
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Helpful
October 07, 2023

I went for a recall notice and I arrived early for my appointment. The service agent, Leonard, was very courteous and took my car right away. The waiting area for customers was clean and well appointed w More

by trcircus
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leonard
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Helpful
September 04, 2023

They went from a 3-day wait to having it fully repairs in less than 3 hours. I was in a real bind on Labor Day and these guys went above and beyond. Exceptional service!!! More

by justin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Taylor Johnson
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Helpful 1
August 17, 2023

Great place friendly staff and good timing on getting your car done I highly recommend. More

by shanet937
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
TeRoneka Hill
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Helpful
August 15, 2023

They are slow. Not thorough. Save a headache. Go somewhere else. They have a crappy reputation. I understand why More

by cjmcclelland
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Dont know
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Helpful 1
August 05, 2023

Needs to improve staff knowledge regarding fleet maintenance programs. Also, staff should review online reservations and notes entered. More

by Wadearmer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Unknown
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Helpful 1
July 19, 2023

Daniel was very kind, patient and professional. He answered all of the questions that I had. He was very attentive to my car needs and even suggested a couple of other things. Daniel@Mike Smith CJD More

by tiffigeorge
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel
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Helpful
July 19, 2023

Great customer services always a pleasure going there . Trust the professionals. Always greet you with a smile. More

by Felipe Garcia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert
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Helpful
May 16, 2023

Went in for an oil change and drove away a new car owner. Thank you Mr. Gipson and the Mike Smith Dodge Family. Even an unfortunate situation couldn’t stop them from helping me and many other customers. More

by chrisj
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
R. Gipson
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May 16, 2023 -

Doggett Chrysler Dodge Jeep Ram responded

Thank you for taking the time to leave us a review! We look forward to your business with us again! Congratulations on your new vehicle.

Helpful
December 29, 2022

2021 ram 2500 hundreds dollars spent still couldn’t fix refused to give money back More

by Jeffhouston07
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Robert in device
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Jan 03, 2023 -

Doggett Chrysler Dodge Jeep Ram responded

Thank you for your feedback about your service experience because that should not have happened. I need to use your case as a learning opportunity, so we can fix the issue in the future. Could you please contact me so I can learn more? Michael Noster General Manager mnoster@mikesmithdirect.com

Jan 03, 2023 -

Jeffhouston07 responded

They said they fixed my truck by replacing an ignition switch and it didn’t fix it and cost me $464 and some change it told them I wasn’t paying for it they wouldn’t refund my money and when I filled out a negative review they told to come pick my truck up that they weren’t fixing it. I took it to another dealership and they fixed it in half a day. Robert in service is rude and knowledgeable as a service rep, just a parts replacer. I want my money back bottom line, a bunch of thieves Jeff H

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