Dodge of Burnsville - Service Center

Always helpful and friendly Dodge of Burnsville is always helpful and fixes whatever I am there for. All of the staff are friendly and very welcoming. I never have to wait I can Dodge of Burnsville is always helpful and fixes whatever I am there for. All of the staff are friendly and very welcoming. I never have to wait I can always just drive my car in and someone is always there to help me. More

Window fail multiple times on 2017 Ram 2500 - Bought new I bought a new 2017 Ram 2500 from Dodge of Burnsville in the winter of 2017. I have had the driver's window fall off the track multiple times and in s I bought a new 2017 Ram 2500 from Dodge of Burnsville in the winter of 2017. I have had the driver's window fall off the track multiple times and in some instances it has fallen into the door. One time it happened when I was on a trip to the Boundary Waters. Dodge of Burnsville service has repaired it multiple times, but now it is happening for the 4th or 5th time. One time when they repaired it, they said new improved clips were utilized but it happened again anyways. I don't understand why it cannot be effectively repaired by their service department. The truck is only 2+ years old and has only 60,000 on it. When I complained, their only response was that "stuff happens". They said that I should consider a new Ram since they are much improved ! That probably won't happen. More

Very satisfied with Jerry's handling of our service problem. I had a service problem that required the vehicle to be there for 5 days while a part was being sent from Detroit. Instead of leaving me without tran I had a service problem that required the vehicle to be there for 5 days while a part was being sent from Detroit. Instead of leaving me without transportation he arranged for a loaner without charge. At all times he was politely and patiently willing to explain what was wrong , what needed to be done, and what cost and time could be expected. He kept me and my son updated on the progress. We were both very pleased with his courtesy and service. More

Outstanding service and customer care! Outstanding service! Whitesville Dodge and Burnsville Dodge set the example for technical proficiency and (more importantly) customer care. This is a Outstanding service! Whitesville Dodge and Burnsville Dodge set the example for technical proficiency and (more importantly) customer care. This is a somewhat long story (complete with adversity, a surprise twist and a happy ending) but I urge anyone who is looking for an excellent Dealership to read it. My wife and I set out on a two month trip in our Winnebago Trend motorhome built on a Dodge Promaster chassis and about a week into the trip it started running rough. Then it got really rough and we got a Check Engine code of “Cylinder Misfire”. From Kentucky to Minnesota, I called about a dozen Dodge Dealers asking if they could just take a look at the problem and tell me if I was damaging my engine. All of them either said they didn’t work on Promasters or they had no service openings for a couple of weeks. When we stopped in Preston Minnesota for a couple of days I emailed Whitewater Dodge, described the problem, and asked if they could take a look at it. Literally within minutes, I got a phone call from their General Manager, Erik Fisher. He said they were a new dealership, still in a temporary facility during construction, but that he would have a mechanic look at the problem at 9 AM on Monday morning. We showed up, and he did as promised. The mechanic looked at the problem and said that unfortunately they didn’t have the equipment in the temporary facility to address it, but that they had called Mike Nieson Service Manager at Burnsville Dodge (who is fully equipped to work on Promasters) and they would fit us in to take a look at it if we went there. This was about 100 miles away, but these were the first people who would even try to help us, so we drove up there. Whitewater Dodge did not charge us a dime for their time and help. When we got there, their Promaster mechanic had a break and was able to immediately take our vehicle for a test drive. Mark, our Service Lead, got me, my wife and our two dogs settled in their customer lounge where we expected to spend the day, and we started looking for local motels. In about an hour, Mark came back and told us that their Promaster mechanic, with just a test drive, had determined that it was not a cylinder problem, but that our front axle was failing and shaking the engine to the point where a misfire was occurring (thus the rough ride)! All I could say to Mark was “You guys are wizards!” Then he told me that they actually had the axle assembly in stock, the mechanic was installing it, and it was covered under warranty! By mid-afternoon he was handing us our keys back, with no charge, having fixed a problem that was ruining our trip. Over fifty years ago I swore to never tell a lie, and I assure you that this is exactly how things happened. I have never had any interaction with these people other than as described here. If you are ever travelling through Minnesota or live in this area, and need a Dodge dealer, then I ask you to give these guys your business. Behavior such as theirs should be encouraged! More

Always the best service and great people working there. Steve and others are always helpful. They can fix my problems in a short period of time and will give me an estimate before the work is done. I've be Steve and others are always helpful. They can fix my problems in a short period of time and will give me an estimate before the work is done. I've been coming here for over twenty years. More

Excellent Service - Excellent dealership I can't say enough good things about this dealership and their employees. My wife was on a trip when her wheel bearing went out. I called and talked t I can't say enough good things about this dealership and their employees. My wife was on a trip when her wheel bearing went out. I called and talked to Jerry in the service department. He said they were booked up for a couple days but would try to fit us in and offered a shuttle to get my wife back to the hotel while she waited for a rental vehicle to become available. The service department not only fixed the wheel bearing, but took care of all the outstanding recalls on the vehicle and had her safely back on the road within hours. It's a comfort to know that the employees at this dealership were willing to go above and beyond for a customer that might never return to them. Good people and awesome service! More

“King of xxxx service” Absolutely garbage customer service. No sense of urgency. Lack of communication. Lying employees. I’ve told everyone I know to never go to this dealer Absolutely garbage customer service. No sense of urgency. Lack of communication. Lying employees. I’ve told everyone I know to never go to this dealership. More

Good team Bought a used lexus here and keep coming back. Good experiences! Great service. The rose after getting the car serviced is a very nice touch. Bought a used lexus here and keep coming back. Good experiences! Great service. The rose after getting the car serviced is a very nice touch. More

Jerry got my vehicle in and out quicklu I had a small repair that needed to be handled and Jerry got me scheduled ASAP- after arriving at the Deslership Jerry got me in and out very fast- Gr I had a small repair that needed to be handled and Jerry got me scheduled ASAP- after arriving at the Deslership Jerry got me in and out very fast- Great Experience. More