Dodge Chrysler Jeep RAM Fiat of Winter Haven - Service Center

Service on car Juan Monje was very helpfull and friendly Waiting time long because had sent for part. Car is running good Felt the service charge very expense Bi Juan Monje was very helpfull and friendly Waiting time long because had sent for part. Car is running good Felt the service charge very expense Bill Christiansen More

Very friendly , courteous, and timely service. The service person was very knowledgeable and work was started right away with minimal wait for the amount of servic , courteous, and timely service. The service person was very knowledgeable and work was started right away with minimal wait for the amount of service being done. More

Great Experience - Thank You! My check Engine light came on. Even though I purchased the vehicle elsewhere, it was still under warranty so I brought it to DCJR of Winter Haven. My check Engine light came on. Even though I purchased the vehicle elsewhere, it was still under warranty so I brought it to DCJR of Winter Haven. They checked out the problem, told me the solution, and documented the issue that the selling dealer caused. Great Service. Juan let me know what the upcoming maintenance is that will be needed, and thanked me for my patience and selecting them to service my truck. I have to be honest here... everything was great! Love my truck! More

I brought my 2001 Dodge Ram Diesel in due to a problem where the headlights would turn on while the truck was parked and unattended. The service department said the wiring was not standard and they couldn where the headlights would turn on while the truck was parked and unattended. The service department said the wiring was not standard and they couldn't solve the problem. However they indicated that I had a leak where the diesel was dripping on my starter. They said the solution was to replace a diesel pump at the cost of over $1,000.00 dollars. They charged me $58.00 for the diagnosis. I took the Dodge to a friend who corrected both problems at a cost of only $150.00 which included changing out the turn signal and headlight dimmer. The Drip was caused by a hose that just needed to be tightened, which the mechanic found by just looking under the vehicle. I don't feel well taken care of by the mechanic who charged me for that diagnosis. Tom Evans More

Very good service, quick and easy. The studio is very nice and is near some shopping and restaurants for a bite while you wait. Pricing was competitive and quite affordable for the services done. nice and is near some shopping and restaurants for a bite while you wait. Pricing was competitive and quite affordable for the services done. More

Worst service ever received ( ACTUALLY NO SERVICE). Called and made an appointment for l:00 PM 12/31/13, received e-mail confirmation for appointment. Arrived approimately 30 minutes early. Service w Called and made an appointment for l:00 PM 12/31/13, received e-mail confirmation for appointment. Arrived approimately 30 minutes early. Service writer looked up appointment, wrote up service order, and said it would take about l l/2 hours, but he never took the car back to service area. At 2:30 PM, my car had not been touched, so I looked up the service writer to follow up and he told me that they were not going to be able to get to it today. I ask for my recall notice back and left. THIS WAS A SAFETY REDCALL!!!! I WILL BE REPORTING THIS TO THE CHRYSLER GROUP RECALL ASSISTANCE CENTER AND TO THE ADMINISTRATOR, NATIONAL HIGHWAY TRAFFIC SAFETY ADMINISTRATION IN WASHINGTON, DC. More

Excellent Service. I couldn't have asked for nicer, more respectful service. The time of service was completed at a reasonable amount of time. I am very satisfied. Thank you, Elaine Abbott more respectful service. The time of service was completed at a reasonable amount of time. I am very satisfied. Thank you, Elaine Abbott More

I went to get my free oil change, no one waited on me, I stood there for 15 minutes with not so much as a blink my way. You are promised sun shine and rainbows to get you to buy your vehicle there, but onc stood there for 15 minutes with not so much as a blink my way. You are promised sun shine and rainbows to get you to buy your vehicle there, but once you need something, you are totaled ignored. I will be happy to tell everyone my experience at Winter Haven Dodge and I will gladly pay for my oil changes elsewhere just so I don't have to deal with your establishment again. More

This was my first visit to the dealership and I had a lot of questions. My vehicle is a 2013 Chrysler Town and Country Van with handicapped conversion and I had a laundry list of questions, most of which I of questions. My vehicle is a 2013 Chrysler Town and Country Van with handicapped conversion and I had a laundry list of questions, most of which I felt were not Chrysler oriented. The service employee was patient and gave me full attention. I had purchased this van due to my wife's needs, and several other folks had shown me their Town and Country and were VERY happy with them. I have never owned a car or van of this quality and am happy with it, although we are still "on a learning curve" of all it's features. The van was purchased from a third party and the many items we are disappointed about are due to the "conversion" modifications, as I has suspected. I will be hoping and praying that when I go to the handicapped sales dealer I will get as much satisfaction as you folks provided me. More